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Spas Direct Online Store

Spas Direct Online Store (page 2 of 6)

4.3 from 116 reviews

Reviews

(80)
(15)
(5)
(2)
(14)
  • Value for Money
    4.3 (51)
  • Cleaning & Maintenance
    4.3 (48)
  • Product Quality
    4.2 (51)
  • Return Claim MadeYes (5) · No (48)
  • Shipping
    4.1 (25)
  • Warranty Claim MadeYes (18) · No (35)
  • Purchase Type
    • Spa (54)
    • Pool (1)

Reviewer Photos & Videos

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Lisa M

Lisa MNorth-West & West coast, TAS

  • 2 reviews

Still Loving Our Spa

published

We had doubts about purchasing our spa online but have not had one regret since it was delivered. We could not fault the service we received. We’ve had our spa for just on one year and we still love it. We have our spa outside in Tassie and we’ve used it every week (even in the middle of winter). After I worked out what I was doing with the water treatment, it takes me 10 minutes a week to maintain - no effort required.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review


Kristy Henderson

Kristy HendersonSouth East Queensland, QLD

  • 2 reviews

Excellent we use it most days

published

We use the spa daily and generally hop in it before we do anything else to start the day off right. It’s a perfect little spa for us and we are extremely happy with it

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

John D.

John D.Hobart, TAS

great value

published

Had my Coral Seas Spa for nearly 12 months now, Spa maintenance and cleaning is easy. Jump in every day, love the lights , Bluetooth system and speakers installed is fantastic

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Peter J.

Peter J.Sydney, NSW

  • 2 reviews

The best investment ive ever made

published

The spa is perfect , great outlets power for messaging , deep and roomy i love the lights at night the family are allways in it easy installed , fill abd plug in its ready to go :) thankyou spas direct

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review


Brant A.

Brant A.Hobart, TAS

Nothing better than relaxing in my spa

published

Nothing better than relaxing in my spa after a long day, laying back with my partner having a drink and looking up at the stars, it’s so easy to maintain and we get in at least 3 to 4 nights a week

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review


Linda Johnson

Linda JohnsonSouth West, WA

I gave it one star because I had to.

published
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
5 comments
Spas Direct
SpasDirect E.Spas Direct
Linda Johnson
Linda Johnson
Linda Johnson
Linda Johnson

Carol h.

Carol h.Central Highlands and Goldfields, VIC

Exceptional Service

published

Hi John. Tech rang us today, came over straight away. Fixed the spa in the pouring rain and showed my husband how to program etc. We are rapt with the service. We only reported the problem via the link you sent on Monday, being a public holiday were pleasantly surprised to receive a "personal" (not automated) response straight away. We can't be more happy with the service we have received from you all. Thank you. Mark & Carol

Return Claim MadeNo

Good value for the money

published

I looked around at several spa places and tried to find one in my price range and ended up getting a Pacific Deluxe. Has Lot if included features that other companies would charge extra for and the hydrotherapy jets are awesome on my achy back. I wanted a replacement filter and just rang up sales rep. and got a “no problem, we can send you one out”. Pretty painless procedure really.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Clint

ClintMid North Coast, NSW

What You Need To Know

published
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
1 comment
Spas Direct
SpasDirect E.Spas Direct
Jess

JessSydney, NSW

Update review - spa warranty claim being honoured at no cost to me.

published
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
1 comment
Spas Direct
SpasDirect E.Spas Direct

Hi Jess, PLease let me know your invoice number so we can identify the issue. Kind regards Spas Regards.


Phyllis

PhyllisSouth East Queensland, QLD

  • Verified customer

Bad Service

published
Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
See all answers
1 comment
Spas Direct
SpasDirect E.Spas Direct

Sorry to hear that your were not happy with the warranty. Please let me know your invoice number so I can ensure this is now completed. Kind regards


Colin M

Colin MSouthwest, VIC

  • Verified customer

Warranty claim

published

We love our spa & use it several times per week. Recently I submitted a warranty claim for a replacement inlet to the spa filter where a metal component was going rusty. The replacement part arrived in less than a week by post. Excellent service.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review


Bern

BernHunter Region, NSW

Love our Spa

published

We use our spa regularly. Sales and service from Spas Direct has been fantastic. Super easy to operate and maintain. One of the best investments we’ve made. Thanks Spas Direct.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review


Brenda Flannery

Brenda FlanneryNorth Queensland, QLD

  • 8 reviews
  • 8 likes

Good Service, Excelkent Communication

published

I received my new spa this week. Spas Direct have been attentive and professional. I would recommend them and advise if you have any queries, speak with Sophie of Spas Direct

June 19th 2019 Update: Grab your money

Spa was faulty - would not hold water. Zero service and support. Treated with total ignore. Do NOT waste your time and money. Inferior product with false pricing to lure you in!

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
See all answers
alsom

alsomIllawarra, NSW

  • 3 reviews

Swim Spa that I deserve

published

Purchase price was a delight compared to what I have seen elsewhere. The spa is a great size. The quality is top class. The finish is perfect.
We use it most nights after work and weekends when time permits.
We had to have a crane to position it but only because of our access and running power to the spa was quite easy for our electrician.
We cheat and use our pool guy to look after both the pool and spa but he has it under control and perfect.
Would I buy another....absolutely...did U do this just because I was offered a reward....no...i did it because I believe in the product

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Rick

RickSydney, NSW

  • 2 reviews
  • Verified customer

Great Service

published

Very happy with swim spa, service was good and very responsive! We use the spa daily and when we need help the team are very responsive.


  • Verified customer

Perfect after a hard days work, lovely to relax in with a cold frothie.

published

We currently use our Spa 3 - 4 times a week and couldnt be happier. Set up of the spa was very easy, pretty much plug and play, we filled it up with fresh water, added in some chemicals recommended by our local pool shop, took a night to heat up and we were in it the next day. Very easy to maintain, cleaning once a week which the filter takes 5 mins and clean the sides with fresh water and chamois off. The support I have recieved from spa direct with some technical advice when I was setting up was great, fast response and accurate information, thanks again from a happy customer.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review


Phillip Heard

Phillip HeardHobart, TAS

  • Verified customer

Spas Direct Great Investment & Service

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review


Amazing Swim Spa

published

Everything was made easy, from buying my extreme platinum swim spa to picking up. Sales rep couldn’t help enough, I’d missed a Xmas sale but manager let me buy at sale price.
Few teething problems but always got a return phone call n problems solved. Tech said ring anytime!! Easy to maintain, I swim with a tether everyday I can. I can’t do high impact exercise as I need hip replacements.
Been looking at swim spas for about 4 years now, wish I had purchased one all them years ago.
Recommend Spas Direct totally.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
See all answers
1 comment
Spas Direct
SpasDirect E.Spas Direct

Thank you for your review. We really appreciate it.


Matty

MattyCentral Highlands and Goldfields, VIC

Sunspa Deluxe with upgrade model pack

published

This was a gift for my wife to help her with her aches n pains, but we both use it every 2nd day not only that it was a great investment to add it to our outdoor entertainment area, it looks great, easy to use, easy to clean & lots of fun
We are so impressed that when we can afford to we are buying a swim spa from here as well

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
1 comment
Spas Direct
SpasDirect E.Spas Direct

Thank you for your review. We really appreciate it.

The reviewer stated that an incentive was offered for this review


Page 2 of 6

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Questions & Answers

Grant R.

Grant R.asked

Extremely disappointing with the quality of the product and after sales service. I bought a spa from Spas Direct and paid in full, it was delivered on 28 November 2018, it looked fine after delivery, as it was Christmas time, we only used the spa a couple of times, on 28 December 2018 i noticed a crack in the acrylic, i toke photos and told them straight away, they told me to put in an online warranty claim, i did. After 3.5 months of chase up phone calls and emails telling me that they are getting quotes and will fix it. On 4 April 2018 i wrote a letter to the company and Fair Trading Queensland, Kylie emailed back 22 minutes later stating i should have notified them within 24 hours if there was a problem and they will not be fixing it, however their website states 8 year acrylic warranty. I hope everyone out there does not get treated the way we did. Prill - NSW

3 answers
Maria
Maria

Hi Grant
I am in exactly the same position as you, we purchased our spa in December 2017, paid cash and was delivered within 2 days. All good till be noticed that one of the side panels which is facing a wall was buckled and damaged on delivery, we didn't notice this straight away either, we had someone come out to have a look at our spa and he removed the panel and said you need to get that replaced and he couldn't put the panel back on as it was that badly buckled. (this all happened about March 2018, so 3 months after purchasing our spa). Since March 2018 we have been trying so hard to get a new panel from Spas direct and it is now 1 year later and we are still waiting, they did give us 2 new panels but they were the wrong size, our spa has been left open on one side without a panel for over a year now and open to all the outside elements that the inside is so dusty and full of cobwebs. We have been promised another panel and it's suppose to be on it's way to us but I would never go back to Spas Direct again or recommend them to anyone due to the after sales service which is disgusting. Keep trying Grant to get your panel and if you don't get anywhere, I know that Today/Tonight on Channel 7 are itching to get this story, that's where I am going if I don't get my panel soon. Today/Tonight had a story on them about a year ago, so they were already in the crap back then. Maria (Perth WA)

Maria
Maria

Hi Grant
Sorry I forgot to mention one more thing, don't try to bad mouth them on Facebook as they will block you like they have blocked me. All the comments you see on Facebook are good comments because they block the bad ones, that's how they get all these people sucked in to buying from them. Maria (Perth WA)

Tania
Tania

Hi, We have had the same problem you have both had - Kylie has been promising that we will get our side panels fixed - been over 1 year and now emails are bouncing back and no response from telephone messages. Extremely back COMPANY to deal with and I certainly wouldn't recommend them to ANYONE..


Ben

Benasked

Hi I have the coral deluxe spa about 1 year old with the Balboa VL260 control pad just recently when using the jets stop for about 5 mins then come back on this happens after pressing panel about 3 to four times as it is on 15min cut off. can you advise what this could be as no error code on panel.

1 answer
Colin M
Colin M

Hi Ben. I can’t answer your question. I suggest you contact John, Victorian Sales Manager for Spas Direct, on 0434890862. I have found him to be very helpful.
Colin


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