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Spas Direct Physical Store

Spas Direct Physical Store

WA, Perth, VIC, Melbourne, QLD, Gold Coast, etc...
4.5 from 128 reviews

Reviews

4.6

65 reviews
5
(52)
4
(6)
3
(3)
2
(0)
1
(4)
  • Value for Money
    4.7 (61)
  • Cleaning & Maintenance
    4.6 (58)
  • Product Quality
    4.7 (61)
  • Return Claim MadeYes · No (65)
  • Warranty Claim MadeYes · No (65)
  • Purchase Type
  • Customer Service
    4.5 (59)
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Reviewer Photos & Videos

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Jesse

JessePerth, WA

  • 2 reviews

Great Spa’s, great price and great service!

published

Love my Bali spa 3, had it for about 4 years. Use it all year round such a great unit! Excellent service both pre and post sale from Muftah. Highly recommended!!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationKenwick, WA
Dave C.

Dave C.South East Queensland, QLD

  • 4 reviews
  • 3 likes

DO NOT CALL THEIR NUMBER UNLESS YOU WANT MARKETING TEXTS FOREVER!!!!

published

Despite 10 requests to have my number removed from their marketing list, I am still receiving text messages after hours. You cannot call their stores direct, only via a messaging service. I only called for information on installation on behalf of one of their customers. Very unprofessional company.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
Store LocationNatational Number
Shanzy

ShanzyPerth, WA

Almost 1 year on after buying swim spa - still awesome!

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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Imran N Jazz Y.

Imran N Jazz Y.Greater Melbourne (Outer), VIC

  • 2 reviews

Best thing to have in lockdown

published

We are so glad we bought Super California deluxe spa because it's so relaxing. You don't need to go anywhere because the whole family really enjoys the spa. Thanks spa direct.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpa direct cranbourne
Kristy

KristyGippsland, VIC

Best thing we ever brought

published

We use our spa all year round and its the best thing we have ever bought. Gets the kids off the phones and outside with us.its easy to clean and maintain.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne

The reviewer stated that an incentive was offered for this review

Dale

DaleGreater Melbourne (Metropolitan), VIC

Atlantic spa deluxe ,

published

Perfect spa bought the Atlantic spa deluxe in may and it’s been fantastic we use it every second night ,my son is in it every night ,great design ,we have had No issues highly recommend good quality ,very easy to look after ,hooks up to blue tooth easily and plenty of room for 7

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationDandenong

The reviewer stated that an incentive was offered for this review

JKPenn

JKPennSouth East Queensland, QLD

  • 2 reviews

Brilliant Purchase!

published

I had been keeping an eye on the Spas Direct website and Facebook page for several months on the many different options and offerings they have. We finally decided to visit the Gold Coast branch and it was a great experience with Mark and Kim very knowledgeable and patient in their information and advice. We decided to take the plunge with a little Byron Bay Platinum hot tub. We've only had the hot tub just under two weeks but to say we're happy would be understating things! Our little girls are seemingly obsessed with dips in their 'mini pool'.

Great service, wonderful product and we could not be more ecstatic with our decision to go with Spas Direct for our leisurely purchase!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationGold Coast

The reviewer stated that an incentive was offered for this review

Mara

Mara

  • 2 reviews

Love our spa!

published

Love our spa! It works great and is very relaxing after a busy day! We use it in winter and summer - you can use it as therapy or you can invite your friends for a tropical spa party! Highly recommend Spas Direct!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne

The reviewer stated that an incentive was offered for this review

Bali spa deluxe

published

Love our spa. Use it all the time. Good price and quality spa. Two friends have also purchased spa from spas direct after we did and love theirs too. Staff were very helpful at purchase also.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne

The reviewer stated that an incentive was offered for this review

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John

John

  • 2 reviews

Atlantic deluxe spa

published

John who i dealt with was very helpful with all my enquiries prior to and buying the spa. He went above and beyond with my calls after hours. All his help led me to purchase an Atlantic deluxe spa which we love and use 3 to 4 times a week. The service technician, also John should get a mention who also helped me out after hours when the kids put the spa in eco mode and I didn't know how to reset it back to normal. I highly recommend spas direct for an awesome spa and great salespeople. Well done guys!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne
Lindsay

LindsayWheatbelt, WA

So good after a long days work!

published

So good in the winter when it’s sitting at 40 Degrees after winter sports. Jets are great for aching muscles. Had for 8 months and so far no problems with it. So easy to maintain, easy to clean and change filter.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationKenwick, WA

The reviewer stated that an incentive was offered for this review

Katrina F.

Katrina F.Greater Melbourne (Metropolitan), VIC

Best thing we have ever brought

published

We use the spa nearly every night don't think we could live with out now great for after a hard days work in the garden no aching bones the next day

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne
Belinda

BelindaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Spa Heaven

published

Received our spa last week and I'm in heaven. We use it daily after work.
So far we have just filled it and enjoyed. No maintenance at all. Perfect for us as we work alot.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationGoldcoast qld

The reviewer stated that an incentive was offered for this review

Gary Doherty

Gary DohertySouth East Queensland, QLD

A great investment

published

We use our new spa at least three times a week and using the nature 2 spa stick ensures easy maintenance. Day or night we truly enjoy our latest patio addition.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationGold Coast QLD

The reviewer stated that an incentive was offered for this review

CRB

CRBWestern District, VIC

  • 2 reviews
  • 2 likes

Love, love, love our Spa

published

We use our spa all year round but mostly in summer. It is a real drawcard when it comes to entertaining. It's quite easy to maintain cleanliness, however a little tricky to keep the bodyfat particles away. Spas direct were very helpful and offer value for money. I would highly recommend!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

Find out how Spas Direct Physical Store compares to other Pool & Spa Shops

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Jodie

JodieGippsland, VIC

Best ever purchase!!

published

We love our swim spa! Easy to use, maintainence is easy! We use it all the time, hot or cold weather. Love how relaxing it is, but also love the fitness side of it to with the endless swimming!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa

Purchase of spa

published

We purchased a cascade swim spa from the Gold Coast. The salesman was friendly and knowledge. It has been trouble free and used frequently, particularly during summer. Great purchase and would recommend spas direct to anyone. Good products great service

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationGold coast

The reviewer stated that an incentive was offered for this review

Belinda

BelindaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

DO NOT BUY OF SPA DIRECT

published

Brought cascade spa on 17/5/20 for $18,000 was told delivery was in 4 weeks if we brought that day as 2 were on there way by ship. Now 4 weeks later I'm told we need to wait until mid September but that's a maybe. Have called 20 times and never get a call back just a text msg to say not to contact them that they will call when spa is here. Also emailed John Back (general Manager) with no reply. Very unprofessional to deal with.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationLabrador gold coast

Very happy

published

So happy with our new spa it’s so relaxing and we use it every day
The delivery and set up was fantastic the boys went to great lengths to put it in position thank you

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationYatla
Deon

DeonPerth

good spa

published

bought the delux california would give this spa 5/5 but unfortunately it has 1 big down fall all shoulder jets are non adjustable even on low setting it is to much had to change out all shoulder jets through a different company as spa’s direct did not want to help. photo is after jets were replaced much better not spraying my walls now

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store Locationcanningvale
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Questions & Answers

Glenn Boston

Glenn Bostonasked

QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

No answers

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