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Spaceship

Spaceship

4.6 from 103 reviews · View Statistics
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Reviews

  • Transparency
    3.0 (5)
  • Customer Service
    3.0 (6)
  • Rates and Fees
    2.3 (6)
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SDM
SDMSydney, NSW
  • 2 reviews
  • Verified

Not good for smaller investments anymore

published

Newly introduced fees not suitable for smaller investments. In the few weeks I've been with them my balance has been going in one direction, down hill. Like others have said, they have baited people in with no fees and then with short notice introduced a monthly fee.

Rates and Fees
2/5
Incentivised Review No
Dave a
Dave a
  • 19 reviews
  • 14 likes
  • Verified

Lure you in for free and then fees fees fees!

published

The new fee structure is not good value at allm better off investing in index funds or other low fee options! They've lured all these customers just to turn around and Rio them off now!

Customer Service
1/5
Insurance Options
1/5
aoe j.
aoe j.Sydney, NSW
  • 2 reviews

The new fee structure is terrible for smaller portfolios

published

The new fee structure negates average annual returns on smaller portfolios like mine, if you do not have a balance of over 2000 there is almost no point in using this app in my opinion. I will be moving my funds to vanguard immediately, they provide a much more reasonable fee structure. I feel sorry for all the users of spaceship who will not read the single email sent regarding the new change and won't realise their interest is about to be eaten with these new fees.

Rates and Fees
1/5
Incentivised Review No

High fees

published

The fees for Spaceship Super are the highest in the industry. And their service is not the best. Giving money to Spaceship is easy, removing money is a nightmare. I left.

Transparency
1/5
Customer Service
2/5
Retail Superannuation Funds

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Khal
KhalMelbourne
  • 7 reviews
  • 17 likes

By far the worst thing I have seen.

published

I think they pay people to post positive reviews, when the reality there is nothing positive about this dodgy business that calls itself Spaceship. I think they should call it a grenade as it all explodes in your face.

The app never works properly you can't even reset your password as it takes as much effort as climbing mount Everest, at least with Everest, you may finally get there.
Service is non existent, to top ot all off, they don't let you close your account as when you reqiest closure, they try to tell you that there is nothing on yiu account. How could thousands of Dollars disappear. They are scammers and they will be reported to AFCA amd ASIC.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
pdjhh
pdjhh
  • 9 reviews
  • 4 likes

Couldn't give them money!

published

The financial products look really good and I was very keen to get involved so signed up. The trouble is the website. It's as if nobody ever tested it. Multiple things just don't work! The payment system is also a disaster. I tried to make direct payments and setup monthly debits and none of them worked. The trouble is it doesn't tell you it hasn't worked because it is still in the dark ages and nothing happens for 3 or 4 days. I can pay money into my exchange account in seconds so why not this? Can't believe this was setup by a tech company because it's the tech that is lacking. Big fail on the website sorry.

Transparency
4/5
Customer Service
4/5

love spaceship it's great!

published

As a first time and a beginner I started investing through spaceship i got Introduced by a friend of a friend I wanted to make some extra money on the side and since signing up I've enjoying using it and im very and happy and overwhelmed

Referal Code - [Code Removed]

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The reviewer stated that an incentive was offered for this review

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Katie. M
Katie. MSydney, NSW
  • Verified

Good

published

This is a great app but make sure that you use a verified code when you sign up for a $10 bonus. The one above has been verified as working and is the one I used. Would be so super great if others could also get the extra money from investing that I have!

I've bought so many new clothes and cool things it's been awesome. Katie <3

Transparency
4/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

KHolder
KHolderMetropolitan Adelaide, SA

Easy ETF Investing App

published

Easy to use interface and way to check stock graphs.
Using it for 6+ months. Only had negative occasionally when starting with small investmets, they never lasted long but that's stocks. Last 4 months has been all positive ranging from 8-15% profit.

Transparency
5/5
Customer Service
5/5
Retail Superannuation Funds

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Highly recommended! Enter Referral code and get $5 free!

published

Highly recommend if you’re interested in investing through a managed portfolio!

Incentivised Review No

Questions & Answers

Anna
Annaasked

I have signed up on line. However I need to speak to someone.
I called, waited in the phone 5-10 mins, and in the end got a message ‘leave a message .... we will call back’. It has been 3 days, noone called yet....
What is the best way to get someone to talk to?

1 answer
Calen hadfield
Calen hadfield

I faced same issue only way to get in touch is by live chat in app they never seem to awnser phone to get there go to your app then hit account then scroll all the way to the bottom click on help then message us click send us a message click i have a question about spaceship voyager then type in operator then ask your question and wait for the reply may be a few hrs layer but they will reply between 8:30am-5:30pm

Dawn
Dawnasked

I’m still unsure which portfolio to choose. Any feedback/input will be much appreciated. Thanks.

1 answer
MrHonest
MrHonest

Universe is the best portfolio for returns. If you care about nature then you could choose earth.

Dawn
Dawnasked

I’m still unsure which portfolio to choose. Any feedback/input will be much appreciated. Thanks.

1 answer
Zoe
Zoe

I would use a small amount and start in Voyager, slightly more of a risk, no harm if you invest small amounts. So far I am seeing great results, my code is for $10. Brilliant :)

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