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Southern Phone Sky Muster NBN 25/5

Southern Phone Sky Muster NBN 25/5

1.7 from 6 reviews · View Statistics
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Reviews

1.7
6 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(5)
  • Value for Money
    2.0 (5)
  • Transparency
    2.8 (5)
  • Customer Service
    1.8 (5)
  • Adequate Speeds Yes (3) · No (1)
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Bearhaviour
BearhaviourNorthern Region, NSW
  • 3 reviews
  • 1 like

Customer Focussed with better Sky Muster

published

Sky Muster is our only internet option. Southern Phone have provided professional customer service and a higher quality internet connection with no buffering or congestion as some other providers have.

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone

Hey there!
Thanks so much for sharing your experience with this awesome review. I love coming into work and reading things like this so thanks again so much for taking the time to share your experience! We really appreciate it!
- Shelby

Dave Roden
Dave RodenCentral Queensland, QLD
  • 3 reviews

Staggering incompetence, or deliberate rorting?

published
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
Dave Roden
Dave Roden
Southern Phone
Southern Phone C.Southern Phone
John
JohnSouth East Queensland, QLD

The worst customer service biggest mistake moving

published

I had an active sky muster service that worked weel till I migrated to southern phones 6 days ago and for 6 days I've been offline with no service and no home phone and I take care of my elderly mother who has some health issue so a phone is extremely important . In 6 days I've received nothing for southern phones except for an offline service. I have called their call centre team multiple times and the attitude and poor service is consistent. No one is interested in taking ownership, yesterday I experienced the worst service with the team member just repeating the same line until I hung up the phone. Even through I explained that my mother is a medical priority assistance customer they just don't care

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
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phil
philGreater Melbourne (Outer), VIC
  • 2 reviews

Save Your Sanity keep away from southern phones

published

I have been connected for the last three months with southern phones and have never had such poor unreliable service ,then when you want to call somebody to rectify the problems expect a minimum 35 minute wait .disgusting customer service!!!!!! Thank god I've cancelled my service.

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone

Hi Phil,
I am so sorry to hear about the issues you have experienced trying to contact our team in regards to your service. I have sent you a private message requesting your account number so I can review your account and experience. *Darian

Saffron
Saffron
  • 2 reviews
  • 1 like

Left without internet for days

published
Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone

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Wendy Z.22 Nov 2019
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Ted
TedNorth Western Region, NSW

Worst service

published

We were changed over to Southern Phone for our fixed wireless nbn after our previous provider Mynetfone sold out or did some deal with them.
The continual service drop outs started almost immediately and to make it worse I have never been able to speak to their service desk without being on hold for at least 45 minutes. Absolute joke. Don’t waste your money because the $10/mth you may think your saving each month will be lost by sitting on the phone for hours trying to get help or buying mobile data because the wifi is out. We bit the bullet and changed providers. Should have done it after the first month. Stay away!!!!!!

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Ted
Ted
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Questions & Answers

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Southern Phone Sky Muster NBN 25/5

Details

Compare all 7 Southern Phone Broadband
CategoryInternet Service Providers
Standard Monthly Price $190.00
Typical Evening Download Speed 5.0 Mbps
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Service TypeSatellite / Sky Muster
Packages AvailableStandalone
ContractMonthly
Data AllowanceCapped/Fixed
Compare all 7 Southern Phone Broadband
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