Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Great spa at a great price
The spa is enjoyed by the whole family and us used regularly. Very easy to maintain and keep clean. Pricing was great. Such an enjoyable way to end a long day.
Exactly what we were hoping for
We try to get in at least once a week but was definitely more often in the school holidays. It's easy to maintain though I had to Google what the different filter and heater modes meant because I couldn't make heads or tails of this in the manual.
What a great decision!!!
We purchased a deluxe swim spa from spas direct, we have been so happy with the spa and it has helped all our aches and pains greatly. The purchase and delivery was such a simple process, they were able to work the delivery date around our builders which was fantastic. Having never had a pool or spa before, I really wasn’t sure what to expect from an ongoing maintenance perspective, I have been so surprised at how easy the water quality is to maintain.
Absolutely love my spa!
Very simple to maintain! We use our spa weekly and have found it is not expensive to fill or run! It was a great addition to our entertaining area! Thanks spas direct!
We use our swim spa 4 to 5 times a week swimming and add chemicals once or twice a fortnight. Perfect for our small family. Great customer sevice and easy warranty claim.
Amazing service and quality
We use it alot few times a week even if it's raining
So easy to maintain and keep clean ;)
Filters easy to clean and look after
Hardly clean the bottom either great product
Love Our spa!
We use it everyday! What a luxury. It’s fabulous in winter time too!
Maintaining it is very easy and it has a lid so no leaves or debris can get in.
We love our spa, it gets used most weekends, so relaxing and just perfect to end a hard working week! So easy to maintain and definitely great value for money.
We purchased the Molokai deluxe spa about 2 months ago and asked for delivery 3 weeks later.
Spa was delivered on time, in perfect condition and works great.
We use it all the time and so far have not had any issues.
Brought a Venus deluxe spa late in September last year. Not only was the spa a few weeks late to be delivered, we also had no instructions with the spa. We tried calling multiple times, leaving emails and messages and still no response. Fast forward time till now, It has been two months where we have been Trying to order a new filter and still nothing. When I did get through they advise me to put a good review up on here and I will get a free filter worth $99. It has been three weeks Since putting up a good review and funny enough, still nothing. This is my update to my last review. The service is terrible ! I do not recommend these people to anybody. If only I could turn back time!
Good Spa, just be aware of extra costs and post sale service
We use our swim spa very often. It's a good piece of hardware and pretty easy to be maintain. I went into the purchase a little blind, please be aware of extra cost related to owning a spa. Delivery cost me upwards of 2 grand. To get the electrics done was also 2 grand. Then you firstly have to prepare where you are going to put your spa, I spent 3 grand on a concrete slab. Plus also another 2 K on pool fencing. So my $20,000 well priced swim spa, quickly became an almost 30k investment. Plus running costs, I would advise investing in solar pan...els, as your electricity bill will near double. Of course none of this was talked about at point of sale, the salesmen was very focused on getting our money. Plus post sale service left a lot to be desired. Trying to get information for our electrician was a nightmare. But after a 6 month project of getting it operational, our swim spa is wonderful.
I love my spa and it was a pleasure dealing with Muftah and his team. He arranged to deliver to Bunbury from Perth on my day off. The spa was great value and our family is very much enjoying the spa. I would highly recommend Spa direct as they offer a great product for a great price.
Use it nearly every night. Couldn’t live without it now. Best purchase in a long time. Very easy to maintain and keep clean. Super easy process when purchasing our spa.
Good resolution from Paul regards to cv 19 spa delays can’t wait for the spa to arrive
And do some swimming
Will leave a product review once I have received it
AMAZING SERVICE - BEST SPA
WOW. John from Melbourne was an absolute pleasure to deal with. Not only with the sale of the spa but his aftercare service is beyond amazing. Very Happy! Thanks John. Best customer service ever!
Great spa but wish I bought elsewhere
Was talked into a spa and did zippay. Then was told I would have to wait upto 16weeks for delivery, couldn’t pull out as zippay had already cleared.
Then waited and waited over 5weeks during the hottest time. Whole reason we bought it was for the peak summer.. cost a fortune for delivery..
called head office few times and explained and they said we will sort it. But never called back. Head office customer service is crap.
personally wouldn’t recommend spa direct.
Best buy leading into a hot summer.
Love my spa. Either cooling down on a hot day or relaxing in the evening. So easy to maintain and Mufta has been great. Prompt delivery and walking me thru the set up. Awesome thanks Mufta and spa direct.
What a great investment
We made the decision to invest in a hydro therapy spa from spa's direct. The service we recieved was second to none. Thank you to Muftah for his attention to detail and making it such.an easy and hassel free purchase. With little to no maintainence for the amount of use. We get to spend more time enjoying our spa.
- WA, Perth
- Verified customer
Great spa with a great price
Thank you Muftah for a friendly and professional service. Absolutely great spa with a great pricing too. Highly recommended to anyone who is looking for a spa. My kids love it!
Still waiting for service after 1 1/2 years
I am amazed by how many people have great service and for some reason I cannot get an answer for a ticket raised on May 21st 2018! Ticket number 423 raised 21st May 2018 in relation to replacing panels that were damaged on delivery - I have been contacted numerous times, had your technician here to look for himself, been promised resolution by a number of people, and yet on the 28th Feb 2019 still sit with damaged panels and no answer! Update, it is now the 13 September and this is still not fixed!
Questions & Answers
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston
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