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Southern Phone Sky Muster

Southern Phone Sky Muster

NBN 25, NBN 12
2.1 from 26 reviews · View Statistics

Reviews

3.0

5 reviews
3
(0)
2
(0)
  • Value for Money
    2.8 (5)
  • Transparency
    3.2 (5)
  • Customer Service
    2.6 (5)
  • Adequate Speeds Yes (5) · No
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arney p

arney pThe Mallee, VIC

  • 5 reviews
  • 2 likes

Are always there for tech. support and friendly help.

published

The problem that I had with our internet was resolved with great help, excellent quality and friendly support by all staff. I would recommend Southern Phone to all my friends and relatives.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Start DateMarch 2017
Adequate SpeedsYes
Standalone or BundledStandalone
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Arney,
Thank you for your kind words. I am so glad to hear that you are enjoying your services. Please do not hesitate to contact us if you ever have any questions in regards to your and/or services. *Darian

phil

philGreater Melbourne (Outer), VIC

  • 2 reviews

Save Your Sanity keep away from southern phones

published

I have been connected for the last three months with southern phones and have never had such poor unreliable service ,then when you want to call somebody to rectify the problems expect a minimum 35 minute wait .disgusting customer service!!!!!! Thank god I've cancelled my service.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Start DateJune 2019
Adequate SpeedsYes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Phil,
I am so sorry to hear about the issues you have experienced trying to contact our team in regards to your service. I have sent you a private message requesting your account number so I can review your account and experience. *Darian

Ted

TedNorth Western Region, NSW

Worst service

published

We were changed over to Southern Phone for our fixed wireless nbn after our previous provider Mynetfone sold out or did some deal with them.
The continual service drop outs started almost immediately and to make it worse I have never been able to speak to their service desk without being on hold for at least 45 minutes. Absolute joke. Don’t waste your money because the $10/mth you may think your saving each month will be lost by sitting on the phone for hours trying to get help or buying mobile data because the wifi is out. We bit the bullet and changed providers. Should have done it after the first month. Stay away!!!!!!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Start DateJanuary 2019
Adequate SpeedsYes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
2 comments
Southern Phone
Southern Phone C.Southern Phone
Ted
Ted
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Excellent overall !!

published

Connection reliable except when raining, then experience drop outs.
Have been with Southern Phone for a few years and left them due to poor service, however have returned as Telstra were worse. This time around, service is so much better :)

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Adequate SpeedsYes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeCapped Data
1 comment
Southern Phone
Southern Phone C.Southern Phone
Nathan D.

Nathan D.Queensland

  • 4 reviews

Very happy with speeds, customer service could be better.

published

We've had southerphone's satellite NBN service for just over a month now (I suspect it's a re-sold harbourISP product). Installation was pretty quick, however we weren't sent any login details for the service. I spent a good couple of hours on hold on the phone trying to get through to them. After my third call, I got someone who was able to help. So I guess the lesson here is it's a pain to setup, but once it's working, the quality of the product is good. ~25Mbps down is so much better than the 2Mbps we were getting with our old ISP!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Connection TypeSatellite (Sky Muster)
Start DateApril 2019
Adequate SpeedsYes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Questions & Answers

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Details

Compare all 7 Southern Phone Broadband
CategoryInternet Service ProvidersInternet Service Providers
Max Download Speed 12 Mbps25 Mbps
Max Upload Speed 1 Mbps5 Mbps
Service TypeSatellite / Sky MusterSatellite / Sky Muster
Packages AvailableStandaloneStandalone
ContractMonthlyMonthly
Data AllowanceCapped/FixedCapped/Fixed
Compare all 7 Southern Phone Broadband

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