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Spas Direct Physical Store

Spas Direct Physical Store

WA, Perth, VIC, Melbourne, QLD, Gold Coast, etc...
4.3 from 166 reviews · View Statistics
See the Best Pool & Spa Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Spas Direct

Reviews

  • Value for Money
    4.5 (109)
  • Cleaning & Maintenance
    4.5 (103)
  • Product Quality
    4.4 (109)
  • Return Claim MadeYes (6) · No (98)
  • Customer Service
    4.2 (109)
  • Warranty Claim MadeYes (17) · No (88)
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Jane Parker
Jane ParkerSouth East Queensland, QLD

A perfect gift to ourselves!

published
Value for Money
5/5
Cleaning & Maintenance
5/5

We love our Swim Spa

published

We’ve lived in our spa since it arrived what a great investment! It’s very low maintenance and very easy to use. And the best part is we can use it all year round because it’s heated. Thanks spas direct.

Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

Scott R.
Scott R.Queensland

You can't beat a nice Spa at the end of the day

published

Very happy with our spa from Spas Direct, With inbuilt Bluetooth there's nothing better than relaxing at the end of the day with a drink listening to our favourite tunes.

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Value for Money
4/5
Cleaning & Maintenance
5/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Adrian g
Adrian gSouth East Queensland, QLD

Brilliant spa good for unwinding at the end of the day

published

We use out spa nearly every other night and weekend and is a lifesaver at the end of a stressful day. Maintenance is so easy it nearly looks after itself

Value for Money
5/5
Cleaning & Maintenance
5/5
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Cath G
Cath G
  • 2 reviews

Best thi Jb g we have ever bought and very professional service! Thank you!

published

Everyday sometimes twice! We use it as a family and we use it to recover from intense work outs. Many of our children’s friends gather in it as well. So happy

Value for Money
5/5
Cleaning & Maintenance
5/5
Craig
CraigSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Molokai Deluxe spa, so glad my wife talked me into it.

published

Have used spa everyday since we purchased. So relaxing. Love it when our grandson visits and asks, Pop, I swim in your pool.
Maintenance is a breeze. Love the Bluetooth feature.

Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

Took the Plunge!!

published

So glad we finally purchased. It's been great and we love it. Family time is fun in the sun.
We try use it weekly and hoping now the weather is warming up that we will be in it alot more and maybe even daily!

Value for Money
5/5
Cleaning & Maintenance
4/5
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The reviewer stated that an incentive was offered for this review

Rosanna A
Rosanna ASouth East Queensland, QLD

We LOVE our spa!!

published

We bought one of the smaller options to suit our small outdoor area. Best decision we ever made. The price was fantastic as is the spa, and everyone right from the sales staff through to the warehouse staff were great and easy to deal with. We use our spa every day and it is pretty easy to maintain too. Would highly recommend people getting the spa from Spas Direct!

Value for Money
5/5
Cleaning & Maintenance
5/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

jodyrosey
jodyroseySouth East Queensland, QLD
  • 3 reviews
  • 4 likes

The best purchase we have ever made. We love it, it's changed our lifestyle.

published

Partner works 70-75 weekly,12 hours drive a wk,only use it weekends,SO EASY TO MAINTAIN,& the cover keeps the dirt out. Just wipe the shell of the spa &add chemicals.we test the water every two weeks at the pool place at BUNDALL

Value for Money
5/5
Cleaning & Maintenance
5/5
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Deborah
DeborahGreater Melbourne (Outer), VIC

Taking Them To Court

published
Customer Service
1/5
Incentivised Review No
Purchase TypeSpa
Alison
AlisonPeel, WA

Best money I ever spent

published

Bought my Spa around 3 years ago at a very competitive price. The guys delivered it and put it where I wanted. It has never missed a beat and would thoroughly recommend this company for any would be buyers.

Value for Money
5/5
Cleaning & Maintenance
5/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Rita H.
Rita H.South East Queensland, QLD

Run a mile from this company

published

It was four months before our spa arrived and it had numerous leaks and problems. Their customer service is non existent. Such a terrible company after they have your money.

Value for Money
3/5
Cleaning & Maintenance
3/5
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Greg
GregSouth East Queensland, QLD

Old age will get me before the warranty claim is processed.

published

It took 18 months to get 1 LED light and 3 speakers changed and now the heating element is down to earth, the store owner on the Gold Coast is useless, hasn't returned my calls once. I have to deal with the Cranbourne store in Victoria to get something happening. If I had my time again I would've gone elsewhere.

Value for Money
3/5
Cleaning & Maintenance
3/5
SjO
SjOSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Poor service and defected product but not fixing the issue

published

I purchased a new SPA from Spa Direct in June 2021. It was delivered by SPA Direct sales consultant by himself. We found the crack in the bottom but Spa Direct now fusing to refund or replace. I am in to legal action. Be careful when buy SPA from them.

Value for Money
1/5
Product Quality
1/5
Angry
AngrySouth East Queensland, QLD

Terrible aftercare customer service on faulty spa.

published

Bought in May. Bluetooth stereo has never worked and one jet faulty/broken. Worst aftercare customer service ever!! (Still not fixed/replaced) so frustrating. Regret buying from here!! WANT OUR MONEY BACK!!

Value for Money
1/5
Cleaning & Maintenance
3/5
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Questions & Answers

Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

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Get an answer from our members and Spas Direct representatives

Spas Direct Physical Store

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