2Spa World

Spa World

 Verified
2Spa World
4.5

361 reviews

PositivevsNegative
86% · 31242 · 12%

Reviews

361 reviews
361 reviews
Kon
Kon
 

Superb Spa Service

I bought a Spectrum Vortex Spa from Spa World in Osborne Park , Perth. Tiffani was extremely informative and helpful in answering all my questions. Being so easily approachable, Tiffani quickly solved my queries and provided excellent service for me and she was an awesome support during the process. Show details
Kathy
Kathy
 

Great customer service

Lilli from spa world is amazing with her service. She is always there to answer to my questions even on her days off! Continued support from her which made me feel valued.
Suzi V.
Suzi V.
 

Loving our spa

Communication all round, from purchase, to the spa arriving in Australia threw to delivery. Team work all round!
Continued support from Lillian after delivery which is fantastic.
Delivery team are to be commended for their service & professionalism. Show details
Value for Money
Scrunch
Scrunch3 posts
 

Love our new spa!

We saw Lillian, at Gregory Hills, who gave us great customer service and answered all our questions. We use our spa whenever weather permits and spa is very easy to maintain. Show details
Value for Money
Cleaning & Maintenance
El B.
El B.Perth, WA
 

Dont buy from Spa World

We waited 12 months for the Spa to be delivered. Poor communication or no communication from Spa World. Spa World didn't know where out spa was being kept when it finally did arrive. Deliver date was given but Spa not released. Spa not plumbed in so we can't use our $35,000 Spa and no contact from Spa World Show details
Linda
Linda2 posts
 

Superior Customer Service

I use our Vortex spa often during warmer months and it is very easy to maintain. After a power interruption I needed assistance resetting the controller. Within minutes of using the chatline I was referred to a service phone number contact who talked me through the procedure. I was very happy with the help given by the Spa World representative. Show details
RLG
RLG
 

Excellent service

Our new spa fits in our garden perfectly. Our choice, installation and ongoing service was well assisted and supported by Elaine so we feel confident we will keep the spa in tip top condition. Show details
Merlin T.
Merlin T.South-Eastern Region, NSW
 

Great experience all-round

We love our Vortex Cerium spa bought from Spa World in Fyshwick!
We use the spa most days and are very impressed with the quality we were able to get for such a competitive price.
Harry Whyte was great to deal with and was very patient my endless questions. Show details
Vortex is the best
Vortex is the best
 

Vortex has saved me!!!

We have had our Votex spa for several years now. We got it on Mothers Day a few years ago. My wife and I are older and have bad backs and sore muscles! We are in it daily and just love it. The folks at Spa World were the best!! It has allowed us both to stay active!!! Soo good. Show details
Dad
DadHunter Region, NSW4 posts
  Verified

Confidence inspiring so far

We were impressed by the professionalism and quality of Spa World's products. This is following on from a disastrous experience with another spa supplier. We have higher hopes this time. Show details
Value for Money
Sue
SueGreater Melbourne (Metropolitan), VIC
 

Pergola

Got to deal with Nick Whyte. He was awesome, very efficient & pleasant to deal with. He's a great asset to Spaworld. Recommend to anyone thinking of buying a pergola or spa. Show details
Tim
TimSydney, NSW
 

New spa which we love

We recently bought a vortex titanium spa through Spa World and we now have a great spa that we love. Spa World were very responsive during the COVID delays and accommodated our needs throughout the whole process. Show details
Jasmine
Jasmine
 
Customer Service
Ali
Ali2 posts
 

Harry in Fyshwick was fantastic. Helped me out big time!

I use my spa Twice a week. I Needed advice on maintenance and Harry for as super helpful to get me back on track for the rest of the season.
Ellie May
Ellie May
 

Great spa, great service

We recently bought a swim spa through Spa World and it has just been delivered. Whilst there were COVID delays, we were kept informed along the way. Highly recommend Spa World.
Cindy Vella
Cindy VellaSouth East Queensland, QLD5 posts
 

Thumbs up for Spa World - Underwood

At a time when spa's are in short demand - Michelle from the Underwood Store went beyond what she had to do to secure us a 3 person Fisher SPA! 4 months later (due to shortage beyond Spa Worlds control) we received our spa as promised! I had a hiccup with my payment - Michelle was there with me helping me through. Delivery was easy and everything was as promised! Would buy again! I just hassled her again this afternoon asking where I would find the Serial number for my warranty! Michelle was there again! Awesome after sales service x Show details
Value for Money
Cleaning & Maintenance
Product Quality
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shayanne
shayanne11 posts
 

if i could i would give them a 0

never go with this company they said they lost our paper work but it was a lie suppost to get our spa in jan but we are getting it in march not happy with this Show details
Nathan S.
Nathan S.South East Queensland, QLD
 

Terrible service

Don’t know about the spas because after numerous attempts still never got a call back. Most of the time couldn’t even speak to an operator. I guess when your dealing with the big companies service comes second to sales. I would hate to think how bad the service would be if I had a warranty breakdown or even a user question. Show details
Frustrated
Frustrated4 posts
 

If I could give ZERO stars I would - lack of service is attrocious

Bought a Jacuzzi spa less than 6 months ago. Lights were leaking and we advised this just after installation. Service technician just told us to keep water below lights.
We followed up and were advised the lights would be fixed. That was 5 months ago and we are still waiting. Now the SPA will not even turn on. We told we need new part and so have to wait for that.
The SPA technician that works for SPA WORLD is attrocious. He is rude, lazy and obstinate.
We would NEVER recommend anyone purchasing from SPA WORLD if they actually want to use their spa. Phone calls for help are not answered, messages left are not replied to and when they do contact you it is just to delay any help further. Show details
Madeline
Madeline
 

Buyer beware Spa World Seven Hills

My spa experience has turned into a total nightmare! Left a 10k deposit 7 months ago and still no spa to show for it! Has been the worst customer experience ever! Show details
Anna C.
Anna C.3 posts
 
Product Quality
Customer Service
Steve
SteveCentral Highlands and Goldfields, VIC2 posts
 

Terrible customer service!! Will never use them again!

I paid a deposit of nearly $10,000 for a swim spa roughly 6 weeks ago. On the invoice it stated that the deposit was fully refundable for any reason. I have since lost my job and have now been trying to get my money refunded for over a month. Every time I call Tom Whyte from Spa World Tullamarine all he has to say is “ I don’t know why it’s taking so long”. I’m am about to lodge this matter with consumer affairs.
Worst customer service I’ve ever experienced. I recommend you take you money elsewhere. Show details
Rod
RodSouth-Eastern Region, NSW4 posts
 

2nd purchase

1st spa was a Vortex Nitro, this was awesome, we then upgraded to a Vortex Aqualap swim spa, best investment for the Canberra area can use all year round.
We use ours 3-4 times per week, in the cold months we crank it up to 38 degrees just awesome.
Elaine in the Fyshwick office was great to deal with, great experience both times. Show details
Cleaning & Maintenance
Paul
PaulSydney45 posts
 

Are these reviews independent?

Am looking to buy and was considering the Nitro Avante Hydro...until i read endless promotion for Elaine...not the product.....it looks so dodgy and now i question if its all faked or pushed reviews to make one person look great. Fake like a $15 note. If i was ceo i would be worried. Looking at competitors now Show details
Evan
Evan
 

Overall quite happy

We purchased from Tullamarine and left the required deposit, the service was pretty good. We had a delivery date of 2 months, which got changed to 3 months. 3 weeks before delivery we got told we need to wait another 2 months and I kinda cracked the $hits. Miraculously they had a spa available and we had a delivery date of 1 week.
It got delivered today and it’s perfect.
Happy overall  Show details
Still Water
Still WaterWide Bay-Burnett, QLD2 posts
 

Don’t know now!

I am just about to purchase a spa but after reading all the reviews I am having second thoughts.
Lot of money to be disappointed!
Potential new owner 3-4 times per week  Show details
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Sadhu
SadhuSydney, NSW
 

bad back up service

The back up service was bad and the warranty was not honoured even after many attempts to contact the company
My spa stopped working and they would not help me at all Show details
Cleaning & Maintenance
Heather Malouf
Heather Malouf
 

Great customer service

We use our spa a few days a week in summer, less in winter. It is the easiest spa to maintain, literally no maintenance. We dealt with Elaine in Spa World who was amazing. Provided great customer service and we love our spa. Show details
waynoshaw
waynoshawGreater Melbourne (Inner), VIC4 posts
  Verified
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Pissed Off
Pissed OffSydney, NSW
 
Nunya
NunyaAustralian Capital Territory3 posts
  Verified
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Josh
JoshGreater Melbourne (Inner), VIC2 posts
  Verified
Helen
HelenCanberra 2600, ACT
 

Elaine from Spa World Canberra is awesome

Purchased a spa from Elaine at Spa World Fyshwick. Elaine's knowledge and customer service was exceptional and allowed us to quickly determine which spa was right for us. The delivery team were awesome.
Helen and Paul
Dale H.
Dale H.Richardson 2905, ACT
 

Spa world Canberra-Aqualounge pro plus swimspa


Elaine from spa world Canberra was fantastic. Walked in the showroom to purchase a spa and walked out with a down deposit on a vortex aqualounge pro+, with no regrets. Arrived last week with nothing being to hard to rectify, Elaine went out of her way to ensure we were satisfied with everything. I can not recommend spa world and especially Elaine and the communication team from HQ enough. I have been in the spa daily as it simple to use and maintain. Show details
Ruchi
Ruchi
 

Best buying experience ever

Elaine from Spa World Canberra, is perhaps the best sales person we have have come across- she just brilliant. Her product knowledge, interpersonal skills and response time are exemplary. Aspiring sales persons could learn a lot from her work ethics. Many thanks Show details
Cleaning & Maintenance
Natalie
Natalie
 

Love our new family spa!

Elaine from Fyshwick was friendly and knowledgeable about spas and was able to get us the spa we wanted at a good price much earlier than we expected. Communication between purchase and delivery was great. We’re very happy with our spa! It’s a great size for our family and our kids love it.  Show details
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LeonieFC
LeonieFCCanberra Central 2601, ACT5 posts
 

Love our new spa!!

Elaine from SpaWorld in Fyshwick A.C.T provided excellent, professional service and was very patient with holding our order for some time while we sorted out our renovations.
The after sales care has been excellent. We are so happy with our spa and there is a wealth of videos and information on their website in regards to pre delivery, delivery, setting up and getting the most out of your new spa.
Thanks Elaine for being so friendly and helpful.
Leanne and Dave, Macarthur A.C.T Show details
Ange M
Ange MSouth-Eastern Region, NSW2 posts
  Verified

Spa World - Fyshwick Store

Our experience with Elaine from the Fyshwick store has been amazing. Her knowledge of the spas and her ability to understand what we needed, including extras that were critical was so very helpful.
She also provided recommendations for support trades such as a concreter and crane operators. Both trades then provided us with further discounts as referrals from Elaine and their work is amazing.

Our spa delivery has been delayed due to COVID transit issues, but the Spa World team has continued to keep in contact with us and been with us each step of the way.

I can recommend Elaine and Spa World for service, price and ongoing support! Show details

Treena
TreenaSouth East Queensland, QLD2 posts
 
Spa World
Spa World   DM   
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Andrew H.
Andrew H.Canberra 2600, ACT
  Fair Incentive

Arcadia Dream Spa

Thanks Elaine for the great service and advice. We’re thrilled with our Arcadia Dream Spa, which the whole family is loving. Your detailed knowledge of the range, meant we got the spa best suited to us. Andy and Sharon Show details
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