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Katrina Shardlow
- 2 reviews
Excellent overall !!
Connection reliable except when raining, then experience drop outs.
Have been with Southern Phone for a few years and left them due to poor service, however have returned as Telstra were worse. This time around, service is so much better :)
1 comment
Nathan D.Queensland
- 4 reviews
Very happy with speeds, customer service could be better.
We've had southerphone's satellite NBN service for just over a month now (I suspect it's a re-sold harbourISP product). Installation was pretty quick, however we weren't sent any login details for the service. I spent a good couple of hours on hold on the phone trying to get through to them. After my third call, I got someone who was able to help. So I guess the lesson here is it's a pain to setup, but once it's working, the quality of the product is good. ~25Mbps down is so much better than the 2Mbps we were getting with our old ISP!
1 comment
Southern Phone C.Southern Phone
Hello Nathan,
Thank you so much for sharing your experience with us! Please accept my apologies for the trouble you first encountered setting up your service but I am so glad to hear that it has been ...
not happy Jan
- 2 reviews
- 1 like
Had a minor issue but it was resolved quickly
Had no internet until the skymuster service became available in 2017.
Contacted Southern Phone for a connection and had a two or three week wait for an NBN satellite dish to be installed on my roof, which wasn't too long from what I've heard. I signed up to a basic plan and, after a few months, was given increased data at no extra cost.
The internet speed is not too bad. Not having had it before I don't know what speed is "good" and what is "bad", however, I can view online video without buffering, there are no dropouts and I can pay bill...
Read mores on line without having to drive 50km to my nearest town. You city dwellers can bag the NBN all you like, but its been a remarkable, positive change for me. Overall I am happy with their service to date with the exception of one small hiccup. I went on line to change over from paper bills to emailed bills and received a confirmation email that Southern Phone would make the change next bill. This didn't happen, and I had to make a followup email and complain. They responded within a couple of days and were very apologetic. The emailed bills have since been arriving as requested.1 comment
Southern Phone C.Southern Phone
Thank you so much for taking this time to tell us about your experience with Southern Phone, we love hearing about success stories like these. While we are sorry you did encounter some minor hiccups, ...
Read moreI am glad our friendly team were about to assist you efficiently. *YvetteFind out how Southern Phone Sky Muster compares to other Internet Service Providers
Know better, choose better.
Questions & Answers
Sorry, there are no questions about Southern Phone Sky Muster but you can read 129 questions about Southern Phone Broadband.
Details
Category | Internet Service Providers | Internet Service Providers |
---|---|---|
Max Download Speed | 12 Mbps | 25 Mbps |
Max Upload Speed | 1 Mbps | 5 Mbps |
Service Type | Satellite / Sky Muster | Satellite / Sky Muster |
Packages Available | Standalone | Standalone |
Contract | Monthly | Monthly |
Data Allowance | Capped/Fixed | Capped/Fixed |
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Southern Phone C.Southern Phone
Thank you for taking the time to leave us such a nice review. It gives us great encouragement to get positive feedback from you. Please do not hesitate to send us a message if you experience issues wi...
Read moreth your service and we can look into it for you further. *Darian