Excellent overall !!
Connection reliable except when raining, then experience drop outs.
Have been with Southern Phone for a few years and left them due to poor service, however have returned as Telstra were worse. This time around, service is so much better :)
Very happy with speeds, customer service could be better.
We've had southerphone's satellite NBN service for just over a month now (I suspect it's a re-sold harbourISP product). Installation was pretty quick, however we weren't sent any login details for the service. I spent a good couple of hours on hold on the phone trying to get through to them. After my third call, I got someone who was able to help. So I guess the lesson here is it's a pain to setup, but once it's working, the quality of the product is good. ~25Mbps down is so much better than the 2Mbps we were getting with our old ISP!
Had a minor issue but it was resolved quickly
Had no internet until the skymuster service became available in 2017.
Contacted Southern Phone for a connection and had a two or three week wait for an NBN satellite dish to be installed on my roof, which wasn't too long from what I've heard. I signed up to a basic plan and, after a few months, was given increased data at no extra cost.
The internet speed is not too bad. Not having had it before I don't know what speed is "good" and what is "bad", however, I can view online video without buffering, there are no dropouts and I can pay bill...s on line without having to drive 50km to my nearest town. You city dwellers can bag the NBN all you like, but its been a remarkable, positive change for me. Overall I am happy with their service to date with the exception of one small hiccup. I went on line to change over from paper bills to emailed bills and received a confirmation email that Southern Phone would make the change next bill. This didn't happen, and I had to make a followup email and complain. They responded within a couple of days and were very apologetic. The emailed bills have since been arriving as requested.
|Category||Internet Service Providers||Internet Service Providers|
|Max Download Speed||12 Mbps||25 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps|
|Service Type||Satellite / Sky Muster||Satellite / Sky Muster|
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