??!
1 photo
Spas Direct Physical Store

Spas Direct Physical Store

WA, Perth, VIC, Melbourne, QLD, Gold Coast, etc...
4.4 from 113 reviews

Reviews

4.5

62 reviews
5
(46)
4
(8)
3
(3)
2
(0)
1
(5)
  • Value for Money
    4.6 (58)
  • Cleaning & Maintenance
    4.6 (56)
  • Product Quality
    4.6 (59)
  • Return Claim MadeYes · No (62)
  • Warranty Claim MadeYes (8) · No (53)
  • Purchase Type
  • Customer Service
    4.4 (56)
Previous
Next

Reviewer Photos & Videos

  • More

Purchase of spa

published

We purchased a cascade swim spa from the Gold Coast. The salesman was friendly and knowledge. It has been trouble free and used frequently, particularly during summer. Great purchase and would recommend spas direct to anyone. Good products great service

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationGold coast

The reviewer stated that an incentive was offered for this review

Belinda

BelindaSouth East Queensland, QLD

DO NOT BUY OF SPA DIRECT

published

Brought cascade spa on 17/5/20 for $18,000 was told delivery was in 4 weeks if we brought that day as 2 were on there way by ship. Now 4 weeks later I'm told we need to wait until mid September but that's a maybe. Have called 20 times and never get a call back just a text msg to say not to contact them that they will call when spa is here. Also emailed John Back (general Manager) with no reply. Very unprofessional to deal with.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationLabrador gold coast

Very happy

published

So happy with our new spa it’s so relaxing and we use it every day
The delivery and set up was fantastic the boys went to great lengths to put it in position thank you

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationYatla
Pool & Spa Shops

Find out how Spas Direct Physical Store compares to other Pool & Spa Shops

Know better, choose better.

Compare all
Deon

DeonPerth

good spa

published

bought the delux california would give this spa 5/5 but unfortunately it has 1 big down fall all shoulder jets are non adjustable even on low setting it is to much had to change out all shoulder jets through a different company as spa’s direct did not want to help. photo is after jets were replaced much better not spraying my walls now

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store Locationcanningvale
Dazza

DazzaCentral Highlands and Goldfields, VIC

  • 2 reviews

Awesome Spa’s

published

2 to 3 times a week. Nothing better to come home after a hard days work in Cold Ballarat.
I went to Clark Rubber got a starter Kit $169 Sanit-eezy it was really easy to set up.
Thanks Darren

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne

The reviewer stated that an incentive was offered for this review

Great customer care

published

Loving our spa, we use it multiple times a week, with no issues! Great customer service by john, who's always happy to help. We highly recommend spas direct! Thank you!

Steven Patterson

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Hayley M

Hayley MCentral Highlands and Goldfields, VIC

  • 2 reviews

Amazing prices, products and customer service.

published

I use my spa on a daily basis. I was extremely impressed by the customer service your company provided, with Prompt responses and nothing was too had. The features and overall quality exceed my expectations.
With multiple filters and the ozone hygiene function, makes cleaning the spa a breeze.
Word on the street is that we are the envy of all our neighbours with our new swim spa

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationDandenong Melbourne
Peter Coggan

Peter CogganSouth-Eastern Region, NSW

  • 2 reviews

Bubbles galore among the gum trees!

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Kempy

KempySouth East Queensland, QLD

So nice and relaxing after a busy day.

published

Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationGold coast
Pool & Spa Shops

Find out how Spas Direct Physical Store compares to other Pool & Spa Shops

Know better, choose better.

Compare all

Great Entertainer

published

Very happy with our purchase , we use the spa most nights for both enjoyment and relaxation.
Such a great company to deal with and our local sales man was great .
Love it .

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationKenwick WA
Fiona

FionaGreater Melbourne (Outer), VIC

Great service!! Great product!!!

published

We have had our spa plunge pool for 6 months now and swim in it 4-5 times a week. With two young children it has been a blessing during the last 2 months of being at home as a result of the pandemic!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCranbourne, Victoria

The reviewer stated that an incentive was offered for this review

Imran N Jazz Y.

Imran N Jazz Y.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Dream Comes True

published

Super California Deluxe spa is the most sensational thing we got. It's so relaxing to sit in it after work and really easy to maintain. Really recommend to see John in Cranbourne west.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCranbourne West

The reviewer stated that an incentive was offered for this review

Kim T.

Kim T.Perth, WA

Great service value for money

published

Quite often easy to clean great value very relaxing after a hard day at work, good for socialising with friends and family, good having a spa to use all year round.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationPerth

The reviewer stated that an incentive was offered for this review

Kristy

KristyGippsland, VIC

Best thing we have purchased

published

We love that we can use our swim spa all year round.. our family loves our spa and we spend more time using it than we thought we would have ! Zip pay made it affordable with weekly repayments which made the purchase possible .

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne

The reviewer stated that an incentive was offered for this review

Jojo

JojoNorthern Region, NSW

  • 2 reviews

We absolutely love it... everything was a breeze from the store through to delivery which was seamless.

published

We use it at least 3-4 times a week.. it is super easy to use, although the green tree frogs love it atm so it can get a bit dirty, but easy to clean before we jump in

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

Find out how Spas Direct Physical Store compares to other Pool & Spa Shops

Know better, choose better.

Compare all
Lindsay H.

Lindsay H.South East Queensland, QLD

best buy ever

published

we use the spa at least 3-4 times a week all year round. much better than just a pool that you can only use when its warm. lovely just to relax in or for the kids to have fun

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Purchase TypeSpa
Store Locationbrisbane
Carol Duffy

Carol DuffyPerth, WA

Best thing we’ve ever bought! Absolutely love it!

published

We’ve been in the spa pretty much every day since it was delivered, really easy maintenance, delivery was really quick and the spa is easy to use, the whole family love it, it’s great to use after a work out or a busy day

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationPerth

Great value for money

published

We use our spa 3/4 times a week it’s great value for money and easy to keep warm and clean. Kids love it in the day we love it at night!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationWA

The reviewer stated that an incentive was offered for this review

Best Thing we have ever bought

published

We love our spa. Once we downloaded the manual for the touch screen keypad we worked out how to use it properly. We enjoy spending quality time together in it. It's easy to use and maintain

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMaryborough Qld

The reviewer stated that an incentive was offered for this review

Coleen

ColeenSouth East Queensland, QLD

Love my spa

published

I love my spa , best thing I ever bought . Lovely when we get home after a long week and relax with a beveridge or two . Excited to use ig kn the winter time too

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationGold Coast
Page 1 of 4
See all Spas Direct reviews

Questions & Answers

Sorry, there are no questions about Spas Direct Physical Store but you can read 9 questions about Spas Direct.

Get an answer from our members and Spas Direct representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.