Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Worst service ever. Stay away
purchased a mini swim spa from store in aug 2020. Service was ok. once we made payment absolute rubbish. Still have not received heat pump numerous calls no return just lies
DO NOT CALL THEIR NUMBER UNLESS YOU WANT MARKETING TEXTS FOREVER!!!!
Despite 10 requests to have my number removed from their marketing list, I am still receiving text messages after hours. You cannot call their stores direct, only via a messaging service. I only called for information on installation on behalf of one of their customers. Very unprofessional company.
DO NOT BUY OF SPA DIRECT
Brought cascade spa on 17/5/20 for $18,000 was told delivery was in 4 weeks if we brought that day as 2 were on there way by ship. Now 4 weeks later I'm told we need to wait until mid September but that's a maybe. Have called 20 times and never get a call back just a text msg to say not to contact them that they will call when spa is here. Also emailed John Back (general Manager) with no reply. Very unprofessional to deal with.
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Brought a Venus deluxe spa late in September last year. Not only was the spa a few weeks late to be delivered, we also had no instructions with the spa. We tried calling multiple times, leaving emails and messages and still no response. Fast forward time till now, It has been two months where we have been Trying to order a new filter and still nothing. When I did get through they advise me to put a good review up on here and I will get a free filter worth $99. It has been three weeks Since putting up a good review and funny enough, still nothing. This is my update to my last review. The service is terrible ! I do not recommend these people to anybody. If only I could turn back time!
The reviewer stated that an incentive was offered for this review
- QLD, Brisbane
Great spa, poor experience
It started with the sales rep requesting a deposit asap to secure a spa for the 22/12/18 delivery. Paid it same day. Come the 20/12/18, I get a text msg from another rep advising full payment overdue and to pay asap. Full payment was made same day. I then msg facebook asking what the process of delivery is and confirming my spa is arriving. I get told from what they can see, my order is not due till the 12/1/19. I make several attempts to contact the sales rep, support line & facebook, with everyone telling me the same thing. I request a refund...several times, but am not acknowledged. Finally the original sales rep texts advising it's the first he is hearing of these issues, and changes the story to that full payment had to be made with in 1 week of the deposit to secure a spa for the 22/12/18, even though the deposit was paid on the 7/12/18 and full payment the 20/12/18. Again I request a refund. Get told he will talk to his manager but I got a great deal and wouldn't get it cheaper elsewhere. I gave up and said, just forget it, lesson learnt. The spa finally arrives. I again (4th time mind you I asked about delivery from different channels), ask when the delivery will be so I can organise a crane the same time to lift it over my house. Here I get told for the first time, that delivery is not included. Again, I am exhausted, so just arrange my own delivery. Get it home and have electrician booked in to hardwire it. They have questions. Phone the support line, and get told someone would call them back. So a second call out from them to complete the job. Then, I ask for instructions on the stairs provided as none in the box. I get a quick response and have a set emailed to me. However, they are not for these stairs and/or they do not match the parts included. I msg facebook advising the same, and get provided with a link for warranty claims. After clicking the link, it says to complete warranty registration information to activate warranty. So I do this. I instantly get an email advising "Thanks for entering our online Christmas spa giveaway!". Mind you, we are now in late January by now. I again advise facebook of this, with no reply. Then, Friday, I get a call from a lady advising that my warranty registration has been received successfully, and if I would like to leave a review so she can send me out spare filters? Very much sounded like they would only be sent if I left a review. I proceed to tell her of my experience above, but she doesn't care, saying she has simply been given my details to call. I request warranty confirmation in writing as her call doesn't give me peace of mind given the above experience. She cannot do this either, stating she doesn't know what head office does. She just calls off her list. Well, here's my review. To top this off, spa prices from them including the one I purchased have dropped up to $2k mid January below my purchase price. I look forward to my spare filters & written confirmation of my warranty registration. Thank you update 11.3.19 - owner [name removed] rocked up to my work unannounced with filters & offering to leave a tray table also. Wanting to discuss the review, all whilst I had customers dining in and lining up. He also asked to order food, which I declined given the already published falsified review. I advised I would take his call at 2.30pm, which I did. Explained every aspect of my review to which there really wasn't any acceptance, although acknowledged. I appreciate the filters which were previously promised, and the table as a further gesture.
Questions & Answers
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston
Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times
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