1 photo
Spas Direct Physical Store

Spas Direct Physical Store

WA, Perth, QLD, Gold Coast, VIC, Melbourne, etc... (See All)
4.1 from 184 reviews · View Statistics
See the Best Pool & Spa Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Spas Direct

Reviews

1.6
7 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(6)
  • Value for Money
    1.9 (7)
  • Cleaning & Maintenance
    2.6 (5)
  • Product Quality
    1.9 (7)
  • Return Claim MadeYes (7) · No
  • Customer Service
    1.7 (6)
  • Warranty Claim MadeYes (7) · No
Previous
Clear all
Next
LULU
LULU
  • 2 reviews
  • 2 likes

SHOULD NOT BE SELLING TO THE PUBLIC

published

Bought a 6000 dollar spa from Spas Direct on medical advise it could be advantageous for my disabled wife with serious problems due to radiation and chemotherapy. After promises to repair rust and jet problems for close on 2yrs and never honouring it I give up. Don’t deal with these crooks!!!!

Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationArundal Gold Coast
Warranty Claim MadeYes
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!

USELESS!

published

Thanks for still doing nothing to get my spa fixed!! 2 weeks and you havent done a thing. You guys are amazing. Glad consumer affairs had no luck changing the way you operate.
Had a dead heater since Boxing Day, and have been trying to get it fixed ever since. They dodge calls and email, and if you ever speak to someone the promise something to happen quickly, and then nothing!
Consumer Affairs can’t even get hold of them or get responses.

There is no other way to describe spas direct, other than useless!

Cheers!
Hope bad things come to your company.

Matt

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!
Matt
MattSouth East Queensland, QLD

Do Not Purchase From Spas Direct

published

Absolute lemon that has had leaks multiple times and the worst customer service I have ever experienced.
took weeks each time to get leak fixed and multiple calls and emails.
Has another huge leak now and have requested a refund and they simply refuse to answer calls and emails, will be taking them to court.

Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationGold Coast
Warranty Claim MadeYes
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!
SjO
SjOSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Poor service and defected product but not fixing the issue

published

I purchased a new SPA from Spa Direct in June 2021. It was delivered by SPA Direct sales consultant by himself. We found the crack in the bottom but Spa Direct now fusing to refund or replace. I am in to legal action. Be careful when buy SPA from them.

Value for Money
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationQLD -Arundel
Warranty Claim MadeYes
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!
Pool & Spa Shops

Find out how Spas Direct Physical Store compares to other Pool & Spa Shops

Know better, choose better.

Compare all
Angry
AngrySouth East Queensland, QLD

Terrible aftercare customer service on faulty spa.

published

Bought in May. Bluetooth stereo has never worked and one jet faulty/broken. Worst aftercare customer service ever!! (Still not fixed/replaced) so frustrating. Regret buying from here!! WANT OUR MONEY BACK!!

Value for Money
1/5
Cleaning & Maintenance
3/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationGold Coast
Warranty Claim MadeYes
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!
Clay
Clay
  • 2 reviews
  • 1 like

Terrible service and faulty products.

published

Purchased a spa and sauna. The lights and speakers have never worked I the spa and have been waiting 3 months to get repaired. When I unpacked the sauna there was a hole in a panel which you can clearly see has been done with a forklift and they refuse to take responsibility for.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!
Melbourne
MelbourneGreater Melbourne (Inner), VIC
  • 4 reviews
  • 2 likes

Appreciation

published

Thank you, I am finally able to walk out into my backyard with a smile. So very much appreciated.
Due to living with chronic pain I am able to get relief from water and heat

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!
See all Spas Direct reviews

Questions & Answers

Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

See all Spas Direct questions

Get an answer from our members and Spas Direct representatives

Spas Direct Physical Store

Details

Compare all 6 Spas Direct
CategoryPhysical Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa ShopsPhysical Shops and Pool & Spa Shops
Compare all 6 Spas Direct
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.