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Southern Phone Sky Muster
2.1 from 27 reviews · View Statistics

Reviews

  • Value for Money
    5.0 (1)
  • Transparency
    4.0 (1)
  • Customer Service
    5.0 (1)
  • Adequate Speeds Yes (1) · No (0)
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arney p

arney pThe Mallee, VIC

  • 6 reviews
  • 2 likes

Are always there for tech. support and friendly help.

published

The problem that I had with our internet was resolved with great help, excellent quality and friendly support by all staff. I would recommend Southern Phone to all my friends and relatives.

Value for Money
Transparency
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1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Arney,
Thank you for your kind words. I am so glad to hear that you are enjoying your services. Please do not hesitate to contact us if you ever have any questions in regards to your and/or services. *Darian

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Donald

DonaldFrogmore

let down by very poor customer service.

published

For my purposes the connection has been ok. a little slow at times but generally acceptable. My main problem was not receiving my modem for over 3 weeks and not being able to make contact with so called support. I don't think it is acceptable to be told to wait for 45 minutes to speak to someone who offers platitudes instead of solutions. To be fair once I did make contact with a supervisor my problem was dealt with satisfactorily.
Please employ more people to answer your phones and train your staff thoroughly.

Connection TypeNBN Satellite (Sky Muster)
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Best customer service

published

Extremely reliable compared to what I have heard about other service providers. I have only experienced one dropout since connecting to the internet and the call centre staff and technicians (who seemed to take a genuine interest in assisting) resolved the issue in under half an hour.

Connection TypeNBN Satellite (Sky Muster)
2 comments
Southern Phone
Southern Phone C.Southern Phone

Great to hear that the team were able to fix the issue for you so quickly Cathy! We really appreciate you taking this time to provide your feedback about your experience. I will let our technical team know of your high praise. *Yvette

Cathy
Cathy

Thank you. You really have great staff employed at Southern Phone and I recommend Southern Phone to everyone as an ex-Telstra customer.

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It's good for me

published

I have NBN Satellite it isn't fast but its better than the old system and no dropout so far I'm not interested in the speed Im 80 year old and a bit slow to. Thanks. Bob

Connection TypeNBN Satellite (Sky Muster)
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Bob,
I am so happy to hear that you are enjoying your service with us. If you wish to discuss your services, please do not hesitate to contact us. *Darian

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Daniel R.

Daniel R.Hobart

  • 4 reviews

Great prices and speed on NBN Satellite

published

Southern phone have been great, the prices are cheaper than other providers and the speed is really good. I've only had a couple of issues but that was due to an nbn fault and southern phone were very helpful in working it out.

1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Daniel,
I am so happy to hear that you are enjoying your service with us and it is working well. Please do not hesitate to contact us if you have any questions. *Darian

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Questions & Answers

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Southern Phone Sky Muster

Details

Compare all 8 Southern Phone Broadband
CategoryInternet Service ProvidersInternet Service Providers
Standard Monthly Price $190.00
Typical Evening Download Speed 5.0 Mbps
Max Download Speed 25 Mbps12 Mbps
Max Upload Speed 5 Mbps1 Mbps
Service TypeSatellite / Sky MusterSatellite / Sky Muster
Packages AvailableStandaloneStandalone
ContractMonthlyMonthly
Data AllowanceCapped/FixedCapped/Fixed
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