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Spas Direct Physical Store

Spas Direct Physical Store

WA, Perth, VIC, Melbourne, QLD, Gold Coast, etc...
4.4 from 112 reviews

Reviews

4.4

112 reviews
5
(83)
4
(15)
3
(4)
2
(1)
1
(9)
  • Value for Money
    4.6 (63)
  • Cleaning & Maintenance
    4.5 (61)
  • Product Quality
    4.5 (64)
  • Return Claim MadeYes (2) · No (60)
  • Warranty Claim MadeYes (9) · No (52)
  • Purchase Type
  • Customer Service
    4.4 (60)
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Belinda

BelindaSouth East Queensland, QLD

Not happy

published

Brought cascade spa on 17/5/20 for $18,000 was told delivery was in 4 weeks if we brought that day as 2 were on there way by ship. Now 4 weeks later I'm told we need to wait another 8- 12 weeks. bloody crap.

Return Claim MadeYes
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationLabrador gold coast
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Very happy

published

So happy with our new spa it’s so relaxing and we use it every day
The delivery and set up was fantastic the boys went to great lengths to put it in position thank you

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationYatla
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Deon

DeonPerth

good spa

published

bought the delux california would give this spa 5/5 but unfortunately it has 1 big down fall all shoulder jets are non adjustable even on low setting it is to much had to change out all shoulder jets through a different company as spa’s direct did not want to help. photo is after jets were replaced much better not spraying my walls now

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store Locationcanningvale
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Dazza

DazzaCentral Highlands and Goldfields, VIC

  • 2 reviews

Awesome Spa’s

published

2 to 3 times a week. Nothing better to come home after a hard days work in Cold Ballarat.
I went to Clark Rubber got a starter Kit $169 Sanit-eezy it was really easy to set up.
Thanks Darren

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne
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The reviewer stated that an incentive was offered for this review

Great customer care

published

Loving our spa, we use it multiple times a week, with no issues! Great customer service by john, who's always happy to help. We highly recommend spas direct! Thank you!

Steven Patterson

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Hayley M

Hayley MCentral Highlands and Goldfields, VIC

  • 2 reviews

Amazing prices, products and customer service.

published

I use my spa on a daily basis. I was extremely impressed by the customer service your company provided, with Prompt responses and nothing was too had. The features and overall quality exceed my expectations.
With multiple filters and the ozone hygiene function, makes cleaning the spa a breeze.
Word on the street is that we are the envy of all our neighbours with our new swim spa

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationDandenong Melbourne
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Peter Coggan

Peter CogganSouth-Eastern Region, NSW

  • 2 reviews

Bubbles galore among the gum trees!

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers
Kempy

KempySouth East Queensland, QLD

So nice and relaxing after a busy day.

published

Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationGold coast
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Great Entertainer

published

Very happy with our purchase , we use the spa most nights for both enjoyment and relaxation.
Such a great company to deal with and our local sales man was great .
Love it .

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationKenwick WA
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Fiona

FionaGreater Melbourne (Outer), VIC

Great service!! Great product!!!

published

We have had our spa plunge pool for 6 months now and swim in it 4-5 times a week. With two young children it has been a blessing during the last 2 months of being at home as a result of the pandemic!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCranbourne, Victoria
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The reviewer stated that an incentive was offered for this review

Imran N Jazz Y.

Imran N Jazz Y.Greater Melbourne (Outer), VIC

Dream Comes True

published

Super California Deluxe spa is the most sensational thing we got. It's so relaxing to sit in it after work and really easy to maintain. Really recommend to see John in Cranbourne west.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCranbourne West
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The reviewer stated that an incentive was offered for this review

Kim T.

Kim T.Perth, WA

Great service value for money

published

Quite often easy to clean great value very relaxing after a hard day at work, good for socialising with friends and family, good having a spa to use all year round.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationPerth
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The reviewer stated that an incentive was offered for this review

Christopher

ChristopherSouth East Queensland, QLD

Amazing spa

published

The new spa is an amazing addition to the family we have all been using it every day the whole family are absolutely loving it. It’s so relaxing after a long day.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Store LocationQld wearhouse
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The reviewer stated that an incentive was offered for this review

Kristy

KristyGippsland, VIC

Best thing we have purchased

published

We love that we can use our swim spa all year round.. our family loves our spa and we spend more time using it than we thought we would have ! Zip pay made it affordable with weekly repayments which made the purchase possible .

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne
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The reviewer stated that an incentive was offered for this review

Jojo

JojoNorthern Region, NSW

  • 2 reviews

We absolutely love it... everything was a breeze from the store through to delivery which was seamless.

published

We use it at least 3-4 times a week.. it is super easy to use, although the green tree frogs love it atm so it can get a bit dirty, but easy to clean before we jump in

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

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Lindsay H.

Lindsay H.South East Queensland, QLD

best buy ever

published

we use the spa at least 3-4 times a week all year round. much better than just a pool that you can only use when its warm. lovely just to relax in or for the kids to have fun

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Purchase TypeSpa
Store Locationbrisbane
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Rebecca Pirlo

Rebecca PirloSouth East Queensland, QLD

Absolutely loving it

published

We are absolutely loving our new Spa it’s so relaxing after a days work we get in every day It was delivered within a week of purchase And the delivery guys were very friendly.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Store LocationQld wearhouse
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The reviewer stated that an incentive was offered for this review

Carol Duffy

Carol DuffyPerth, WA

Best thing we’ve ever bought! Absolutely love it!

published

We’ve been in the spa pretty much every day since it was delivered, really easy maintenance, delivery was really quick and the spa is easy to use, the whole family love it, it’s great to use after a work out or a busy day

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationPerth
See all answers

Great value for money

published

We use our spa 3/4 times a week it’s great value for money and easy to keep warm and clean. Kids love it in the day we love it at night!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationWA
See all answers

The reviewer stated that an incentive was offered for this review

Best Thing we have ever bought

published

We love our spa. Once we downloaded the manual for the touch screen keypad we worked out how to use it properly. We enjoy spending quality time together in it. It's easy to use and maintain

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMaryborough Qld
See all answers

The reviewer stated that an incentive was offered for this review

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