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Spas Direct Physical Store

Spas Direct Physical Store

WA, Perth, VIC, Melbourne, QLD, Gold Coast, etc...
4.3 from 153 reviews · View Statistics
Listing monitored by Spas Direct

Reviews

4.6
79 reviews
  • Value for Money
    3.0 (2)
  • Cleaning & Maintenance
    3.0 (1)
  • Product Quality
    3.5 (2)
  • Return Claim MadeYes (0) · No (4)
  • Customer Service
    1.0 (2)
  • Warranty Claim MadeYes · No (5)
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Carlos
Carlos
  • 2 reviews

Worst service ever. Stay away

published

purchased a mini swim spa from store in aug 2020. Service was ok. once we made payment absolute rubbish. Still have not received heat pump numerous calls no return just lies

Incentivised Review No
Warranty Claim MadeNo
Purchase TypeSpa
Dave C.
Dave C.South East Queensland, QLD
  • 5 reviews
  • 4 likes

DO NOT CALL THEIR NUMBER UNLESS YOU WANT MARKETING TEXTS FOREVER!!!!

published

Despite 10 requests to have my number removed from their marketing list, I am still receiving text messages after hours. You cannot call their stores direct, only via a messaging service. I only called for information on installation on behalf of one of their customers. Very unprofessional company.

Incentivised Review No
Return Claim MadeNo
Store LocationNatational Number
Warranty Claim MadeNo
Purchase TypeServicing
Belinda
BelindaSouth East Queensland, QLD
  • 2 reviews
  • 1 like

DO NOT BUY OF SPA DIRECT

published

Brought cascade spa on 17/5/20 for $18,000 was told delivery was in 4 weeks if we brought that day as 2 were on there way by ship. Now 4 weeks later I'm told we need to wait until mid September but that's a maybe. Have called 20 times and never get a call back just a text msg to say not to contact them that they will call when spa is here. Also emailed John Back (general Manager) with no reply. Very unprofessional to deal with.

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationLabrador gold coast
Warranty Claim MadeNo
Purchase TypeSpa
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Ryan
RyanSouth East Queensland, QLD

Disgusting service!

published

Brought a Venus deluxe spa late in September last year. Not only was the spa a few weeks late to be delivered, we also had no instructions with the spa. We tried calling multiple times, leaving emails and messages and still no response. Fast forward time till now, It has been two months where we have been Trying to order a new filter and still nothing. When I did get through they advise me to put a good review up on here and I will get a free filter worth $99. It has been three weeks Since putting up a good review and funny enough, still nothing. This is my update to my last review. The service is terrible ! I do not recommend these people to anybody. If only I could turn back time!

Value for Money
Product Quality
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
Spas Direct
AfterSalesSpas Direct

We have sent you multiple messages asking you to call us, If you do not call us we not not solve your issue. Our number is 1300 772 734 quote this ref - REF1000 With your invoice number.

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The reviewer stated that an incentive was offered for this review

AJ Jay
AJ JayGold Coast
  • 3 reviews

Great spa, poor experience

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationGold Coast - Sales rep Mark
Warranty Claim MadeNo
Purchase TypeSpa
Spas Direct
AfterSalesSpas Direct
AJ Jay
AJ Jay
Spas Direct
AfterSalesSpas Direct
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Questions & Answers

Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

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Get an answer from our members and Spas Direct representatives

Spas Direct Physical Store

Details

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