Byers be warned
These were the most deceitful car dealers I have ever dealt with in my entire life. Firstly they convince me I didn't need an RACQ check because it had a roadworthy certificate. As I later found out the roadworthy certificate wasn't worth the paper it was written on. They sold me a car that had the side mirror and indicator smashed and broken the exhaust was tied to the vehicle with red plastic cord and the door was severely damaged and broken and very unsafe. He also insisted on about 6 different occasions that the vehicle had never been in an...y sort of accident. When I had it serviced my service guy explain to me he doubted that vehicle had ever been serviced in its life and that it had been in an accident and was crudely bogged back up together this car cost me a lot of money to get repaired and was an extremely unsafe vehicle. They also told me that the vehicle had airbags that needed to be replaced but by law they was supposed to replace them before selling the vehicle when I checked with the company they were supposed to do it months before they sold it to me. When I later went back and approach them with all these problems they said they had nothing to do with them and it was my problem now my advice to you is do not buy a vehicle from these people without an RACQ check do not believe a single solitary word they tell you they are the most deceiving despicable company I have ever dealt with
Above and beyond service
I’m from Victoria, and brought a car over the Internet, having never purchased a car in the fashion in the 30 plus years of holding a license, you can imagine I was extremely apprehensive, Paul the salesman who took my inquiry, straight away filled me with confidence, I arranged with Dave the owner to freight the car down to me and he even assisted generously with the costs, and guaranteed that if I wasn’t completely satisfied and also if the car wouldn’t pass a Victorian road worthy he would refund me every dollar, I’m happy to say the car exceeded my expectations and passed a roadworthy with flying colours. Thank you guys
the guys at Southside auto auctions did a great job getting me into a car that I really needed they picked it out as I lived in a different town an I honestly couldn't be happier great service, great people. thankyou for all your help also a big thanks to Paul and Chris for everything you guys did. definitely recommend to friends an family
Let me start with great service and financial advise by Chris. As for the rest of the team. Not happy. Sold me a lemon. Had the car 3 weeks and it broke down. Had to pay my own tow truck to get it back to south side auto. Had to pay for my own car hire as their courtesy car is a death trap. When i asked Dave (owner) for help to swap the car to something reliable I was told "no". I have to refinance, trade and buy another car ( so again out of pocket) Dave (owner) knowing the issues of the car now won't even trade it in, only have had the car 2 ...months (still playing up) TJ (salesman) was helpful when I first got there to buy a car, but when I needed help he wanted nothing to do with me, never replied to any of my texts or emails. Would recommend reading ALL reviews as this is not the first time it's happened. Be aware!!! No recommendations from me
Great customer service from the minute I walked into the front reception, thank you so much Gavin. Great financial advise from Chris, appreciate all your help with the purchase of my first car. Totally happy with the outcome. Very efficient. Friendly staff. Love their work and will definitely recommend families and friends to these guys. They're the BEST!!!
Faulty lemon sold to me with nonsense warranty “fair trade complaint is being lodged”
Brought a Mazda CX-7
Had it for 3 months did a full service then had to repair radiator, hoses etc, did another minor service as still didn’t seem to run right at 5 months found out had to do more repairs - 2 more months on timing chain broke - engine mounts gone, three more repairs and mechanics have just told me car looks like it has never been serviced they would say it’s been bandaged up to barley run and surprised it didnt blow up on me.12k for a car on finance plus over 3k in repairs so far now blown motor and no car and a loan, have lodged with fair trade now this is a joke and can see so many others have been thru the same experience.
Dodgy guys with the worst in house finance
Bought a car a while ago and was on minimum wage. Old mate “moved some things around” and I got approval for a $16k car through ANZ Esanda who, funnily enough, have been fined $5 million for processing loan applications for people who didn’t have capacity to pay... which is where I was caught out. I have had this car 3 years and have made every repayment on time and guess what, my $16k car has still got $13,500 left on it. What the actual hell. I can assure you, the interest rate was not that damn high! Not only this, my car had problems from t...he get go and has nothing but problems since. They were reluctant to fix it the first few times and we were without a car for days and days. It’s a bucket of trash just like this car yard. These people are dodgy fools and just want to make money! I’ve been doing a heck of a lot of research, and am filing a massive complaint. You picked the wrong family to try and screw over with your lemon cars and false paperwork.
Amazing service and quality cars.
As a small business owner I'm quick to judge the customer service I receive from other businesses and when it comes to south side auto auctions I must give credit to these guys I was in need of 3 work utes assp for my employees. Tim the sales manager and his team stepped up to the challenge and organised 3 quality utes within a few hours they took care of all the on roads and made the whole process very easy for me and as for price I shopped around prior to dealing with these guys and no one came close 8 months on and all three utes are running fine. Thanks south side for a fantastic experience you've earned a long term customer in me.
Stay away from this place!!!
I bought a car from here less than 12 months ago and have had nothing but trouble with it the car is constantly getting repaired and when I asked for a refund they flatly refuse I have never had a worse experience with a car yard. Tim the manager is full of empty promises and constantly lies and tries to. Brush you off and that's even if he returns your call if possible I would rate this place negative 10 stars
Do not recommend at all, wish I'd seen these reviews before I bought because its all sounding very familiar.
My own latest mechanic also shook his head when I told him where it was from. 5 months in and been told the car should never have been sold to me as it is. Feel like the car i traded in was worth more than what I've been left with.
Treat them right and they will treat you right
Bought an Audi Q7. Mark was a great salesman. Talked to us, gave us space and followed up without any pressure. I even went off to do some homework on other vehicles but came back to Mark to finalise the deal. There were no problems with the paper work and everything went well.
Two months into the 3 month warranty period, I heard a rattle going over bumps. Took it to my mechanic just to make sure and found a problem which is a safety issue and should be covered by the warranty.
Rang Ravi who looks after warranties, explained the situation..., he told me to bring it in. There was no questions asked, he took the keys and said maybe 2-3 days. He rang me 4 hours later and said it's done come pick it up. I am impressed because I thought they would be like other car companies I have had similar dealings with over the years. They are not the same as others. They did talk to me and did honour the warranty. I have read quite a few posts about unhappy customers. If you are within the warranty period and it's a genuine fault that is covered, they will fix it under warranty as they proved it with me. And I didn't do 5,000km during the warranty period either. I did a reasonable mileage. Do the right thing and most times the right thing will be done back to you. In my case, they did the right thing.
Brought a Holden Captiva from here had it for 6 weeks has been to mechanic 5 times and motor replaced, ruined my Christmas holiday. Getting a resolution and a good outcome hasn’t been successful yet poor communication and feeling like your just brushed aside. Only positive is [name removed] and the boys in the yard are awesome.
Rude staff and empty promises
My car has been nothing but problems. Keeps breaking down. And now just before Christmas on school.holidays . As a single mum I can't afford to fix a car every month or two months when the next thing breaks. Not happy with service. As I was promised service after.I bought the lemon!!! And the salesman.Will.just.hang up. On me. Or say he's busy and Will. Call back then never does. Thanks to them my kids have to stay home for the holidays as we have to cancel our plans because of an unreliable car and costs. Had the car less than 6 months and it's been faulty two or three weeks after purchase. Now I'm paying a loan for a car I can't even drive. Very upset over this. Terrible service.
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