Great service and an awesome product....
We've had the Vortex Mercury spa for a month now and we absolutely love it. Everything Elaine (Spa World, Fyshwick) told us about the Spa was factual and helpful. She was a pleasure to deal with and dispelled all of our reservations. We find the spa refreshing in the hotter weather especially after Elaine advised us how to reduce the heat, and we just love the therapeutic massages and the light show after dark! It's easy to maintain, practically cleans itself and is economical to use with our solar panels.
Quality service of spa world Fyshwick
We purchased our spa from Fyshwick as our sales person was Elaine. She was very help easy to talk to you were we could understand her. She gave us a good vibe when talking to her from the start . Found us a really good price. I would recommend her to anyone wanting a spa .
Love our Spa from Elaine at Fsyhwick
We purchased our spa from Spa World in Fyshwick. Elaine was very helpful and patiently answered all our questions. We have had a few problems which Elaine has promptly dealt with and maintenance people were quickly on hand to repair. We love our spa - thank you so much.
- Verified customer
Excellent service and support
Craig was excellent from first contact to after sales support. He was incredibly helpful on the phone and email taking the time to answer in full all of my questions and making recommendations on which model would suit me best. I also spoke with him about spa maintenance/cleaning and he was able to tailor the schedule to my needs. The clips for the spa lid were a different size and Craig immediately sent out new ones for me. I would definitely recommend the Seven Hills store, thank you! Despite the potential to win a small gift this is my honest opinion.
Fantastic Experience with Elaine at Spa World Fyshwick
I recently bought my spa from Elaine at Spa World, Fyshwick. From the onset, I was impressed with her technical knowledge and her friendly, customer orientated nature. She made the whole experience and process seamless and enabled an extremely positive experience.
Elaine was great to deal with and responded to any queries immediately with the relevant information.
I am loving the spa and I recommend Elaine and Spa World without hesitation. If you are considering a spa, she should definitely be your first (and only) phone call/ visit.
Be very careful
I have had problems with my Vortex Extreme Swim Spa, since I purchased it from Spa World located at Kingswood, SA in October 2018. I have made many attempts with the retailer and the company to have my problems resolved, without success. I will focus on three of those problems here. The Swim Spa cost me $34,500 and there were additional costs: delivery to SA, which was required to pay for, delivery to my house, electrical supply from the house to the swim spa, cement base, and an automatic cover lifter, totaling almost $45,000.
When I discu...ssed purchasing the spa with retailer all the issues I raised were dismissed with assertions that everything was easy. This is absolutely not the case. One of the first problems I experienced with the swim spa was the weight of the cover. The swim spa was installed above ground and, as I bought the deeper model, it is 1800 above ground, including the cement base. At the time I purchased this there was no mention by the retailer of the weight of the cover, which is large and heavy. I have not had a spa or pool before and so did not think to ask about the cover weight. The cover comprises six panels 2.5 m long by 1 m wide and each of them weighs several kilograms (7 kgs each I think) . I am 65 years old and weigh less than 45 kg. There was no discussion about how I would be able to move the covers on and off this aboveground swim spa. When the swim spa was installed the problem was immediately obvious to me. When I addressed the issue with the retailer, and asked him how he thought I was going to take the cover off and on his response was oh. It beggars belief that someone has been in the industry for so long had not thought to mention the weight of the covers to me. After much to-ing and fro-ing with the retailer over several months he installed levers to lift two panels at each end. This was supposed to solve the problem. Unfortunately it did not, as I was left with two central panels which I was still unable to move easily enough to make it manageable. After much discussion and thought, having been told that there was nothing more the company could do, I paid someone to design and install an automatic lifter at a cost of well over $2,000. I had to spend time myself, as did the person who designed the automatic cover lifter, to come up with a solution which, I might add, is not perfect, but for the present it means I can get the cover up and down. It was a full six months before I managed to find this solution which meant that I was unable to use the spa for the first six months. The company has a 60 day money back guarantee if the customer is not completely satisfied. Towards the end of the 60 days I asked for an extension to the warranty and was given an additional 30 days. I should have asked for more time, as I still hadnt been able to use the swim spa often enough to assess it, but didnt as I just hoped that in the end all would be OK. Since the installation of the swim spa I have had problems with adjusting the jets. I have tried on many occasions to adjust them myself satisfactorily. When I asked about adjusting the jets before purchase, I was told that it is easy not for me, as I quickly discovered. There are a couple of problems with adjusting the jets: firstly, I do not have the wrist strength to adjust the jets manually after discussing this with the retailer I was given a piece of piping to insert into the jets to do it. However, this is not satisfactory as it does not allow me to make the fine adjustment that is needed. Second, it is difficult to work out how to adjust the jets to achieve the desired change in direction. I have found that if the jets are even slightly out of alignment, a comfortable swim is just not possible.
Spaworld & Elaine
Vortex Spas from Spaworld are one of the best purchases we have done in quite some time. Our Spa (Nitro) has been a total hit with our 3 year old boy as well. The hydro therapy component of the spa has been great. After a hard day at work/gym/playing sport, spending time there feels absolutely amazing. Very easy to fall asleep in it. The amount of customisable features available in the Vortex spa can end up making a very unique experience for you. Highly recommend Vortex spa for any family of any size.
It was also great working with Elaine. Sh...e took the time to understand our needs and suggested the spa that would be perfect for our requirement and our entertaining capacity. She has been very helpful even after the sale, helping us make sure we are using the right amount of chemicals, as Australian conditions are different than other countries, and the chemical requirements can get a bit confusing. My parents also ended up getting a spa from Elaine. They ended up getting a Swim Spa, and we have had great family moments. Having a swim spa is great for my parents as well as it allows them to keep fit in their 60's. Great buy. We now have more friends interested in these, and have taken them to Elaine as well. Thanks again Elaine for being so great and looking after your customers.
Great customer service
Great experience all the way from walking into Spa World Gregory Hills NSW to choose my spa from Lillian, who offered excellent advice and made the sales process easy, through to delivery from Rachel, where the spa was delivered as expected.
I would recommend buying a Spa from Spa World and particularly dealing with Lillian.
Went to Spa World at Fyshwick, Canberra to get information to help me choose an outdoor spa. The showroom was roomy and well presented and all the spas one could try (dry!) for size were very clean. The state of cleanliness contrasted with two competitors whose display spas were very dusty and dirty. Elaine was very knowledgable about the range of spas and accessories and over a few visits and numerous emails helped me make a decision on an available spa to meet my needs. Now I look forward to being able to do a review on the product once installed.
Excellent product and sale service
Elaine gave us excellent sale service with her knowledge of the product that she was selling. She also provided us with great follow up service checking to see if we were enjoying the spa and if we had any concerns. She is only to willing to help which is great. Great product but outstanding customer service
Excellent product and customer service
Elaine has an excellent and professional knowledge of spa's. We started at spa world in Canberra, then researched and inspected many other spas and manufacturers. Came back to where we started and purchased a vortex cerium that we are delighted with. It is so powerful I think it needs a seat belt to hold you down.
We carefully ordered a spa which would suit our purposes. It took a month to get here, and they insist on payment before it's delivered. We were clearly told that there would be no problem in tipping it on its side to fit through a gate way. When it finally arrived, delivery staff clearly said it was impossible. Now we need a crane, have no spa, and no steps we were promised either :(. Go elsewhere
Swim spa 4m
We bought our spa 2 years ago thru Elaine, we shopped around but found Spaworld the best value and most professional - Elaine was wonderful, she guided us through the process and was so helpful all the way through including a tricky hoist over the house! I would highly recommend Elaine and Spaworld for your next spa purchase
Jenny - Belrose
Questions & Answers
Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.
We have a mercury spa how do we turn it off after each use
Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.
Spa W.Spa World
Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.
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