1 photo
Spaceship

Spaceship

4.5 from 106 reviews · View Statistics
See the Best Retail Superannuation Funds in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Spaceship? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Transparency
    3.0 (4)
  • Customer Service
    1.5 (4)
  • Rates and Fees
    2.8 (5)
Previous
Next
Sam
SamGreater Melbourne (Metropolitan), VIC

New fee structure is bad they are getting greedy and lowered the refer a friend from $10 to $5 not good.

published

I have been with them for 6 months was good until they added the monthly fees. fees will be $2.50 per month for everyone over $100; which, while you’d still break even on paper with over 25% year-on-year returns (even through the worst of the covid-19 pandemic), has caused a lot of smaller investors to knee-jerk and abandon ship, devaluing everyone else’s stock options.

Transparency
2/5
Customer Service
1/5
Adam C.
Adam C.South East Queensland, QLD
  • Verified

It was awesome for the first two days

published

I’ve been with Spaceship for all of about two weeks. In that time I’ve lost 5% of my original investment, and it keeps slipping, largely due to the new fee structure.

As of 1st November, gone are the 0.1% over $5k days - fees will be $2.50 per month for everyone over $100; which, while you’d still break even on paper with over 25% year-on-year returns (even through the worst of the covid-19 pandemic), has caused a lot of smaller investors to knee-jerk and abandon ship, devaluing everyone else’s stock options.

It’s a beautiful app, and I personally love using the automated periodic transfer in feature as an alternative to a bank interest-based savings account. I hope it continues to do well, but we’ll see.

Transparency
4/5
Rates and Fees
4/5
Incentivised Review No
Jez27
Jez27MELBOURNE
  • 4 reviews
  • 4 likes

Find performance great - service not so much.

published

Find performance is great. Unresponsive on all forms of communication - chat, phone even social media is slow. Like a 3 man operation. Good luck getting onto them. Send an email and just hope for the bests

Transparency
4/5
Customer Service
1/5
jejesz c.
jejesz c.Greater Melbourne (Metropolitan), VIC
  • 5 reviews

Inconvenience for tax

published

They never give you receipt for every investment you made. Tax report every quarter. This year, the tax report of this year will be sent around 27 July. But we need to submit all before august.
It’s better if you can give us tax report whenever we need it !

Customer Service
2/5
Insurance Options
2/5
Retail Superannuation Funds

Find out how Spaceship compares to other Retail Superannuation Funds

Know better, choose better.

Compare all
Hayden
Hayden
  • 3 reviews
  • 2 likes
  • Verified

Bad investment

published

Spaceship have been performing awful, I've been using them for a bit over a month and all they have done is lose money and I'm not talking a little, I'm about 1.4k down now.
A little known fact as well is that there is a 5 day delay in withdrawing money and you get the amount of money which is the lowest out of those 5 days.
Be careful, best not to use this platform at all.

Transparency
2/5
Customer Service
2/5

Questions & Answers

Anna
Annaasked

I have signed up on line. However I need to speak to someone.
I called, waited in the phone 5-10 mins, and in the end got a message ‘leave a message .... we will call back’. It has been 3 days, noone called yet....
What is the best way to get someone to talk to?

1 answer
Calen hadfield
Calen hadfield

I faced same issue only way to get in touch is by live chat in app they never seem to awnser phone to get there go to your app then hit account then scroll all the way to the bottom click on help then message us click send us a message click i have a question about spaceship voyager then type in operator then ask your question and wait for the reply may be a few hrs layer but they will reply between 8:30am-5:30pm

Dawn
Dawnasked

I’m still unsure which portfolio to choose. Any feedback/input will be much appreciated. Thanks.

1 answer
MrHonest
MrHonest

Universe is the best portfolio for returns. If you care about nature then you could choose earth.

Dawn
Dawnasked

I’m still unsure which portfolio to choose. Any feedback/input will be much appreciated. Thanks.

1 answer
Zoe
Zoe

I would use a small amount and start in Voyager, slightly more of a risk, no harm if you invest small amounts. So far I am seeing great results, my code is for $10. Brilliant :)

See all Spaceship questions

Get an answer from our members

Other Retail Superannuation Funds

Previous
Next
See all Retail Superannuation Funds

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.