Lesson - dont pay unless you know the spa is in the warehouse
After paying $30k for a swim spa and being told that delivery is scheduled for 28th Oct and then being told they made a mistake and that the swim spa is due in the warehouse on 28th to now be told that swim spa is due in warehouse next week but they cant be certain. Cant say I feel excited anymore, just let down :(
- Verified customer
You must go see Elaine from Fyshwick Spa World if you are wanting to buy a spa
Elaine was fantastic. I had been looking for a swim spa for some time now. I went to them all in Narellan and Fyshwick/Canberra leaving Spa World Fyshwich to the end. I wish I had went there first. I couldn't decide between a sectioned swim spa or an all in one swim spa. Elaine asked me a few questions and from my answers, I finally knew which swim spa suited me. No other spa company offered any suggestions or advice on what would suit me better. The customer service by Elaine is outstanding and can not be faulted in anyway. Her knowledge on sp...a's and being able to compare them to others is very helpful. Prior to installation, myself, my electrician and concreter phoned Elaine for confirmation on what was to occur and she couldn't have been more helpful. The follow on service after the sale is definitely there until you don't want it anymore. Thank you Elaine.
Absolutely thrilled with the spa and service!
Absolutely thrilled with the service!
We bought our swim spa from Spa world Canberra and Elaine was brilliant in helping us choose the right spa. Her professional advice was very helpful and she put us through to the right technical support after we had issues starting the spa post installation. The whole family is loving the spa. A big thanks to Elaine and the spa world team.
- Verified customer
Charlie Xuereb Newcastle
Charlie from Warners Bay SpaWorld was so fantastic. Not only did he wait until our backyard was ready for our spa delivery he honoured the price from our initial enquiry with him. I found him so approachable and contactable throughout the whole sale, delivery and after sale. His knowledge, his manner, and obvious love of the product made it easy to purchase from him, again, after our first spa purchase 20 years ago. We love having our new and updated spa, cant fault any of the experience.
Excellent Customer Service From Elaine ACT
We purchased the Vortex Xenon Avante spa from Elaine at the Fyshwick store in ACT. Elaine's passion, knowledge and expertise of the Vortex range of spas is phenominal. By asking the right questions, Elaine was able to guide and help me make the correct choice for my family and I couldnt be happier! Her friendly and helpful service is so refreshing to experience, you definately don't feel like a number as she goes to lengths to please her customers.
We have been enjoying our spa now for almost 2 weeks and absolutely love it. The delivery guys we...
Great service and spa
Very happy with all aspects of our recent swim/spa purchase. Elaine has been so knowledgeable, patient and helpful.Good service, very helpful with problems offering friendly advise. We are enjoying our new spa and use it almost every weekend despite the cold Canberra weather. We love our swim spa and its hard hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa I would highly recommend spa world in particular Elaine.
Vortex Swim Spa
We brought our swim spa from Michelle- she was amazing, very helpful, knowledgeable and accomodating to our situation with our backyard issues, the crane people were fantastic, couldn't fault anything and they explained everything they were going to be doing to me and took meticulous details to our difficult driveway so they don't damaged anything, however this is as far as it goes in term of great service. De Wet was meant to do a handover however on the time of delivery he couldn't as we weren't ready, however when we were we called him and ...asked for assistance, not only was he rude to talk to, he bluntly told us to watch and read the manual. Not easy to set up a swim spa when we have never seen or dealt with one or are we technicians, when we called back again we got the same rudeness and he refused to come out to assist. We ended up calling another pool/spa company for help and OMG was he FANTASTIC!! he was so patient with us, went through the filter system, even talked us through setting up the spa. For a $35,000 swim spa, we would think we would get better post delivery handover/assistance. Shame on you spa world.
A little oasis in our own backyard
Thank you to Elaine and the Spa World team for ensuring we could create our own little oasis. Greatly appreciate the helpful advice as well as the pre and post sales support. The swim/spa has only been set up for a few weeks but we are already making good use of it and it has been easy to maintain.
Love our swim spa. Thank you Elaine
We recently purchased a vortex swim spa from Elaine in Fyshwick. Elaine went above and beyond to make sure everything went smoothly. The delivery guys and the crane company were very professional.
We love our swim spa. It’s hard to keep the kids out even in the cold Canberra weather. If you’re considering a swim spa
I would highly recommend spa world in particular Elaine.
2 person Gemini Spa from Spa World is a GEM (no pun intended)!
We saw the 2-person Gemini spa at the Royal Easter Show in Sydney. We didn't even know such a thing existed. We love it, especially as we live in a unit and space is limited. We use it every day. Our Sales guy, Craig Fairbairn, was very knowledgable and helpful throughout our buying and installation experience. Had a great Spa World experience!
Fyshwick Spa World
We purchased a Palladium spa from Elaine at Fyshwick Spa World. We love the spa and have had the best possible service from Elaine. Whenever we had questions she was absolutely excellent. Nothing has been to much trouble. I recommend anyone looking at purchasing a spa to get in contact with Elaine and spa world. Thank you so much we are so grateful for everything you have done :)
A great swim spa sold and supported by a top lady.
Elaine from Fyshwick Spa World was absolutely excellent --- from first contact, through discussions and completion of the purchase. She acted with total integrity, knowledge and helpfulness. Her advice was right and we felt we could rely on her advice for the best choice. Nothing was a trouble and her enthusiasm added to the experience.
Our Swim spa has proven to be excellent and we have been supported throughout the process and for the succeeding months in first class manner.
We are very grateful to Elaine and unhesitatingly recommend her and the Vortex product.
Questions & Answers
Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.
We have a mercury spa how do we turn it off after each use
Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.
Spa W.Spa World
Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.
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