Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Excellent aftercare service
Professional and thorough work done by the gentleman sent out to fix our spa on Friday afternoon. He was very knowledgeable and thorough with his whole approach to the problem.
Terrible service and faulty products.
Purchased a spa and sauna. The lights and speakers have never worked I the spa and have been waiting 3 months to get repaired. When I unpacked the sauna there was a hole in a panel which you can clearly see has been done with a forklift and they refuse to take responsibility for.
Happy with our spa
The heater is not working however spas direct Warranty claim has been honoured and we are once again happy , Cannot live without our spa . It looks great and the jets are powerful .
A Sad Experience
Sadly one star is all I can offer spas direct.
We purchased our spa in oct and was advised 6-8 weeks for delivery. Late Nov we were advised the spa won't arrive until Jan.
We emailed the company as this wasn't what we were advised and could hopefully come up with a resolution such as a different spa in stock, however our email was ignored. We then contacted them through Facebook and received the most horrible customer service. The person was sarcastic and just plain rude.
Thankfully Mufta from the Perth branch contacted us and said he had ...another spa in stock which was exactly like the one we ordered and we can have that one. We were so grateful to have a positive outcome. Sadly the spa was delivered and once filled with water that night we noticed we cannot turn the temp up or down. This also means we cant set any functions such as eco mode. The spa is set to 35 degrees and that's pretty hot on a Perth summers day! We tried to contact Mufta but he ignored us. We contacted the company and all they said was logde a warranty claim. We attempted to contact Mufta again and left a msg. But again was ignored. In the meantime we did lodge a claim and was advised a tech will be in contact on the Monday. Monday comes and goes no phone call. Contacted spas direct again and were advised claim will be passed onto warranty team and we will receive a call in a hour. No call but we did get an email saying warranty claim has been passed onto a tech. Another day passes but no phone call.
So glad we got this all going before lockdown
4 boys and lockdown driving them crazy, glad to have this bad boy up and running to keep us all entertained, one rule, mum gets 10 minutes to herself after a week of remote learning done
So nice and relaxing after a busy day.
Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.
We use our swim spa 4 to 5 times a week swimming and add chemicals once or twice a fortnight. Perfect for our small family. Great customer sevice and easy warranty claim.
Still waiting for service after 1 1/2 years
I am amazed by how many people have great service and for some reason I cannot get an answer for a ticket raised on May 21st 2018! Ticket number 423 raised 21st May 2018 in relation to replacing panels that were damaged on delivery - I have been contacted numerous times, had your technician here to look for himself, been promised resolution by a number of people, and yet on the 28th Feb 2019 still sit with damaged panels and no answer! Update, it is now the 13 September and this is still not fixed!
Great alternative to a pool
Easy to maintain great family entertainment the cost compared to a concrete pool are unbelievable
And if we decide to move we can take the swim spa with us to our new house
Spa still not working
Spa still not working had for 18 months has only been working for two off them. Been ask for a invoice number so they can help me. How about spa direct just help me and everyone they have sold a piece of crap spa.
We love our spa, the kids love it to. We use ours regularly and it is so relaxing. We have our friends over and it’s a great way to unwind after a busy day at work. Easy to maintain also.
Great value for your buck.
Well priced product. Have 5 different seats which all give a very different massage. Had a problem with one of the panels which was fixed in due time with very little fuss. Easy to maintain and doesn't emit the odours that standard bromine spa emits.
Thank you, I am finally able to walk out into my backyard with a smile. So very much appreciated.
Due to living with chronic pain I am able to get relief from water and heat
Questions & Answers
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston
Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times
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