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Spa World

Spa World

4.8 from 265 reviews

Reviews

4.3

3 reviews
5
(1)
4
(2)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.7 (3)
  • Cleaning & Maintenance
    4.7 (3)
  • Product Quality
    4.3 (3)
  • Return Claim MadeYes (0) · No (3)
  • Warranty Claim MadeYes (3) · No
  • Purchase Type
  • Customer Service
    4.7 (3)
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Craig R.

Craig R.

  • 2 reviews

Great service Great spa

published

I purchased the spa pool fro Spa World Fyshwick ACT. The salesperson Elaine was so knowledgeable and helpful we purchased on the spot without looking further. It was in before Christmas and we have used more times in one year than our previous pool in ten years.
I did have a couple of issues with pumps however after sales service was impeccable and the problem was rectified expeditiously.
Thanks for a great product

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationFyshwick
1 comment
Spa World
Spa W.Spa World
Kylie D.

Kylie D.Harrison 2914, ACT

Love our Spa from Elaine at Fsyhwick

published

We purchased our spa from Spa World in Fyshwick. Elaine was very helpful and patiently answered all our questions. We have had a few problems which Elaine has promptly dealt with and maintenance people were quickly on hand to repair. We love our spa - thank you so much.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationFsyhwick

Very Happy .

published

Charlie was very helpful ( Newcastle ) and has been when I call for advice .. Bit of a mix up on delivery but they made up for it by having it delivered by a very professional team on the next available date ( with in 1 days ) . Since delivery we have enjoyed hours of fun and it couldn't be easier to maintain . Thankyou Charlie and Spa world.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationNewcastle
1 comment
Spa World
Spa W.Spa World

Hi Marcus
Thank you for your 5 star feedback! So glad to hear your spa was delivered promptly and you have been enjoying it ever since! We will be sure to pass on your feedback to Charlie in our New Castle store! Regards, The Team at SpaWorld

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Questions & Answers

Don

Donasked

Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
Don

No answers
Cordelia

Cordeliaasked

What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.

2 answers
Fired Up
Fired Up

The number listed in their website

Spa World
Spa W.Spa World

Hi Cordelia,
Please contact our customer support hub on 1300-895-902. Kind Regards,

Jeannie N.

Jeannie N.asked

We have a mercury spa how do we turn it off after each use

2 answers
Charlene
Charlene

Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.

Spa World
Spa W.Spa World

Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.

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