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Spa World

Spa World (page 2 of 14)

4.8 from 263 reviews

Reviews

4.8

263 reviews
5
(235)
4
(13)
3
(3)
2
(5)
1
(7)
  • Value for Money
    4.6 (83)
  • Cleaning & Maintenance
    4.6 (69)
  • Product Quality
    4.8 (82)
  • Return Claim MadeYes (0) · No (85)
  • Warranty Claim MadeYes (3) · No (81)
  • Purchase Type
  • Customer Service
    4.7 (78)
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Love love love our Swimspa

published

We purchased our Vortex SwimSpa from Elaine @ SpaWorld Fyshwick and love love love it! We’re in it practically everyday, and it’s really easy to maintain. Elaine was awesome and looked after us, the team were great with delivery before lockdown which is greatly appreciated! Any questions I’ve had Elaine has had the solutions straight away. Thanks guys!

Store LocationFyshwick

The reviewer stated that an incentive was offered for this review

Doug Woodhouse

Doug WoodhouseCanberra 2600, ACT

New Spar delivered to Narooma

published
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra ACT
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Paul W.

Paul W.Reid 2612, ACT

Seamless!!

published

We use the spa between five or six times a week for approximately 30 mins.
Very easy to maintain - including balancing the water quality and cleaning.
Elaine was very informative and extremely helpful from day one. The delivery and installation of the spa was complex due to the property location on a busy main street and also having to manoeuvre the spa between trees with a small crane to its final destination. The process was seamless and Elaine called before, during and after the installation to confirm it all went well. She has called since to check if it is working well and we are enjoying it. 5* :)

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick, ACT
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1 comment
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Brett T.

Brett T.Calwell 2905, ACT

Better than what we were expecting

published

Elaine from spa world Fyshwick gave us honest information and we ended up purchasing a cobalt spa the same day. From purchase to delivery everything was as discussed. We had an issue recently with the spa and Elaine new exactly how to fix the issue. Very happy customer.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
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Tracey

TraceySouth-Eastern Region, NSW

Most easy and happy experience!!

published

Elaine was so friendly and knows her stuff with the spas. As it is just my husband and I we were looking at buying a small to medium size spa. Elaine was not trying to up sell us at all but just suggested my husband sit in the seat with the full shoulder and back massage function. He is a tall guy and as it turned out he did not fit in this seat in the spa we were looking at! We now have the perfect spa, quickly delivered and it’s all set up ready to use..happiness all around!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpa world canberra
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1 comment
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Toni R.

Toni R.Canberra 2600, ACT

Dream Spa - why did I wait so long!

published

We are over the moon with our new Dream Spa. Our wait time was less than we expected and I could not believe how easy our delivery was. We were recommended by friends to Spa World and we are extremely happy with the service and support. We can’t wait to take away the aches of the day. Elaine was awesome to deal with.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
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The reviewer stated that an incentive was offered for this review

Lucy

LucySouth-Eastern Region, NSW

  • 3 reviews

Spectrum hydroplus is ultimate for relaxation

published

If you are seeking the best in customer service from someone who really knows her business and products then get on down to Spa World Fyshwick and see Elaine. No question was unanswered, even from our 10 yr old. The right spa for us was/is the spectrum hydro plus. The fires over Christmas /New Year saw us delay delivery for safety reasons which was no problem, great followup from the whole team. The delivery guys were great, spa perfectly positioned and easy to follow instructions to set it up. Elaine’s followup was spot on. Can’t recommend Spa world highly enough & we can’t imagine life without our spa. The hard part now is getting out!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
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The reviewer stated that an incentive was offered for this review

Phil

Phil

  • 3 reviews

Be wary of recommended builders

published

I don't have a strong opinion of Spa World spas/products specifically, but if they recommend a builder who can build the outdoor area for your spa, don't expect Spa World to help when things go pear shaped and you end up thousands extra out of pocket.

2 comments
Spa World
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Phil
Phil

I would love to speak to someone with authority about this. I have explained the situation to Tullamarine but there has been no response. Very disappointing that customers with serious concerns and financial losses have been ignored.

Richard O.

Richard O.South-Eastern Region, NSW

Well worth the wait .

published

A BIG SHOUT OUT to Elaine from spa
A BIG SHOUT OUT to Elaine from spa world in Canberra. We have our Hydrozone swim spa Avante up and running,and it's trick.From sitting in the spa end, lounging back playing some tunes.To doing a 'piggy' into the swim zone and doing a few strokes to be followed by a 'cold one' leaning over the side taking in our view, is exactly what we needed in our way to overworked and busy lifestyle. Elaine was all assistance in finding what we needed and how we wanted it.Job well done Elaine, and thankyou . Richard & Belinda O'Brien.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra
See all answers
1 comment
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The reviewer stated that an incentive was offered for this review

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Lol

LolKambah 2902, ACT

  • 2 reviews

Spa World very professional

published

Spa World has been very professional and helpful from the get-go. Elaine was very knowledgeable, honest and friendly in explaining features of pool spa and 'best fit' for us. She followed up quickly on matters when we had a change of plans after we put a deposit on spa and kept us apprised of how things were going before delivery. Installation was handled very well and slight crack at bottom of one strap was noted by installer and fixed when technician came to install heat pump. Can thoroughly recommend Spa World.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick, Canberra
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1 comment
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Greg

GregSouth-Eastern Region, NSW

New spa at Malua Bay NSW

published

My wife and I purchased a three person spa from the Canberra store. The customer service and advice provided by Elaine was excellent. She was very friendly, helpful and knowledgeable of all things about spas. She helped us choose the right one and we were very happy with the price and the delivery time frame. We live on the south coast of NSW and the delivery went without a hitch. It came on a truck from Sydney on time and was located on our deck at the back of the house without any issues. I totally recommend Spa World Canberra especially the professionalism of Elaine.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick, ACT
See all answers
1 comment
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Clive R.

Clive R.Australian Capital Territory

Bought a Vortex Cobalt spa from Elaine at SpaWord Canberra

published

Bought a Vortex Cobalt spa from Elaine at Spa World Canberra. Elaine was great to deal with and provided all the assistance you could ever require. Had the spa installed for two weeks now and it is great. The internet connection works very well and is easy to use. Great for holiday house use. Highly recommend Spa World if you are in the market for a spa.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick Canberra
See all answers
1 comment
Spa World
Spa W.Spa World

New Spa Purchase

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra
See all answers

The reviewer stated that an incentive was offered for this review

Kerrclan Aqagym swim Spa

published

Elaine
thank you very much for the assistance you provided us with the purchase of the AquaGym Lounge Swim spa
The extra Depth is just awesome. your friendly positive attitude along with your and professionalism was a real pleasure to deal with.
The Spa world team and after sale service have been fantastic, from the delivery of the spa, to the simple Questions nothing was to much trouble
We really appreciated the effort that went to ensure things where on track on time and correct
We would have no hesitation to recommend you and the spa world team to anyone.

thank you Elaine spa world Fyshwick
regards Michael and Laura Kerr

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationFyshWick ACT
See all answers
1 comment
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The reviewer stated that an incentive was offered for this review

Nicole C.

Nicole C.Canberra 2600, ACT

Vortex Cobalt Avannte

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick Canberra
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Frances

FrancesAustralian Capital Territory

Very happy with our spa

published

Very happy with the spa, have used it extensively, and become very popular with friends and family. It was a bit more work to prepare than I expected but the delivery and installation was smooth and quick. The concreter and crane company recommended were excellent. The electrician was a disappointment but my feedback was quickly responded to.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra
See all answers
1 comment
Spa World
Spa W.Spa World

Hi Frances
Thank to for your lovely feedback! Hope you continue to enjoy your spa for many more years to come!
Regards,
The Team at SpaWorld

The reviewer stated that an incentive was offered for this review

Rod B.

Rod B.O'Connor 2602, ACT

Thank you Spa World.

published

Elaine from Spa World was a pleasure to deal with. We had the various spa options explained to us, and also she provided us with a recommendation based on what bast suited to us and the cold Canberra Climate and our family needs. The best decision I made was listening to Elaine and following her advice. She knows the products and reads the customer to know what they require. After delivery service was great also with a phone call and assistance on setting up an easy to understand maintenance schedule. It is a lot less maintenance than I expected.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra Spa World
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1 comment
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The reviewer stated that an incentive was offered for this review

my kids love the spa, 5 stars product

published

great service by Elaine, very clear information on the product, the time line and the delivery process. No hidden costs and excellent follow-up service too.my kids love it and would definitely recommend it !

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store Locationspaworld, Fyshwick
See all answers
Jo and John

Jo and JohnCurtin 2605, ACT

Great service and an awesome product....

published

We've had the Vortex Mercury spa for a month now and we absolutely love it. Everything Elaine (Spa World, Fyshwick) told us about the Spa was factual and helpful. She was a pleasure to deal with and dispelled all of our reservations. We find the spa refreshing in the hotter weather especially after Elaine advised us how to reduce the heat, and we just love the therapeutic massages and the light show after dark! It's easy to maintain, practically cleans itself and is economical to use with our solar panels.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick, ACT
See all answers
1 comment
Spa World
Spa W.Spa World

The reviewer stated that an incentive was offered for this review

Highly recommend product,Staff are great to deal with also.

published

Spa world Fyshwick are a pleasure to deal with,could not be happier with our spa or the install and service received!
We love it,can’t get the kids out of it either,very happy!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
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Page 2 of 14
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Questions & Answers

Don

Donasked

Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
Don

No answers
Cordelia

Cordeliaasked

What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.

2 answers
Fired Up
Fired Up

The number listed in their website

Spa World
Spa W.Spa World

Hi Cordelia,
Please contact our customer support hub on 1300-895-902. Kind Regards,

Jeannie N.

Jeannie N.asked

We have a mercury spa how do we turn it off after each use

2 answers
Charlene
Charlene

Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.

Spa World
Spa W.Spa World

Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.

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