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Southern Phone Sky Muster
2.1 from 27 reviews · View Statistics

Reviews

1.0

3 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Value for Money
    1.7 (3)
  • Transparency
    5.0 (1)
  • Customer Service
    1.0 (3)
  • Adequate Speeds Yes · No (3)
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John

JohnSouth East Queensland, QLD

The worst customer service biggest mistake moving

published

I had an active sky muster service that worked weel till I migrated to southern phones 6 days ago and for 6 days I've been offline with no service and no home phone and I take care of my elderly mother who has some health issue so a phone is extremely important . In 6 days I've received nothing for southern phones except for an offline service. I have called their call centre team multiple times and the attitude and poor service is consistent. No one is interested in taking ownership, yesterday I experienced the worst service with the team member just repeating the same line until I hung up the phone. Even through I explained that my mother is a medical priority assistance customer they just don't care

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Start DateMarch 2020
Adequate SpeedsNo
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Southern Phone charges and customer service is the worst I have ever experienced.

published

Do not use Southern Phone for anything. They lie about the fees, they lie about emailing u, they lie about returning ur calls. Absolutely terrible. 7 weeks and still haven’t had Satellite Internet transferred from Skymesh to Southern Phone. Have been on hold numerous times only to have them answer at exactly 59mins. They have charged me excess fees for both mobiles and the landline. Was told $97/mth for bundle landline, Sat Internet, and 2 mobiles together. So far up to almost $350 for 2 mths. Absolute robbery. Zero communication. Nothing recorded. I thought Skymesh was bad but this company is 1000% worse. I’m changing all my accounts back. Will tell anyone I meet how terrible this company is. DO NOT USE THEM, U WILL REGRET IT!!!

Value for Money
Customer Service
Incentivised ReviewNo
Connection TypeSatellite (Sky Muster)
Start DateDecember 2018
Adequate SpeedsNo
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Michelle

MichelleSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Pathetic

published

Extremely bad service. Very slow. Never return emails. Opened an assessment on my speeds and was told it would take 48hrs to complete. 2 weeks later I contacted them and was told that I couldn't expect any better because if where I live yet my neighbour gets good speeds. I was told I will have to wait until the NBN is upgraded at the end of the year. So I just keep paying for a service I am not getting. The girl on the chat page was unhelpful (ruby) and did not offer any solution. So I am stuck in a contract where I am not getting what I pay for.

Value for Money
Customer Service
Incentivised ReviewNo
Connection TypeSatellite (Sky Muster)
Start DateJuly 2018
Adequate SpeedsNo
Standalone or BundledBundled
Contract Type24-month contract
Data TypeCapped Data
2 comments
Southern Phone
Southern Phone C.Southern Phone
Michelle
Michelle

Was told today there is nothing you can do it about it until the nbn is upgraded so I have to continue to pay the price for a crappy service and being stuck in a contract means just that, I am stuck.

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Southern Phone Sky Muster

Details

Compare all 8 Southern Phone Broadband
CategoryInternet Service ProvidersInternet Service Providers
Standard Monthly Price $190.00
Typical Evening Download Speed 5.0 Mbps
Max Download Speed 25 Mbps12 Mbps
Max Upload Speed 5 Mbps1 Mbps
Service TypeSatellite / Sky MusterSatellite / Sky Muster
Packages AvailableStandaloneStandalone
ContractMonthlyMonthly
Data AllowanceCapped/FixedCapped/Fixed
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