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Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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KempySouth East Queensland, QLD
So nice and relaxing after a busy day.
Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.
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Great spa!
We use our swim spa 4 to 5 times a week swimming and add chemicals once or twice a fortnight. Perfect for our small family. Great customer sevice and easy warranty claim.
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The reviewer stated that an incentive was offered for this review
Geoff
- 2 reviews
- 1 like
Still waiting for service after 1 1/2 years
I am amazed by how many people have great service and for some reason I cannot get an answer for a ticket raised on May 21st 2018! Ticket number 423 raised 21st May 2018 in relation to replacing panels that were damaged on delivery - I have been contacted numerous times, had your technician here to look for himself, been promised resolution by a number of people, and yet on the 28th Feb 2019 still sit with damaged panels and no answer! Update, it is now the 13 September and this is still not fixed!
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LozzaPerth, WA
- 4 reviews
- 2 likes
We purchased our spa late 2018 , So far we are very happy with it .
Our spa is used every second day morning and night, It takes a while to get used to the chemicsls but after a while it is not hard to maintain. The control panel did malfunction a few months after purchase but was fixed promptly
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The reviewer stated that an incentive was offered for this review
Great alternative to a pool
Easy to maintain great family entertainment the cost compared to a concrete pool are unbelievable
And if we decide to move we can take the swim spa with us to our new house
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The reviewer stated that an incentive was offered for this review
UnhappyPerth, WA
Spa still not working
Spa still not working had for 18 months has only been working for two off them. Been ask for a invoice number so they can help me. How about spa direct just help me and everyone they have sold a piece of crap spa.
2 comments
AfterSalesSpas Direct
We have tried to make contact with you several times, with No success, If you have an issue with your spa please call 1300772734 and quote REF1000. we are more than happy to help you. kind regards SPAS DIRECT
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Shell&JoelGreater Melbourne (Inner), VIC
- 2 reviews
Great investment
We love our spa, the kids love it to. We use ours regularly and it is so relaxing. We have our friends over and it’s a great way to unwind after a busy day at work. Easy to maintain also.
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The reviewer stated that an incentive was offered for this review
TJESouth East Queensland, QLD
Great value for your buck.
Well priced product. Have 5 different seats which all give a very different massage. Had a problem with one of the panels which was fixed in due time with very little fuss. Easy to maintain and doesn't emit the odours that standard bromine spa emits.
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The reviewer stated that an incentive was offered for this review
MelbourneGreater Melbourne (Inner), VIC
- 4 reviews
- 2 likes
Appreciation
Thank you, I am finally able to walk out into my backyard with a smile. So very much appreciated.
Due to living with chronic pain I am able to get relief from water and heat
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AfterSalesSpas Direct
We have requested before that we need your invoice number so we can look into your complaint. Our after sales team work Monday - Friday 9am -5pm AEST