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Spas Direct Physical Store

Spas Direct Physical Store

WA, Perth, VIC, Melbourne, QLD, Gold Coast, etc...
4.4 from 139 reviews · View Statistics

Reviews

4.5

82 reviews
  • Value for Money
    4.6 (77)
  • Cleaning & Maintenance
    4.5 (75)
  • Product Quality
    4.6 (78)
  • Return Claim MadeYes · No (82)
  • Customer Service
    4.4 (76)
  • Warranty Claim MadeYes (9) · No (72)
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Reviewer Photos & Videos

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Georgette Anderson

Georgette Anderson Greater Melbourne (Outer), VIC

I can swim all year round

published

Fantasic service & fast delivery. We use it atleast 5 days a week, coming home after a long day at work to just stop and relax is amazing. I can use it even when the weather isn't great and can get excerise aswell in our extreme swim spa. So happy with our purchase, so glad i didn't spend money on a pool that i could only use when weather permits, especially here in Melbourne. Happy customer.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
Purchase TypeSpa
Chris

Chris South East Queensland, QLD

Great spar

published

Nothing better then coming home to a beautiful relaxing spa. These guys made the whole purchase a breeze. It’s easy to keep clean and maintain. There after sales services is great as well

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Natalie

NatalieGreater Melbourne (Outer), VIC

Wonderful experience from start to finish

published

Love our spa. Sales staff were lovely and helpful from start to finish. The spa is easy to use and maintain and we use it most nights. We have the California grande deluxe. It's the best purchase we have made for our home.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCranbourne
Warranty Claim MadeNo
Purchase TypeSpa
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Keith

KeithPeel, WA

Molokai spa

published

We use our spa daily it is great for the whole family for relaxing and relieving aches. The kids love it after sport. Very easy to maintain. Very happy with our purchase

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationPerth WA
Warranty Claim MadeNo
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Mark

MarkPeel, WA

We bought the spa because of injuries we have and the power on the jets and placement are awesome

published

We use the spa every day mainly for short periods of time each time... after the initial set up the spa is easy to maintain just add a it of chlorine each day

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationPerth
Warranty Claim MadeNo
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Love my spa!

published

Great quality. The warehouse also stocks all the accessories I need to keep my spa happy and healthy. Would highly recommend looking here for your new spa. They also stock swim spas.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPerth
Warranty Claim MadeNo
Purchase TypeSpa
Little B.

Little B.Perth, WA

Molokai Deluxe Spa

published

The spa has been a great addition to the house for all year round use. Love those winter nights sitting in the spa watching TV. Always great customer service from Muftah and love the new store.

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Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKenwick
Warranty Claim MadeNo
Purchase TypeSpa
Jesse

JessePerth, WA

  • 2 reviews

Great Spa’s, great price and great service!

published

Love my Bali spa 3, had it for about 4 years. Use it all year round such a great unit! Excellent service both pre and post sale from Muftah. Highly recommended!!!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKenwick, WA
Warranty Claim MadeNo
Purchase TypeSpa
Dave C.

Dave C.South East Queensland, QLD

  • 4 reviews
  • 4 likes

DO NOT CALL THEIR NUMBER UNLESS YOU WANT MARKETING TEXTS FOREVER!!!!

published

Despite 10 requests to have my number removed from their marketing list, I am still receiving text messages after hours. You cannot call their stores direct, only via a messaging service. I only called for information on installation on behalf of one of their customers. Very unprofessional company.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationNatational Number
Warranty Claim MadeNo
Purchase TypeServicing
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Shanzy

ShanzyPerth, WA

Almost 1 year on after buying swim spa - still awesome!

published
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Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Imran N Jazz Y.

Imran N Jazz Y.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Best thing to have in lockdown

published

We are so glad we bought Super California deluxe spa because it's so relaxing. You don't need to go anywhere because the whole family really enjoys the spa. Thanks spa direct.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSpa direct cranbourne
Warranty Claim MadeNo
Purchase TypeSpa
Kristy

KristyGippsland, VIC

Best thing we ever brought

published

We use our spa all year round and its the best thing we have ever bought. Gets the kids off the phones and outside with us.its easy to clean and maintain.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Dale

DaleGreater Melbourne (Metropolitan), VIC

Atlantic spa deluxe ,

published

Perfect spa bought the Atlantic spa deluxe in may and it’s been fantastic we use it every second night ,my son is in it every night ,great design ,we have had No issues highly recommend good quality ,very easy to look after ,hooks up to blue tooth easily and plenty of room for 7

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationDandenong
Warranty Claim MadeNo
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

JKPenn

JKPennSouth East Queensland, QLD

  • 2 reviews

Brilliant Purchase!

published

I had been keeping an eye on the Spas Direct website and Facebook page for several months on the many different options and offerings they have. We finally decided to visit the Gold Coast branch and it was a great experience with Mark and Kim very knowledgeable and patient in their information and advice. We decided to take the plunge with a little Byron Bay Platinum hot tub. We've only had the hot tub just under two weeks but to say we're happy would be understating things! Our little girls are seemingly obsessed with dips in their 'mini pool'.

Great service, wonderful product and we could not be more ecstatic with our decision to go with Spas Direct for our leisurely purchase!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Mara

Mara

  • 2 reviews

Love our spa!

published

Love our spa! It works great and is very relaxing after a busy day! We use it in winter and summer - you can use it as therapy or you can invite your friends for a tropical spa party! Highly recommend Spas Direct!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

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Bali spa deluxe

published

Love our spa. Use it all the time. Good price and quality spa. Two friends have also purchased spa from spas direct after we did and love theirs too. Staff were very helpful at purchase also.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

John

John

  • 2 reviews

Atlantic deluxe spa

published

John who i dealt with was very helpful with all my enquiries prior to and buying the spa. He went above and beyond with my calls after hours. All his help led me to purchase an Atlantic deluxe spa which we love and use 3 to 4 times a week. The service technician, also John should get a mention who also helped me out after hours when the kids put the spa in eco mode and I didn't know how to reset it back to normal. I highly recommend spas direct for an awesome spa and great salespeople. Well done guys!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
Purchase TypeSpa
Lindsay

LindsayWheatbelt, WA

So good after a long days work!

published

So good in the winter when it’s sitting at 40 Degrees after winter sports. Jets are great for aching muscles. Had for 8 months and so far no problems with it. So easy to maintain, easy to clean and change filter.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationKenwick, WA
Warranty Claim MadeNo
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Katrina F.

Katrina F.Greater Melbourne (Metropolitan), VIC

Best thing we have ever brought

published

We use the spa nearly every night don't think we could live with out now great for after a hard days work in the garden no aching bones the next day

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
Purchase TypeSpa
Belinda

BelindaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Spa Heaven

published

Received our spa last week and I'm in heaven. We use it daily after work.
So far we have just filled it and enjoyed. No maintenance at all. Perfect for us as we work alot.

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Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGoldcoast qld
Warranty Claim MadeNo
Purchase TypePool and Spa

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Glenn Boston

Glenn Bostonasked

QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

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