Staggering incompetence, or deliberate rorting?
I contacted Southern Phone on 21st Dec 2020 to ask about their 200gb NBN 25 plan. At the time I was with iiNet, but the best plan they had on offer was insufficient for my needs. I provided my details (including debit card number) and was given an ACC258 484, and told 'too easy', someone would be in touch via sms shortly.
Having still heard nothing by 29th Dec I made contact again, and spoke to Rosa, who informed me someone called Linda had tried to get in touch to find out what kind of roof I had so as to expedite a full installation. I pat...iently explained that I had not heard from Linda, was already fully connected via satellite dish to the NBN, and had provided full details of my requirements in my initial call (simply switching from one provider to another). I was passed on to a Max, who assured me all was in hand, and I would be contacted, again via sms, very shortly. Still having heard nothing from Southern Phone by 31st Dec I contacted them again and asked that they cancel my initial request. I would take my business elsewhere. This time I was again spun the line ( I didn't catch this gent's name, unfortunately) that the delay was due to the NBN not knowing what my roof was made of. I pointed out that only the night before I was happily bingeing on Netflix, so I was pretty sure the conundrum of my roof had been solved.
The worst customer service biggest mistake moving
I had an active sky muster service that worked weel till I migrated to southern phones 6 days ago and for 6 days I've been offline with no service and no home phone and I take care of my elderly mother who has some health issue so a phone is extremely important . In 6 days I've received nothing for southern phones except for an offline service. I have called their call centre team multiple times and the attitude and poor service is consistent. No one is interested in taking ownership, yesterday I experienced the worst service with the team member just repeating the same line until I hung up the phone. Even through I explained that my mother is a medical priority assistance customer they just don't care
Save Your Sanity keep away from southern phones
I have been connected for the last three months with southern phones and have never had such poor unreliable service ,then when you want to call somebody to rectify the problems expect a minimum 35 minute wait .disgusting customer service!!!!!! Thank god I've cancelled my service.
Left without internet for days
As a new customer switching from iinet to southern phone:
1. I was not told when my internet would be activated. Nor could call centre advise of a date.
2. Claimed they did not have my mobile number to activate service: untrue as they had left a message on the phone previous week asking for other info I had also previously provided.
3. Southern Phone cancelled internet connection with my previous supplier, and did not tell me the date this would happen, and I have been left for days without any internet access from either provider as a consequ...
We were changed over to Southern Phone for our fixed wireless nbn after our previous provider Mynetfone sold out or did some deal with them.
The continual service drop outs started almost immediately and to make it worse I have never been able to speak to their service desk without being on hold for at least 45 minutes. Absolute joke. Don’t waste your money because the $10/mth you may think your saving each month will be lost by sitting on the phone for hours trying to get help or buying mobile data because the wifi is out. We bit the bullet and changed providers. Should have done it after the first month. Stay away!!!!!!
|Category||Internet Service Providers|
|Max Download Speed||25 Mbps|
|Max Upload Speed||5 Mbps|
|Service Type||Satellite / Sky Muster|
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