- Sky Muster
- Verified customer
let down by very poor customer service.
For my purposes the connection has been ok. a little slow at times but generally acceptable. My main problem was not receiving my modem for over 3 weeks and not being able to make contact with so called support. I don't think it is acceptable to be told to wait for 45 minutes to speak to someone who offers platitudes instead of solutions. To be fair once I did make contact with a supervisor my problem was dealt with satisfactorily.
Please employ more people to answer your phones and train your staff thoroughly.
|Category||Internet Service Providers||Internet Service Providers|
|Max Download Speed||12 Mbps||25 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps|
|Service Type||Satellite / Sky Muster||Satellite / Sky Muster|
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