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Spas Direct Physical Store

Spas Direct Physical Store

WA, Perth, QLD, Gold Coast, VIC, Melbourne, etc... (See All)
4.1 from 184 reviews · View Statistics
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Listing monitored by Spas Direct

Reviews

2.4
23 reviews
  • Value for Money
    1.5 (11)
  • Cleaning & Maintenance
    2.1 (9)
  • Product Quality
    1.3 (12)
  • Return Claim MadeYes (6) · No (4)
  • Customer Service
    1.0 (12)
  • Warranty Claim MadeYes (14) · No
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Toni
ToniSouth East Queensland, QLD
  • 4 reviews
  • 6 likes

Your company is a joke, I will tell anyone that wants a spa not to buy from you

published

Had my spa since mid February and still not working, your company is impossible to get hold of, spent nearly 8000$ on this and you would inspect it to work, your after sales service is disgusting, who is running this show? Karma is a [Word Removed], hope your company goes broke.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Warranty Claim MadeYes
Purchase TypeSpa
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Russell P.
Russell P.South East Queensland, QLD

DO NOT BUY A SPA FROM THESE SCAMMERS

published

Our spa pump stopped working in October 2021, it was still under warranty. Spas Direct have misled us from the start, after weeks of phone calls, texts and emails, we were told before Christmas our part was in transit, now they are not responding to any of our correspondence. We are now looking to have it fixed locally.

Incentivised Review No
Store LocationCaloundra
Warranty Claim MadeYes
Purchase TypeSpa
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LULU
LULU
  • 2 reviews
  • 2 likes

SHOULD NOT BE SELLING TO THE PUBLIC

published

Bought a 6000 dollar spa from Spas Direct on medical advise it could be advantageous for my disabled wife with serious problems due to radiation and chemotherapy. After promises to repair rust and jet problems for close on 2yrs and never honouring it I give up. Don’t deal with these crooks!!!!

Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationArundal Gold Coast
Warranty Claim MadeYes
Purchase TypeSpa
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USELESS!

published

Thanks for still doing nothing to get my spa fixed!! 2 weeks and you havent done a thing. You guys are amazing. Glad consumer affairs had no luck changing the way you operate.
Had a dead heater since Boxing Day, and have been trying to get it fixed ever since. They dodge calls and email, and if you ever speak to someone the promise something to happen quickly, and then nothing!
Consumer Affairs can’t even get hold of them or get responses.

There is no other way to describe spas direct, other than useless!

Cheers!
Hope bad things come to your company.

Matt

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
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Matt
MattSouth East Queensland, QLD

Do Not Purchase From Spas Direct

published

Absolute lemon that has had leaks multiple times and the worst customer service I have ever experienced.
took weeks each time to get leak fixed and multiple calls and emails.
Has another huge leak now and have requested a refund and they simply refuse to answer calls and emails, will be taking them to court.

Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationGold Coast
Warranty Claim MadeYes
Purchase TypeSpa
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Glenn
Glenn
  • 2 reviews
  • 1 like

Absolutely zero aftercare... but happy to take your money

published

Waited 14 weeks for a mini plunge pool to arrive, unpacking I noticed there was only 2 large jets instead of 3 like all the pics and pool specs say. Up to over 5 weeks now and have not even received a call back from anyone that will even remotely try and solve this problem. They just keep palming it off to another department who in the end just dont give a damn about it.
They are quite happy to take your money then forget about you straight after. Am not going to fill the pool only for them to drain it again to fit another jet... I just want to use my bloody spa!!

Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Store LocationOnline
Warranty Claim MadeYes
Purchase TypePool
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Rita H.
Rita H.South East Queensland, QLD

Run a mile from this company

published

It was four months before our spa arrived and it had numerous leaks and problems. Their customer service is non existent. Such a terrible company after they have your money.

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationArundel Gold Coast
Warranty Claim MadeYes
Purchase TypeSpa
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Greg
GregSouth East Queensland, QLD

Old age will get me before the warranty claim is processed.

published

It took 18 months to get 1 LED light and 3 speakers changed and now the heating element is down to earth, the store owner on the Gold Coast is useless, hasn't returned my calls once. I have to deal with the Cranbourne store in Victoria to get something happening. If I had my time again I would've gone elsewhere.

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationArundel
Warranty Claim MadeYes
Purchase TypeSpa
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SjO
SjOSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Poor service and defected product but not fixing the issue

published

I purchased a new SPA from Spa Direct in June 2021. It was delivered by SPA Direct sales consultant by himself. We found the crack in the bottom but Spa Direct now fusing to refund or replace. I am in to legal action. Be careful when buy SPA from them.

Value for Money
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationQLD -Arundel
Warranty Claim MadeYes
Purchase TypeSpa
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Angry
AngrySouth East Queensland, QLD

Terrible aftercare customer service on faulty spa.

published

Bought in May. Bluetooth stereo has never worked and one jet faulty/broken. Worst aftercare customer service ever!! (Still not fixed/replaced) so frustrating. Regret buying from here!! WANT OUR MONEY BACK!!

Value for Money
1/5
Cleaning & Maintenance
3/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationGold Coast
Warranty Claim MadeYes
Purchase TypeSpa
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Clay
Clay
  • 2 reviews
  • 1 like

Terrible service and faulty products.

published

Purchased a spa and sauna. The lights and speakers have never worked I the spa and have been waiting 3 months to get repaired. When I unpacked the sauna there was a hole in a panel which you can clearly see has been done with a forklift and they refuse to take responsibility for.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
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Jason
JasonPerth, WA

A Sad Experience

published
Customer Service
1/5
Incentivised Review No
Store LocationKenwick WA
Warranty Claim MadeYes
Purchase TypeSpa
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Geoff
Geoff
  • 2 reviews
  • 1 like

Still waiting for service after 1 1/2 years

published

I am amazed by how many people have great service and for some reason I cannot get an answer for a ticket raised on May 21st 2018! Ticket number 423 raised 21st May 2018 in relation to replacing panels that were damaged on delivery - I have been contacted numerous times, had your technician here to look for himself, been promised resolution by a number of people, and yet on the 28th Feb 2019 still sit with damaged panels and no answer! Update, it is now the 13 September and this is still not fixed!

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Value for Money
1/5
Cleaning & Maintenance
3/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMelbourne, John has been to my house, Kerry has promised to order the part!
Warranty Claim MadeYes
Purchase TypeSpa
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Unhappy
UnhappyPerth, WA

Spa still not working

published

Spa still not working had for 18 months has only been working for two off them. Been ask for a invoice number so they can help me. How about spa direct just help me and everyone they have sold a piece of crap spa.

Cleaning & Maintenance
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationWA
Warranty Claim MadeYes
Purchase TypeSpa
Spas Direct
AfterSalesSpas DirectSend a private message

We have requested before that we need your invoice number so we can look into your complaint. Our after sales team work Monday - Friday 9am -5pm AEST

Spas Direct
AfterSalesSpas DirectSend a private message

We have tried to make contact with you several times, with No success, If you have an issue with your spa please call 1300772734 and quote REF1000. we are more than happy to help you. kind regards SPAS DIRECT

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Questions & Answers

Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

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Spas Direct Physical Store

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