Never Ever Ever Again
Sky Muster Satellite. Ported over from another ISP on 1st June after waiting from the beginning of May to change over. From the time they ported I have had no internet. I have lost count of the calls I have made to their call centre and have been given incorrect user names and passwords, told the issue was my router settings and promised numerous call backs that I have never received. There is no caring in their support and the wait times are beyond ridiculous. They treat incoming calls as more important than call backs and tell you they w...on't ring you if there is no update. I am still waiting 12 days later for them to tell me what the problem is let alone have it rectified. I spent 1 hour on the phone to them last Friday (08/06/18) and got told the Satellite Specialist would ring me within 45 minutes. I rang them 48 hours later to be told that they didn't have enough staff on and that someone would ring me on Tuesday as Monday was a public holiday. When I mentioned I wanted a call back regardless I was told that if there was no update, I would not receive a call. I explained politely to the young girl on the phone that I would be involving the TIO if I hadn't had a call on Tuesday (today). I received a non informative email from some one shortly after saying if I was still experiencing issues to call them or reply to the email. I am still waiting for my call. I put in an application to port my service to another supplier today and will not be dealing with Southern Phone ever again even if they are the only supplier on the earth.
- Sky Muster
- Verified customer
Clueless, Hopeless, Useless - Save yourself the waste of time!
Where do you even start with this company. We ordered an NBN SkyMuster service with Southern Phone in November 2017 and it wasn't until March 2018 it was actually installed. For the 4 months of cancelled appointments and the like southern phone were absolutely clueless about what was going on, or who was organising anything. But we'll give them the benefit of the doubt, NBN SkyMuster is fairly (not really) new and they've clearly just not trained their staff at all.
Anyway, the thing is finally installed and that's when it's revealed that t...hey don't offer public IP addresses like literally every other ISP I have found (instead using a "carrier grade NAT"). This is an issue for us as we have a small CCTV system for when we're away. They ignored my email to tech support and after an hour on hold I was told to "just google what's my ip" no guys - that's not how it works. So after 4 months of delays and hassle, only using the actual service for half a month at best, we've terminated our account and switched provider. And now, they want to charge us a $400 breach of contact fee for the ADSL service we had before the NBN was installed saying we were on a 24 month contract despite signing that back in 2013....2013. That was 5 years ago Southern Phone! Not 2, not 3, not even 4, 5 years ago! They do not email you about contracts or confirmations for orders however I am 100% sure we did not sign any 24 month contract for ADSL after ordering an NBN plan - makes no sense! We will be taking this as far as it has to go because that is blatant robbery, and the worst part is...they don't even get it, every time you (finally, after an average wait time of 80 minutes although woo hoo they offer call backs) get through to them they just don't understand what's going on! If you're reading this, I genuinely want to save you the hassle that will be dealing with this company, it's just not worth it. They're not cheaper, they're not better, they're not anything other than useless. Put the names of all the other providers in a hat and pick on at random if you have to - just let Southern Phone go (preferably under at this point...).
Great prices and speed on NBN Satellite
Southern phone have been great, the prices are cheaper than other providers and the speed is really good. I've only had a couple of issues but that was due to an nbn fault and southern phone were very helpful in working it out.
- Sky Muster
- Verified customer
An absolute trash
This company is an absolute trash. I made the contract on 30th of October and i had the confirmed message on 1st of November that the internet is connected. But the thing is the modem did not come. Then after a week, the modem came and i set it up, doesn't work. It took me 3 weeks to find out what the problem is, now its 4th of December, they are sending a technician on 14th of December which I'm not at home. Like what other reviewers said, have to wait for half an hour (which was shorter than normal) to contact with them and the girl said i ca...n't be at home at 14th, and i already waited more than 5 weeks to get connected so why couldn't you put a tech before that and said “sorry that is the only date we can put a technician to your area. And if you can not be at home at 14th, it has to be after the week.” I can not believe this crap is happening to me. They also sent me a bill for ‘connection’ for the November which ‘i haven't even used a bit’ This is a telecommunication company who cant communicate with customers.
Perfect recommended ISP phone & internet having to use phone to get internet & use up my Mobile Data
The status of my Skymuster service is I have been WITHOUT it since they took over at 130PM yesterday 23-11-17 & I am becoming angry at a company who mess around fails to call customers back fAILS to reply to customers messages left due to no chat & has NOT fixed the issue.
Waited on chat for 20 mins to be told its a tech issue I can not help with needed to call.
Called & waited 35 mins.
No return call at end of day left without Internet.
It was a simple Change of Provider & you stuffed it with absolute precision.
Southern Phone doesn't know how to pick up their phones
Here's the story: We left Dodo because they were mildly unhelpful, and Southern Phone were more then happy to sign us up. And it's after we joined them that the problems started.
We got our modem quick. We hooked it up to our nbn, but our internet speed plummeted from the 25mb upload we had with Dodo, to only 1mb upload. And our voip phone stopped working all together. This was in the span of an hour.
For three hours, I was on hold (no joke). They weren't willing to listen to me, and kept transferring me between departments. They even h...ung up on me at one point. They don't seem to want to hear your complaints, just sign you up to their company (ironically the only department you DON'T have to listen to dreadful hold music for). We were with Southern Phone for less then a week before we went crawling back to Dodo. Never again.
|Category||Internet Service Providers||Internet Service Providers|
|Max Download Speed||12 Mbps||25 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps|
|Service Type||Satellite / Sky Muster||Satellite / Sky Muster|
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