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Spa World

Spa World (page 4 of 14)

4.8 from 265 reviews

Reviews

4.8

265 reviews
5
(237)
4
(13)
3
(3)
2
(5)
1
(7)
  • Value for Money
    4.6 (84)
  • Cleaning & Maintenance
    4.6 (70)
  • Product Quality
    4.8 (83)
  • Return Claim MadeYes (0) · No (87)
  • Warranty Claim MadeYes (3) · No (83)
  • Purchase Type
  • Customer Service
    4.7 (79)
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Kathryn

KathrynCentral West, NSW

Lesson - dont pay unless you know the spa is in the warehouse

published

After paying $30k for a swim spa and being told that delivery is scheduled for 28th Oct and then being told they made a mistake and that the swim spa is due in the warehouse on 28th to now be told that swim spa is due in warehouse next week but they cant be certain. Cant say I feel excited anymore, just let down :(

Peita

PeitaSouth-Eastern Region, NSW

  • 3 reviews
  • Verified customer

You must go see Elaine from Fyshwick Spa World if you are wanting to buy a spa

published
1 comment
Spa World
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Carol

CarolSydney Surrounds, NSW

Very helpful

published

I found Elaine very helpful both during and after our purchase. Have not filled the spa yet so will write more when we get to use it. Great price, so hope to make the most of it soon.

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Absolutely thrilled with the spa and service!

published

Absolutely thrilled with the service!
We bought our swim spa from Spa world Canberra and Elaine was brilliant in helping us choose the right spa. Her professional advice was very helpful and she put us through to the right technical support after we had issues starting the spa post installation. The whole family is loving the spa. A big thanks to Elaine and the spa world team.
Sarmistha

1 comment
Spa World
Spa W.Spa World

Hi Sarmistha
Thank to for your lovely feedback! We are glad you are getting in some family time and hop you continue to enjoy your spa for many more years to come! Regards, The Team at SpaWorld

Ann

AnnCanberra 2600, ACT

Thrilled with my spa. Ann ACT

published

I just love my Gemini spa, it is perfect, an oasis, adds a luxurious finish to my balcony. Elaine knew just what I wanted, and within minutes I was placing an order. She is very helpful answering all questions. Thanks Elaine for your help

1 comment
Spa World
Spa W.Spa World
Sarah

SarahCanberra Central 2601, ACT

  • 2 reviews

We love it

published

Couldn't have picked this spa without Elaine!! She new exactly what our budget was and what we wanted and Bam!! Magic happens at our place when is parents get to relax in the spa and kids are asleep or the kids have a ball in it on the weekends!!

Leanne F

Leanne FCanberra 2600, ACT

  • 2 reviews

Love our spa!

published

We purchased a spa from Elaine in Fyshwick ACT ..... Elaine was wonderful and so knowledgeable ... what Elaine doesnt know about spas isnt worth knowing! but it didnt end there, Elaine was more than helpful with all the questions we had after the spa was delivered

1 comment
Spa World
Spa W.Spa World
Anne

AnneHunter Region, NSW

  • Verified customer

Charlie Xuereb Newcastle

published

Charlie from Warners Bay SpaWorld was so fantastic. Not only did he wait until our backyard was ready for our spa delivery he honoured the price from our initial enquiry with him. I found him so approachable and contactable throughout the whole sale, delivery and after sale. His knowledge, his manner, and obvious love of the product made it easy to purchase from him, again, after our first spa purchase 20 years ago. We love having our new and updated spa, cant fault any of the experience.

1 comment
Spa World
Spa W.Spa World
Katrina Newitt

Katrina NewittMacArthur 2904, ACT

Excellent Customer Service From Elaine ACT

published
1 comment
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Emmanual

EmmanualPearce 2607, ACT

Great service and spa

published

Very happy with all aspects of our recent swim/spa purchase. Elaine has been so knowledgeable, patient and helpful.Good service, very helpful with problems offering friendly advise. We are enjoying our new spa and use it almost every weekend despite the cold Canberra weather. We love our swim spa and its hard hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa I would highly recommend spa world in particular Elaine.

1 comment
Spa World
Spa W.Spa World

Hi Emmanual
Thanks a lot for sharing your feedback! So glad it was 5 star with Elaine in our Fyshwick store! We cannot wait to assist all your friends and families with lovely spas too! Regards, The Team at Spa World

Jae

JaeSouth East Queensland, QLD

Vortex Swim Spa

published

A little oasis in our own backyard

published

Thank you to Elaine and the Spa World team for ensuring we could create our own little oasis. Greatly appreciate the helpful advice as well as the pre and post sales support. The swim/spa has only been set up for a few weeks but we are already making good use of it and it has been easy to maintain.

1 comment
Spa World
Spa W.Spa World

Hi Sam
Thanks for the feedback on your recent experience with SpaWorld and in particular with Elaine! We are so glad to hear that you are braving the chilly weather and still enjoying your wonderful new spa! Regards, The Team at SpaWorld

Love our swim spa. Thank you Elaine

published

We recently purchased a vortex swim spa from Elaine in Fyshwick. Elaine went above and beyond to make sure everything went smoothly. The delivery guys and the crane company were very professional.
We love our swim spa. It’s hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa
I would highly recommend spa world in particular Elaine.

1 comment
Spa World
Spa W.Spa World

Hi Rich,
Thank you for the fantastic review and the recommendation! We will be sure to pass on your 5 star feedback to Elaine and hope you enjoy your spa for many years to come!
Regards, The Team at Spa World

Robyn

RobynSydney, NSW

2 person Gemini Spa from Spa World is a GEM (no pun intended)!

published

We saw the 2-person Gemini spa at the Royal Easter Show in Sydney. We didn't even know such a thing existed. We love it, especially as we live in a unit and space is limited. We use it every day. Our Sales guy, Craig Fairbairn, was very knowledgable and helpful throughout our buying and installation experience. Had a great Spa World experience!

Karen

KarenCanberra 2600, ACT

Elaine is a superstar

published

Elaine was so helpful right from the beginning. She had extensive product knowledge and made my purchase decision really easy. She followed up with me after delivery and installation, and even helped out a friend with their new spa purchase. 5 stars all the way.

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Charlene

CharlenePerth, WA

Elaine

published

The service I received from Elaine was top of the rage, she’s helpful and honest. I wish there were few people like Elaine in this world, life would be a lot better and the would be no trust issue.

1 comment
Spa World
Spa W.Spa World

Fyshwick Spa World

published

We purchased a Palladium spa from Elaine at Fyshwick Spa World. We love the spa and have had the best possible service from Elaine. Whenever we had questions she was absolutely excellent. Nothing has been to much trouble. I recommend anyone looking at purchasing a spa to get in contact with Elaine and spa world. Thank you so much we are so grateful for everything you have done :)

Col

ColAustralian Capital Territory

Best customer service

published

We organised our spa through Elaine at fyshwick. We had lots of questions and wanted to make the right decision and instead of being pushed into one Elaine simply answered all of them! It had been a great experience!

Service focus

published

Good swimspa product which worked flawlessly. Great after sales service from Elaine. Replacement panel sent out immediately when damaged during delivery. Chemical start up package included. Difficult site installation overcome.

1 comment
Spa World
Spa W.Spa World
Jonno

JonnoIllawarra, NSW

  • 2 reviews
  • 2 likes

A great swim spa sold and supported by a top lady.

published

Elaine from Fyshwick Spa World was absolutely excellent --- from first contact, through discussions and completion of the purchase. She acted with total integrity, knowledge and helpfulness. Her advice was right and we felt we could rely on her advice for the best choice. Nothing was a trouble and her enthusiasm added to the experience.
Our Swim spa has proven to be excellent and we have been supported throughout the process and for the succeeding months in first class manner.

We are very grateful to Elaine and unhesitatingly recommend her and the Vortex product.

1 comment
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Page 4 of 14
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Questions & Answers

Don

Donasked

Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
Don

No answers
Cordelia

Cordeliaasked

What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.

2 answers
Fired Up
Fired Up

The number listed in their website

Spa World
Spa W.Spa World

Hi Cordelia,
Please contact our customer support hub on 1300-895-902. Kind Regards,

Jeannie N.

Jeannie N.asked

We have a mercury spa how do we turn it off after each use

2 answers
Charlene
Charlene

Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.

Spa World
Spa W.Spa World

Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.

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