Good customer service but expensive
I was trying to get iPhone fixed for a reasonable price when I contacted SP Mobile via the internet I started a live chat as I had many questions and didn't understand what was going on with my phone. A very nice lady helped me out throughout the process and she helped me figure out what was the problem with my phone, what store was the nearest to me and much more. Although the other store took a lot of time to answer she was constantly working about the customer service she was offering and even told me I could go to another shop further away ...to get a better service. Although the customer service was great and they took amazing care of you the price was too high and not affordable for me when I contacted her about this issue she offered me a lower price because I didn't get the expected care or service it was still too expensive. I would've taken my phone there if It weren't for the price. So it's a great shop, but the prices are over the top.
Very rude and scammers
I bought the iPhone x from them and the phone was broken, so I called them and they said they didn't sell me the iPhone and they can't give me a new phone even though I have email and proof I bought the phone from them, the staff are very rude and unmotivated, big scam, do not buy from them.
Bad products and Incompetent service
I had a cracked S9 front screen cover that was replaced by SP Mobile only to find out afterwards that the front camera no longer worked while I was on a video call. So I had to go back again. The second time around, I realised that they use "sticky tape" only to put the cover back together. They try to pass this off as "waterproof" when it clearly isn't. I just don't want others to be fooled or waste their money and time on this company.
Poor quality screen
I had the screen replaced x2on my 8 plus. It still didn’t work. In the end had to go to Apple shop and phone is back to normal. Apple would not give me the faulty screen back when requested. Without the faulty screen no money back. Lesson go to the Apple shop not SP Balmain
Bad quality products and rude staff
I don’t normally do things like this, I’m more about positive vibes but I am so annoyed and I don’t want anyone else wasting there money like I have...
At 5pm last night I went to the phone accessories company out
the front of Aldi at Warriewood Square, SP Mobile and bought as $50 glass screen protector for me new phone, being assured it was the strongest and best option. By 7pm that night the left corner has lifted and chipped. It hasn’t been dropped, there is not even a tiny scratch on the exterior case which is also brand new.
I took it back to them this morning, they wouldn’t even replace it for the cheaper plastic $25 protector. I was informed this can happen in your handbag.
Terrible customer service
I went to Elizabeth street store today. Worst customer service. Even before I could complete a question, the answer was no. Rude staff. Management please train your staff in minimum customer service.
Absolutely poor service
Please think twice before using this service! If you do, be specific and ask for exact & correct information.
I walked into the Melbourne CBD SP Mobile store knowing it was $100 to get my phone screen fixed (I dropped it) because 2 days prior I had walked in and asked for a quote.
I then went in yesterday and got my phone screen repaired, as I went to pay for it the customer service representative whom I will not name told me that my speaker is now not working... (I saw this CSR working on my phone so I am unsure if she is a technician as wel...
Terrible place with awful service
Took my phone in to have the screen repaired and it came back worse.
Took it back in and they gave me a screen that the home button didn't work, they were shocked I noticed!
Replaced again and yet again it's not working, they have every excuse in the book for why it's not working.
Terrible customer service, rude and out to rip people off.
I called the store at 9am on Saturday and asked for a quote to fix an IPhone screen. I was given a quote over the phone for $59 to $210. I entered the store and the girl sitting behind the counter was sloughing into the back of the chair and could not even be bothered to sit up and greet me appropriately. (I felt this was because I was NOT Asian in appearance.) I showed her the phone and asked how much to fix it she said $259 I asked how come it was so different to the price I was given over the phone and I told her again what the quote was, s...he said I remember talking to you. I said NO it was a guy she looked around at the guy standing there walking around and he was not looking over our way on purpose. She then pointed at a bit of paper and said it says here $259. I said why was I not told this over the phone as I had driven a long way to get here. She said nothing I said forget it and walked out. I would not recommend this Business to my friends or family due to the lack of service.
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