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Spas Direct Physical Store

Spas Direct Physical Store

WA, Perth, QLD, Gold Coast, VIC, Melbourne, etc...
4.3 from 171 reviews · View Statistics
See the Best Pool & Spa Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Spas Direct

Reviews

2.0
4 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(3)
  • Value for Money
    2.0 (4)
  • Cleaning & Maintenance
    4.0 (2)
  • Product Quality
    2.0 (4)
  • Return Claim MadeYes (4) · No
  • Customer Service
    2.3 (3)
  • Warranty Claim MadeYes (4) · No
Previous
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SjO
SjOSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Poor service and defected product but not fixing the issue

published

I purchased a new SPA from Spa Direct in June 2021. It was delivered by SPA Direct sales consultant by himself. We found the crack in the bottom but Spa Direct now fusing to refund or replace. I am in to legal action. Be careful when buy SPA from them.

Value for Money
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationQLD -Arundel
Warranty Claim MadeYes
Purchase TypeSpa
Angry
AngrySouth East Queensland, QLD

Terrible aftercare customer service on faulty spa.

published

Bought in May. Bluetooth stereo has never worked and one jet faulty/broken. Worst aftercare customer service ever!! (Still not fixed/replaced) so frustrating. Regret buying from here!! WANT OUR MONEY BACK!!

Value for Money
1/5
Cleaning & Maintenance
3/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationGold Coast
Warranty Claim MadeYes
Purchase TypeSpa
Clay
Clay
  • 2 reviews
  • 1 like

Terrible service and faulty products.

published

Purchased a spa and sauna. The lights and speakers have never worked I the spa and have been waiting 3 months to get repaired. When I unpacked the sauna there was a hole in a panel which you can clearly see has been done with a forklift and they refuse to take responsibility for.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
Melbourne
MelbourneGreater Melbourne (Inner), VIC
  • 4 reviews
  • 2 likes

Appreciation

published

Thank you, I am finally able to walk out into my backyard with a smile. So very much appreciated.
Due to living with chronic pain I am able to get relief from water and heat

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
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Questions & Answers

Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

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Spas Direct Physical Store

Details

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