Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
- WA, Perth
Great spa with a great price
Thank you Muftah for a friendly and professional service. Absolutely great spa with a great pricing too. Highly recommended to anyone who is looking for a spa. My kids love it!
Still waiting for service after 1 1/2 years
I am amazed by how many people have great service and for some reason I cannot get an answer for a ticket raised on May 21st 2018! Ticket number 423 raised 21st May 2018 in relation to replacing panels that were damaged on delivery - I have been contacted numerous times, had your technician here to look for himself, been promised resolution by a number of people, and yet on the 28th Feb 2019 still sit with damaged panels and no answer! Update, it is now the 13 September and this is still not fixed!
- VIC, Melbourne
Affordable Spa and Excellent Service
We went to visit the display room in Campbellfield, and John was there to assist. Within minutes he explained to us all the products available and our options. We ended up buying a Jupiter Spa deluxe but the item will come from NSW. He was able to quickly arrange for the transport to VIC and while we waited for our house to finish, they agreed to keep it in store for a month, all that plus a free upgrade. Their service is top notch. The spa itself is very easy to use, plug, fill it with water, work on the chemicals to keep the water in pristine...condition. It works wonders for amateur athletes like myself and my husband by helping in our quick recovery. We love using the spa during cold winter nights and you can look at the stars! There are plenty of options to choose from and finance is available too, what’s stopping you from owning a spa?
Great alternative to a pool
Easy to maintain great family entertainment the cost compared to a concrete pool are unbelievable
And if we decide to move we can take the swim spa with us to our new house
Great spa superb value for money
Every other day and very easy to maintain taking samples to local spa shop to give you free diagnose on chemical needed. Easy to fill Ann's empty with great service backup if needed
Spa still not working
Spa still not working had for 18 months has only been working for two off them. Been ask for a invoice number so they can help me. How about spa direct just help me and everyone they have sold a piece of crap spa.
Excellent old fashioned personal service!
John from spas direct in campbellfield gives good old fashioned quality personal service. Nothing is too much trouble for him. We purchased the bali deluxe spa and we love it! Thanks John!
- VIC, Melbourne
Absolute love our new spa
We have recently purchased a spa from Spas Direct Campbellfield, and have to say we are absolutely thrilled with the product the service and the after service we have received. We are currently using our spa everyday! Kids, neighbours, everybody loves it! Thanks to John and the Spas Direct Team.
Thank you Spa's Direct
Want to buy a new spa? go visit John at Spa's Direct Melbourne store in Campbellfield, what a great experience we had from the help we got in choosing a spa that was right for us, all our questions answered honestly and excellent communication via text, phone and email. We are extremely happy with the spa itself as well structurally sound and made well, if your looking for a spa you won't be disappointed go see John
We love our spa, the kids love it to. We use ours regularly and it is so relaxing. We have our friends over and it’s a great way to unwind after a busy day at work. Easy to maintain also.
- WA, Perth
Great Spa and service
Absolutely love our spa. We use the about 5 days out of 7 every week. Great service from Muftah at Cannington. Highly recommend very reasonable prices. Only problem is I wish hubby had let me buy the bigger one.
Hugh shout out to Spas Direct Australia. Outstanding product, sales and service. The staff were an absolute delight to deal with, Kerry. Very satisfied customers. We use the spa daily. Low maintenance. Everyone loves watching tv whilst relaxing. Bring on the footy season!
So happy with our new spa.
They where very helpful when we went to look and choose our spa. And picking up our spa all went well. The whole family is enjoying the new spa. Thankyou Sophie.
- QLD, Brisbane
Great spa, poor experience
It started with the sales rep requesting a deposit asap to secure a spa for the 22/12/18 delivery. Paid it same day. Come the 20/12/18, I get a text msg from another rep advising full payment overdue and to pay asap. Full payment was made same day. I then msg facebook asking what the process of delivery is and confirming my spa is arriving. I get told from what they can see, my order is not due till the 12/1/19. I make several attempts to contact the sales rep, support line & facebook, with everyone telling me the same thing. I request a refund...several times, but am not acknowledged. Finally the original sales rep texts advising it's the first he is hearing of these issues, and changes the story to that full payment had to be made with in 1 week of the deposit to secure a spa for the 22/12/18, even though the deposit was paid on the 7/12/18 and full payment the 20/12/18. Again I request a refund. Get told he will talk to his manager but I got a great deal and wouldn't get it cheaper elsewhere. I gave up and said, just forget it, lesson learnt. The spa finally arrives. I again (4th time mind you I asked about delivery from different channels), ask when the delivery will be so I can organise a crane the same time to lift it over my house. Here I get told for the first time, that delivery is not included. Again, I am exhausted, so just arrange my own delivery. Get it home and have electrician booked in to hardwire it. They have questions. Phone the support line, and get told someone would call them back. So a second call out from them to complete the job. Then, I ask for instructions on the stairs provided as none in the box. I get a quick response and have a set emailed to me. However, they are not for these stairs and/or they do not match the parts included. I msg facebook advising the same, and get provided with a link for warranty claims. After clicking the link, it says to complete warranty registration information to activate warranty. So I do this. I instantly get an email advising "Thanks for entering our online Christmas spa giveaway!". Mind you, we are now in late January by now. I again advise facebook of this, with no reply. Then, Friday, I get a call from a lady advising that my warranty registration has been received successfully, and if I would like to leave a review so she can send me out spare filters? Very much sounded like they would only be sent if I left a review. I proceed to tell her of my experience above, but she doesn't care, saying she has simply been given my details to call. I request warranty confirmation in writing as her call doesn't give me peace of mind given the above experience. She cannot do this either, stating she doesn't know what head office does. She just calls off her list. Well, here's my review. To top this off, spa prices from them including the one I purchased have dropped up to $2k mid January below my purchase price. I look forward to my spare filters & written confirmation of my warranty registration. Thank you update 11.3.19 - owner [name removed] rocked up to my work unannounced with filters & offering to leave a tray table also. Wanting to discuss the review, all whilst I had customers dining in and lining up. He also asked to order food, which I declined given the already published falsified review. I advised I would take his call at 2.30pm, which I did. Explained every aspect of my review to which there really wasn't any acceptance, although acknowledged. I appreciate the filters which were previously promised, and the table as a further gesture.
Great value for your buck.
Well priced product. Have 5 different seats which all give a very different massage. Had a problem with one of the panels which was fixed in due time with very little fuss. Easy to maintain and doesn't emit the odours that standard bromine spa emits.
I spent $7,500 on my spa/gazebo and it has been absolutely fantastic! We have had no issues with the spa at all.
The after service has been incredible and I would encourage anyone looking for a spa to get in contact with Spa’s Direct.
They have a great range of products to choose and certainly the market leader in my opinion.
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