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Spa World

Spa World Questions & Answers

4.8 from 263 reviews

11 questions from our users

Don

Donasked

Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
Don

No answers
Cordelia

Cordeliaasked

What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.

2 answers
Fired Up
Fired Up

The number listed in their website

Spa World
Spa W.Spa World

Hi Cordelia,
Please contact our customer support hub on 1300-895-902. Kind Regards,

Jeannie N.

Jeannie N.asked

We have a mercury spa how do we turn it off after each use

2 answers
Charlene
Charlene

Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.

Spa World
Spa W.Spa World

Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.

Kylee L.

Kylee L.asked

Anybody out there with the aqualap Pro plus? We just purchased one but seem to be having a few issues getting the water balance correct. We are filtering the spa for 6 hours through the day and using the bioguard armour . I have read different things about dosages and running periods and a little confused.
Was concerned about running the filter for long periods and how much my electricity bill will rise?? Any ideas on what others are doing to maintain proper levels.
Kind regards, K

2 answers
Leanne R.
Leanne R.

Hi Kylee, I am thinking of buying the same spa. How much has it increased your electricity bill and did you manage to get the water issue sorted?

Kylee L.
Kylee L.

HI Leanne,
Water all sorted and working well now, very easy to maintain. I dose the spa everyday .
I would say we haven't noticed much change in our power bill at all and we have it heating and running the pump from 7 to 4 daily....maybe 50c a day.

data

dataasked

I am considering purchasing a spa from spa world. Could anyone tell me what the after sales service is like, the daily maintenance of the spa, weekly/monthly/yearly running costs please? Also have anyone had trouble with installation ie: Craning the spa in?

Thanks

Brad

No answers
Dianne

Dianneasked

Hi aqua lap owners. I am very close to purchasing a swim spa though before i do i would like to know if there are any negaitive aspects in regards to: costly chemical usage, changing the water and time consuming?

3 answers
Teresa
Teresa

Hi there.
I wouldn’t say the chemicals are expensive as you only need to use a small amount.
We put in about a cap full or 2 tbs per week.
The only down side was we found out we can only buy the chemicals for our spa online which was a bit of a hassle once we had run out.
You don’t need to change the water as stated in the book.
If anything you could probably replace or change the water yearly but as long as you keep your chemicals up the water is fine.
There are people that haven’t changed their water for their spa for about 4 years that I know of.
It’s a very easy product to look after if done right and takes little to no time at all for maintenance.
I hope this was helpful to you.

jimbojames
jimbojames

Small amount? Our instructions say use Bioguard Armour sanitiser every day. 6-10 grams per 1000L, which could be as much as 80 grams for an 8000L swim spa. An 800 gram bottle of this is over $40 on special, so that's potentially $4 a day in chemicals.

Kylee L.
Kylee L.

Yes that's what I've been told . We have aqualap Pro plus so 8500 ltrs so everyday is going to run out quickly?? How long do you filter your swim spa?

G-rad

G-radasked

Have people found that the pro (2 pumps) is enough flow for moderate swimmers?

1 answer
Spa World
Spa W.Spa World

Hi G-rad
We think it is ample for a moderate swimmer! Feel free to call us on 1300-556-558 and book in a test swim at your local SpaWorld store!
We look forward to seeing you soon! Regards, The Team at SpaWorld

Lulu

Luluasked

Signature swimspas are they good?

1 answer
Spa World
Spa W.Spa World

Hello Lulu, Spa World does not sell Signature Swim Spas. They are a direct competitor to the Vortex and Fisher brands that Spa World does sell so it would be inappropriate for me to comment on the quality of Signature Swim Spas. All spas and swim spa brands have differing features and build quality and each company has different levels of customer support. As an example, in the rare event that our customers have a technical issue, they can talk to a real person seven days a week in Spa World call centre. Additionally what makes a 'good swim spa' has a great deal to do with your personal needs and expectations, not only for the swim spa but the company that you are purchasing from. I would encourage you to visit one of our stores or call one of our friendly team members. Joanne is one of our most knowledgeable team members with swim spas: 0411 897 897. Joanne can help match you with the best swim spa for you. I would suggest that you read what Spa World customers say here on Product Reviews and also on TrustPilot: https://www.trustpilot.com/review/spaworld.com.au. Both are third-party review sites that have reviews from verified Spa World customers.

jimbojames

jimbojamesasked

Just wondering how effective the heat pump is likely to be during Melbourne's winter months? Would a gas heater be a better option in this climate?

2 answers
Spa World
Spa W.Spa World

Hey Jimbojames, There are a few options and we are more than happy to discuss.

So when you get a minute feel free to call 1300 939 294

jimbojames
jimbojames

Is there anyone other than a Spa World representative who has had a heat pump installed in a cool climate, that can offer some insight on their performance?

Daisy

Daisyasked

Just wondering about electricity costs for a normal 4-5 person spa. Do you need a heat pump? Thanks

2 answers
Spa World
Spa W.Spa World

I'm happy to get a consultant to go thru this with you, since there are so many variables involved. You can give Joanne a call on 0411 897897

Daisy
Daisy

Ok thanks

wade

wadeasked

We are looking at getting a swim spa but our main concern is the electricity cost of running a swim spa. I was wondering if any one could tell us, how much there electricity bill increased after getting a swime spa and if they ran it all the time? Thanks wade

3 answers
George
George

Get an external heat pump
Set temperature at 32 degrees
Bill went up about $200 for 3 month's.

Spa World
Spa W.Spa World

Hey Wade,
As George replied, you MUST get a heat pump to make it run efficiently. Heat pumps can reduce the running costs by up to 73% - If you would like further information specific to your requirements then feel free to call Joanne on 0423 614 446. Have a great Day!

HAS11
HAS11

George is this $200 with the heat pump?

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