I contacted Southern Phone on 21st Dec 2020 to ask about their 200gb NBN 25 plan. At the time I was with iiNet, but the best plan they had on offer was insufficient for my needs. I provided my details (including debit card number) and was given an ACC258 484, and told 'too easy', someone would be in touch via sms shortly.

Having still heard nothing by 29th Dec I made contact again, and spoke to Rosa, who informed me someone called Linda had tried to get in touch to find out what kind of roof I had so as to expedite a full installation. I pat...

I'm about to have the skymuster plus service put on and the advisory said that I will be contacted in 48hrs for update. Today is Monday the following week so I rang in to find where the order was. I was not able to call in even after multiple calls and being put on hold for more than 30 mins. When I rang sales they quickly moved me to another dept where again I was put on hold for 30 mins. So I decided to go to their chat channel where I waited for about 2 hrs before speaking to someone who sounded they didnt know what they were doing and w...

I had an active sky muster service that worked weel till I migrated to southern phones 6 days ago and for 6 days I've been offline with no service and no home phone and I take care of my elderly mother who has some health issue so a phone is extremely important . In 6 days I've received nothing for southern phones except for an offline service. I have called their call centre team multiple times and the attitude and poor service is consistent. No one is interested in taking ownership, yesterday I experienced the worst service with the team member just repeating the same line until I hung up the phone. Even through I explained that my mother is a medical priority assistance customer they just don't care

I have been connected for the last three months with southern phones and have never had such poor unreliable service ,then when you want to call somebody to rectify the problems expect a minimum 35 minute wait .disgusting customer service!!!!!! Thank god I've cancelled my service.

As a new customer switching from iinet to southern phone:
1. I was not told when my internet would be activated. Nor could call centre advise of a date.
2. Claimed they did not have my mobile number to activate service: untrue as they had left a message on the phone previous week asking for other info I had also previously provided.
3. Southern Phone cancelled internet connection with my previous supplier, and did not tell me the date this would happen, and I have been left for days without any internet access from either provider as a consequ...

We were changed over to Southern Phone for our fixed wireless nbn after our previous provider Mynetfone sold out or did some deal with them.
The continual service drop outs started almost immediately and to make it worse I have never been able to speak to their service desk without being on hold for at least 45 minutes. Absolute joke. Don’t waste your money because the $10/mth you may think your saving each month will be lost by sitting on the phone for hours trying to get help or buying mobile data because the wifi is out. We bit the bullet and changed providers. Should have done it after the first month. Stay away!!!!!!

Just waited 50 minutes on hold to combine all our lines to Southern.
Will investigate other options. I was given a list of providers for this area by DoDo who were very helpful but don't service this area

Do not use Southern Phone for anything. They lie about the fees, they lie about emailing u, they lie about returning ur calls. Absolutely terrible. 7 weeks and still haven’t had Satellite Internet transferred from Skymesh to Southern Phone. Have been on hold numerous times only to have them answer at exactly 59mins. They have charged me excess fees for both mobiles and the landline. Was told $97/mth for bundle landline, Sat Internet, and 2 mobiles together. So far up to almost $350 for 2 mths. Absolute robbery. Zero communication. Nothing recorded. I thought Skymesh was bad but this company is 1000% worse. I’m changing all my accounts back. Will tell anyone I meet how terrible this company is. DO NOT USE THEM, U WILL REGRET IT!!!

Extremely bad service. Very slow. Never return emails. Opened an assessment on my speeds and was told it would take 48hrs to complete. 2 weeks later I contacted them and was told that I couldn't expect any better because if where I live yet my neighbour gets good speeds. I was told I will have to wait until the NBN is upgraded at the end of the year. So I just keep paying for a service I am not getting. The girl on the chat page was unhelpful (ruby) and did not offer any solution. So I am stuck in a contract where I am not getting what I pay for.

Was just on hold for over 30 minutes whilst writing this review only to be hung up on and the internet to die so my review got lost!
Awful service- unable to talk to anyone, or speak on live chat as there is always a queue or promise of a call back that either never happens or happens when I am at work and they cannot fix it as I am not near the 'service'!
I cannot even get ahold of anyone to cancel this terrible service.I was told that they would look at it as it never works and I would be called back, they have never called me back. I was ...

Pathetic customer service rarely get a call back. Bills are constantly wrong. Tried for an adsl service they said they couldn't supply. Found out from Telstra technician it could've been done no worries now have to put up with crap nbn satellite. One very ticked off customer. 4 days trying to contact them via both phone email and live chat no wonder the ombudsman hears about them often.

Could not connect 16 digit number is only 14 on sim no instruction as where number is cant use landline or mobile to get a result going back to telstra never entertain such a poor excuse for a carrier

I am typing this while on hold for the third time today and a total of two hours over the last two days. I have yet to receive a single byte of data. The low prices are not worth the non-existent customer service.

Sky Muster Satellite. Ported over from another ISP on 1st June after waiting from the beginning of May to change over. From the time they ported I have had no internet. I have lost count of the calls I have made to their call centre and have been given incorrect user names and passwords, told the issue was my router settings and promised numerous call backs that I have never received. There is no caring in their support and the wait times are beyond ridiculous. They treat incoming calls as more important than call backs and tell you they w...

Where do you even start with this company. We ordered an NBN SkyMuster service with Southern Phone in November 2017 and it wasn't until March 2018 it was actually installed. For the 4 months of cancelled appointments and the like southern phone were absolutely clueless about what was going on, or who was organising anything. But we'll give them the benefit of the doubt, NBN SkyMuster is fairly (not really) new and they've clearly just not trained their staff at all.

Anyway, the thing is finally installed and that's when it's revealed that t...

This company is an absolute trash. I made the contract on 30th of October and i had the confirmed message on 1st of November that the internet is connected. But the thing is the modem did not come. Then after a week, the modem came and i set it up, doesn't work. It took me 3 weeks to find out what the problem is, now its 4th of December, they are sending a technician on 14th of December which I'm not at home. Like what other reviewers said, have to wait for half an hour (which was shorter than normal) to contact with them and the girl said i ca...

Here's the story: We left Dodo because they were mildly unhelpful, and Southern Phone were more then happy to sign us up. And it's after we joined them that the problems started.

We got our modem quick. We hooked it up to our nbn, but our internet speed plummeted from the 25mb upload we had with Dodo, to only 1mb upload. And our voip phone stopped working all together. This was in the span of an hour.

For three hours, I was on hold (no joke). They weren't willing to listen to me, and kept transferring me between departments. They even h...