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Sparesbox

Sparesbox (page 2 of 10)

3.5 from 1,254 reviews · View Statistics
Listing monitored by Sparesbox

Reviews

  • Product Quality
    4.0 (448)
  • Return Claim MadeYes (90) · No (471)
  • Shipping
    3.2 (418)
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John
JohnFrankston
  • 2 reviews
  • 7 likes
  • Verified

Advertising "Out of Stock" is now common practice it would seem.

published
Product Quality
5/5
Shipping
1/5
Incentivised Review No
John
John
John
John

Avoid.

published

Made a purchase and was ignored. Had to raise a claim through paypal . Was awarded a refund 1 minute later so they obviously have a poor history.

Incentivised Review No
Pam E
Pam E
  • 2 reviews
  • 2 likes
  • Verified

all good

published

all round good service will buy parts again from them only problem was the security on payment but everything was as ordered

Incentivised Review No
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Review collected in partnership with Sparesbox

BJP
BJPMetropolitan Adelaide, SA
  • 2 reviews
  • 4 likes

Terrible all round, always out of stock and poor customer service

published

I ordered 3 items (2 to save shipping). I received 1 item a couple days later than the expected wait time.

I received an email questioning availability of a second product I ordered and told it was not available.
I didn't see that email until over a week after it landed in my junk folder (no customer follow up with a phone call).
I replied to the email and questioned the 3rd item and then was ignored.

Its almost been 1 full month since the order and the main part I wanted is still not in and I am not getting replies from the customer service email direct or online enquiry. There is no phone number to call.

Useless - go buy your products elsewhere...

Product Quality
1/5
Shipping
1/5
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John O
John OPerth, WA
  • 3 reviews
  • 1 like

Wrong Description on eBay and Wrong Part Supplied

published

I Purchased a filter on eBay based on the description provided. The filter supplied was wrong and did not match the description. This company does not accept they are wrong. Very poor service so beware.

Product Quality
1/5
Shipping
2/5
Cassandra
CassandraSydney, NSW

Horrible service

published

Horrible service and disgraceful customer service. Lack of training to their “customer service” and how to talk to customers.
Being told by Janelle that she essentially doesn’t care about my order and it will come when it comes.
For a company that is owned by GPC, you would expect a lot better service and respect for their customers.
I have lodged a formal complaint about sparesbox to Rob Cameron from GPC. I’m sure he will like to see the unprofessional staff

Product Quality
1/5
Shipping
1/5
WENDY
WENDYGreater Melbourne (Outer), VIC
  • 4 reviews

Order arrived within 2 days. Thumbs up!

published

Great price for product and genuine, correct order was received within 2 days as per tracking, no issues. Will be buying again.

Product Quality
5/5
Shipping
5/5
xfitta
xfittaNorth-West & West coast, TAS

No communication or regard for their customers.

published

Everything is good if your not in a hurry. Then it goes really bad when you require a refund. No communication or regard for their customers. Took 2 weeks delivery to Tas, Now I've been waiting a week for them to organise a refund for a dud part. How hard can it be to send an address for a product return!! No fun shopping here.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Jboy
Jboy
  • 2 reviews
  • 1 like

DONT RECOMMEND

published

Waiting 2 weeks just for my items after being told it would take 2-4 business days. Definitely don’t recommend at all never buying from here again I can see why it has bad reviews!!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Pete
PeteGreater Melbourne (Inner), VIC
  • 5 reviews
  • 7 likes

Lots of small purchases

published

I buy a lot of small bits and pieces as I need them via ebay (yep, 1X relay!) everything has turned up quickly, no problems. Price wise, better than my 2 local auto stores. For me, Sparesbox is great.
Cheers,
Pete

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Brad
Brad
  • 3 reviews
  • 4 likes

Slooooow to pack and send, zero customer service. Not recommended.

published

It's taken weeks and the parts I have ordered haven't even been packed and posted yet. Customer support is non responsive. Wouldn't recommend and won't be using them again. This is my third purchase from them and my last 2 experiences were much the same.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
José Roberto S.
José Roberto S.Sydney, NSW
  • 2 reviews
  • 2 likes

Don’t expect to hear back

published

Very bad response and slow delivery. If I did not contact them to check the status of my order I would be waiting for my order for mor them 15 business day. The excuse: covid but when you buy says that it will be delivered in 3 business day for great Sydney. To be honest when we buy something we just want to be updated and not to call them to be updated. They have good price but to wait for more than 15 days for a cabin filter is not worthy.

Product Quality
1/5
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The reviewer stated that an incentive was offered for this review

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Robert L
Robert LWide Bay-Burnett, QLD

Service: ☆☆☆☆☆ Outstanding!

published

Service: ☆☆☆☆☆ Outstanding! Excellent! Ordered 08:35am Saturday 26 June. Delivered by AusPost at the front door @ 11:55am Tuesday 28 June, to regional Qld. Well packaged in bubble envelope. This is my first dealing with SparesBox. I will definitely return. The identical item from local SuperCheap was 3 times the final delivered price from SparesBox and had to be ordered in. SparesBox, Fantastic service ☆☆☆☆☆ Thank you.

Product Quality
5/5
Shipping
4/5
Jen
JenSouth East Queensland, QLD

No reply from emails and no item received

published

Ordered and paid for item that said it was in stock , item has still not been received after 2weeks and they do not reply to emails. As far as I can tell these guys just take your money and run. If you take my advise steer well clear and go with a reliable supplier that does not take your money and give you nothing.

Incentivised Review No
Return Claim MadeNo
John
JohnSydney Surrounds, NSW
  • 2 reviews
  • 3 likes
  • Verified

Very happy!

published

Fantastic. Well priced, efficient shipping. And got lucky with a % off sale. Delivery driver helped out and left it in a very convenient place despite the package being very heavy.

Product Quality
4/5
Shipping
5/5
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Review collected in partnership with Sparesbox

Not worth your stress or money wasted

published

Bought battery charger which stated was in stock. Two weeks pass, tried to contact them to no avail. Eventually got a reply via chat and they blamed COVID-19 as their stock inventory was wrong and they didn't have stock. Not sure how COVID-19 can play games on an inventory system. So they said wait another week, I did, however had to chase them up again and just ask for a refund. Unprofessional staff whom blame a pandemic, which impacts genuine people with genuine concerns, for their unprofessional short comings. They in truth don't hold stock but drop ship.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo

Don't waste your time

published

Don't waste your time, they'll show items in stock, you'll buy it, wait a few weeks to be told it's out of stock and they can't back order

Product Quality
1/5
Shipping
1/5
Brendan
BrendanSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Buy from anywhere else. So slow.Don’t actually respond to questions.They don’t deserve to be in business.

published

No caring customer service.
Took money but didn’t provide parts until I questioned.
Asked twice before I even received response.

Product Quality
1/5
Shipping
1/5
Geoffro C.
Geoffro C.Illawarra, NSW

Lies Lies And More Lies

published

April 4th paid for a item which they stated was in stock. July 15 and still no item. 6 emails of lies and excuses and they tell me part won’t be available till September . My car was off the road for 3 months and I wish I had checked reviews on this false advertising company. Do you self a favour and learn from my mistakes and never trust Sparesbox.

Incentivised Review No
Return Claim MadeNo
Joel
JoelBonner 2914, ACT
  • Verified

Sparesbox is awesome

published

Sparesbox have everything you need and always good value. Super fast delivery and always have special offers running. Awesome work Sparesbox!

Product Quality
5/5
Shipping
5/5
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Review collected in partnership with Sparesbox

Gerhardus
GerhardusPerth, WA

Disappointing

published

I decided to order parts from sparesbox after seeing that they had a 20% off sale. Selected all my items and paid. 4 days later I got a reply stating one of the parts are out of stock and will not be in for another 2 weeks. After emailing to ask why was the part not listed as out of stock, they replied saying that they are partnered with their suppliers to show what is available across australia. So in stock doesn't really mean in stock. Be aware.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
  • Verified

Great products, terrible delivery contractors.

published

Pleasant dealing with staff and happy with company but not happy at all with useless courier company. Will not be using this courier again.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Sparesbox

Glenn
GlennSouth East Queensland, QLD
  • 4 reviews
  • 4 likes

Warranty claim

published

Returned a thunder battery box for a warranty claim. Sent emails chasing up the claim but no body returns info

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
NRA
NRASydney, NSW

Use Automotive Superstore, they honor their orders - SPARESBOX just lie to you

published
Incentivised Review No
Return Claim MadeNo
Patrich
Patrich
  • 2 reviews
  • Verified

Best for online parts

published

Easy to find parts and order online. The delivery is super quick and you can track the item. Definitely coming back for more!

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Sparesbox

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