Reviewer Photos & Videos
BEST customer service & Support Aussie business
Broken bands and dents all fixed in a speedy manner under warranty, fantastic customer support team beyond my expectation. Thank you Sam, you just give this watch a second life!
I really appreciate your consideration to your customer and the profession to your work.
Your company must be very proud to have great staffs like you and Joshua ( he answered my phone call with a great attitude and helping manner), I highly recommend Spacetalk watch, and the customer support team definitely is the bonus! I
Excellent device, even better customer service
Decided to go with Spacetalk instead of some of the cheaper options out there and it was well worth it. Our kid is 9 and likes to jump bmx bikes, and fall too.. The watch has survived many knocks and scrapes and is still in awesome shape. When we have had to contact customer support for a new strap, they were awesome in both communication and resolution of our issue. The mobile app is brilliant and is an absolute lifesaver for us. It basically means we can confidently let our kid go to the park at age 9 and rely on the watch to keep us connected. Highly recommended.
Customer service is impeccable with products to match!! AAA+++
I'd like to start this with a greatful thank you to the team at Spacetalk. I can not speak highly enough of the support given by their customer service team after contacting them regarding a damaged band along with other things. The issue was 100% our boys fault too! After sending it to them in SA express, I had a the watch back within 4 days in Vic & TOTALLY COVERED BY WARRANTY!! Amazing guys
As we live with split families, our boys watches are an absolute god send to the family Allowing all family members to contact the boys or the other...
Hardware failure despite careful use
We purchased our daughter's spacetalk watch in Jan 19 and were huge fans. We loved the software features and our daughter found it very easy to use. We recommended it to many people that we knew and to strangers in Facebook groups. We know of at least 7 purchases made based on our recommendation which I am now feeling uncomfortable about in case they experience the same issues as we now have.
The hardware just isn't good enough, the cheap plastic casing surrounding the phone really lets it down. The watch disintegrated when the plastic broke a...nd the watch band gave way. This in inspite of very careful use. Our daughter was gutted. Reading reviews we see we are not the only ones to experience such issues. Spacetalk can fix it (for a fee) but I believe these design failures mean the watch does not meet the expected effective life time frame and it should have been replaced for free (the screen is in near perfect condition showing the watch has been well cared for as shown in attached photo). I expected at least 3 years use for the price. I am very reluctant to pay almost $100 for repair (which they were willing to discount to around $75) when I have no confidence that it won't happen again and I believe is a design defect. I think the watch would function better with a more classic watch and band connection rather than a plastic casing. I am now researching other smart watches for our daughter. At $350, (we paid $300 on special) plus ongoing monthly app fees these watches are not cheap and the quality and durability should be much better.
Great watch but poor quality plastic.
We bought a Spacetalk in January 2019, by August it was chipped and cracked. The housing was replaced For free by All My Tribe and about two weeks later it was chipped again. We taped it up and carried on but by March 2020 it was badly chipped and the strap was almost split in two. This time both the housing and the strap were replaced for free by the retailer. It is now August 2020, a small chip had appeared a few weeks ago so this time I patched it up with putty, however now the housing is now so badly cracked, the strap has broken away from ...it. I am tossing up between replacement or buying a totally different watch. It is used by a young adult with an intellectual disability who sometimes wanders off. It was bought because of the GPS feature which has been very useful as have the ability to phone and text. The reward stars were also a favourite. If the watch housing was more durable I wouldn’t hesitate to recommend it but sadly the quality of materials used doesn’t match the usefulness of the app.
Love the idea but the watch needs improving
I love all the functions of this watch, the peace of mind it gives is excellent. My big issue is that at 12 months I had to send it away to be repaired (not covered under warranty) due to cracks in the case, band and the charging pins not working correctly. It’s been a few months and now there’s already cracks in the case again. My 10yo daughter is as careful with it as children are but I’m still disappointed. I don’t think we’ll be repairing it again and will look to replace with something else.
Great watch & great customer service!
I ordered this watch for my son's 9th birthday and it has been the best pressie ever! Not only does it give me piece of mind but he loves the fact he can call or message when ever he needs or wants. I didn't feel he was ready for a phone but still needed him to be able to contact me so this was the perfect solution.
He did have a skateboard accident and smashed the screen, the customer service team were excellent, replied to my email straight away about getting it repaired and as soon as they received it called me about what they needed to fix an what was optional, and the next day I have an email saying its completed and being shipped back to me.
Great watch & great customer service!
Perfect for intended use even for a tween.
Our boy had his watch since he was 10, we didn’t want him to have a mobile phone that could be a distraction, dropped, lost, stolen, confiscated or receive nuisance calls/texts. After Sales Service is fantastic. The only feature that would make this watch better is to make it waterproof - apart from that, we all love his Spacetalk.
Amazing customer service.
We all love this product. Customer service for this has always been amazing. Just received my son’s watch back after being repaired out of warranty (watch strap split). Soooo happy with it!! - worth every penny to get it done! Thank you very much for your service …as usual you have excelled yourselves. Not only for repairing the watch but also getting it back to him before he starts school again which is when he needs it most! Sending my regards and thanks for all your hard work to all you guys there.
6 months old and a large crack appeared. Limited functionality... texting unintuitive... expensive and not durable considering it’s a kids product if this is not covered under warranty - steer clear.
Great watch! I couldn't be happier knowing I can find and contact my boy any time :)
This watch has been great, My son did take it for a short swim which was not so good and I had trouble with the charging platform once. You can have trouble with any product these days, but what makes it ok is exceptional customer service, this is what I found with Space Talk, They fixed the wet watch for free no questions asked, and replaced the charging unit for free 18 months later, this I was happy to pay for on both occasions. I dont do many reviews but these guys really deserve it! Good watch, exactly what I paid for but excellent customer service and that where buying in Australia can make a big deference, so I';m glad I made that choice.
Peace of mind
Our 7 year old son, and his grandparents love the watch and the ability to make contact with each other safely. Battery life is fine provided you charge it just as you would your own mobile phone. School mode is smart!
Perfect for our family
We love the fact we can keep track of our autistic non-verbal child. The gps tracking is quite accurate and the alerts work when she leaves a safe zone. We also like the school mode feature which means she isn’t distracted when at school. And finally we have had the best interaction with their support desk. We had an issue with setting up a second account with the device but they were able to identify and fix the issue all in one day. Very efficient and super courteous. All round we are very satisfied with the product and the company.
Great watch but too bulky
I bought the pink for my daughter but ended up returning it as it was just too bulky and she refused to wear it! Wish they could make a slim one like the fit bit!
I suffer from anxiety, and really didn’t want my issues to impact my son. This little watch has made all the difference - I can give him the freedom and independence he has been begging us for, without stressing that he is in danger.
Just “relaxing” and “chilling out” (as many have suggested to me) never worked for me. I was constantly worried. The peace of mind this product provides has been life-changing.
He can ride his bike to school and the park, and do all the things his friends do, and I can concentrate for the rest of the day knowin...g he actually got to school etc. He also sends me the cutest texts. I don’t know if it’s because of the freedom space talk had given him, but we are actually closer than ever. Thank you for helping me let go!
Life changing and worth every cent!
My children have greater freedom to roam with the safety of wearing a Spacetalk. I love that we can communicate with each other, I can locate them and that it is completely safe. It is a fantastic feature that only the people I enter into the contacts can communicate with my children. I love it. Great investment that came with fantastic customer service. Highly recommended. Pink ones are really pretty.
Best product for safety of my child
It has everything a parent needs in a devoce for a young child, my son got it for his 4th birthday and quickly learned how to use it. Peace of mind knowing that he will never get lost when we are out with the gps tracking and that he can call anyone assigned by me
Fantastic for our son, can't imagine life without it now.
We got the SPACETALK for our son who is in primary school. We use it to keep him up to date with pick up times and sports activities. He loves keeping in touch with his cousins and friends. Its been a game-changer for us and our son loves it.
Broken plastic watch... never buy again
Hardly used and there’s the big crack... not so sturdy and especially that’s what u would
Need with kids using them. Just looks like a cheap piece of plastic for such a big price.
Good watch but power button not working
Watch works well but power button has stopped working. Results in battery running out quickly. Needs to have another option to turn watch off if this happens. Otherwise great product.
Space talk watch battery life
Battery life is poor !! Runs out of charge daily ! Stick to a mobile phone save your money.
The watch once runs out seems to also lose all history that was saved .
Just what we needed!
The watch helped us in order to track the location for our daughter going to and from school and making sure she has access to call us whenever she needs help! Recommend to all that just want a sense of safety for your child
This product is excellent as I can always stay connected with my child. The best thing about this watch is there is no social media access and thus no distractions. It is fun, easy and reliable as it's GPS location feature is extremely accurate. I would recommend to any parent!
Very thankful for this product
This device has made coordinating pick ups with my youngest child so simple and stress free. If I'm running late I send a group text to my 2 older children and my youngest daughters watch to make sure the older kids pick up my youngest. Huge relief for a working Mum!!
That`s just what I was looking for!
I purchased Spacetalk for my 9 year old to keep in contact with her as she has a lot of extracurricular activities. The set up was easy and the device has worked perfectly. I have been amazed with the accuracy of the tracking system, and it has also been so convenient to contact her when plans change. Fabulous little device, I would definitely recommend.
Questions & Answers
When I try call someone from my sons watch it says “call forwarding on conditional” what is this and how do I fix it so he can make calls from his watch
Call Forwarding on Conditional forwards incoming calls forwards incoming calls to another phone number if you do not or cannot answer them. This is a service provider message that indicated any incoming calls while a current call is active, will be sent through to voice mail. This should not impact the ability to make calls from the watch.
If you are experiencing issues making calls to and from the watch, I would recommend getting in contact with our Support team via email at email@example.com or by phone 1300 087 423
Just bought spacetalk adventurer. My boy can't hear people he's talking to. It's muffled and faint. I have turned up the volume while in call to high and no change. On the flip side I can hear him loud and clear on my phone
Sorry to hear that you are experiencing this issue. If you have checked that nothing is covering the speaker port and this issue is persisting, please contact our support team on 1300 087 423 or email firstname.lastname@example.org
- Spacetalk Team
My sons Spacetalk watch has some randomn woman on his voicemail as the asnwering machine. Also his watch never ever rings it goes straight to this voicemail. I cant find where o change it! It was brought brand new instore at officeworks
I'm sorry to hear about this. If you are experiencing issues with calling going to voicemail, then I would recommend contacting your SIM provider to enquire about this. We are also happy to go through some troubleshooting with you to help resolve this issue. You can contact us via our email email@example.com or via our phone number 1300 087 423 (Mon-Fri, 9am-5pm AEST).
Get an answer from our members and Spacetalk representatives
|Category||Smart Watches / Fitness Trackers|
|Battery Life||1 days|
|Manufacturer Warranty||1 year(s)|
|Colour / Finish||Teal, Grey, Pink|
- GTIN12: 735850579368, 735850579375 and 735850730875
- MPN: SP-1005G, SP-1005P, SP-1005T and SP1000-SP
Other Smart Watches / Fitness Trackers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.