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Spas Direct Physical Store

Spas Direct Physical Store (page 2 of 6)

WA, Perth, VIC, Melbourne, QLD, Gold Coast, etc...
4.4 from 113 reviews

Reviews

4.4

113 reviews
5
(84)
4
(15)
3
(4)
2
(0)
1
(10)
  • Value for Money
    4.6 (64)
  • Cleaning & Maintenance
    4.5 (62)
  • Product Quality
    4.5 (65)
  • Return Claim MadeYes (1) · No (62)
  • Warranty Claim MadeYes (9) · No (53)
  • Purchase Type
  • Customer Service
    4.3 (62)
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Best Thing we have ever bought

published

We love our spa. Once we downloaded the manual for the touch screen keypad we worked out how to use it properly. We enjoy spending quality time together in it. It's easy to use and maintain

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMaryborough Qld
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The reviewer stated that an incentive was offered for this review

Coleen

ColeenSouth East Queensland, QLD

Love my spa

published

I love my spa , best thing I ever bought . Lovely when we get home after a long week and relax with a beveridge or two . Excited to use ig kn the winter time too

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationGold Coast
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Great customer experience

published

We have used our spa most days since purchasing. Our sales rep has been amazing any question we can contact them and had any questions answered within a hour. So far so good. Highly recommended!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationPerth
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Steve H.

Steve H.Perth, WA

Lifesaver this Lockdown

published

Spas Direct offered excellent value for money, so much so that at first we were a little sceptical thinking 'what's wrong, why so cheap? We purchased a spa for delivery to coincide with the keys to our new build, delivery was timely and setup was simple. We did however have a small issue with the spa resetting and restarting itself regularly. The Spas Direct tech guys were helpful, ordered a replacement part for delivery and a tech to install. These things happen and was rectified without fuss. We have enjoyed a great spa ever since, and it has proved to be a lifesaver during the COVID lockdown period. Thanks guys.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Purchase TypeSpa
Store LocationPerth WA
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Sofia

SofiaGreater Melbourne (Outer), VIC

Love love love my spa

published

I was wanting a spa for a very long time but couldn't afford until now with the Zip pay thanks and we use the spa at least 3 times a week. It is so easy to maintain I have no problem keeping it clean. Cheers

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCranbourne Vic
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The reviewer stated that an incentive was offered for this review

Kevin W

Kevin WGreater Melbourne (Outer), VIC

  • 2 reviews

Family purchase

published

Already owning an inground pool, but realising it sits idle at least 6 months of the year we decided to add a spa, bought the Atlantic deluxe. Had it nearly 10 days, and used it every day so far by all 4 members of the family. Amazing purchase, great company to deal with, delivery was easy, 4 days from purchase to use....

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne
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The reviewer stated that an incentive was offered for this review

diane

dianePerth, WA

Eventually got a spa

published

Enjoying using our spa at lest a couple of times a week and more on weekends
It has been easy to set up and just trying to get the chemical balance right in the beginning but have mastered this now, as it is different to our pool

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store Locationperth WA
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The reviewer stated that an incentive was offered for this review

Ben_Walters

Ben_Walters

  • 2 reviews
  • 3 likes

Bali deluxe spa absolutely awesome

published

We looked around a lot of places before purchasing our spa as we wanted the complete package the guys at spa direct Perth made that happen professional easy to deal with thru the whole process cheers

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationPerth wa
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The reviewer stated that an incentive was offered for this review

Great spa at a great price

published

The spa is enjoyed by the whole family and us used regularly. Very easy to maintain and keep clean. Pricing was great. Such an enjoyable way to end a long day.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationKenwick WA
See all answers

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

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Leishaizzy

LeishaizzyPerth

  • 5 reviews

Exactly what we were hoping for

published

We try to get in at least once a week but was definitely more often in the school holidays. It's easy to maintain though I had to Google what the different filter and heater modes meant because I couldn't make heads or tails of this in the manual.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMaddington WA
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Stacey

StaceySouth East Queensland, QLD

  • 2 reviews

What a great decision!!!

published

We purchased a deluxe swim spa from spas direct, we have been so happy with the spa and it has helped all our aches and pains greatly. The purchase and delivery was such a simple process, they were able to work the delivery date around our builders which was fantastic. Having never had a pool or spa before, I really wasn’t sure what to expect from an ongoing maintenance perspective, I have been so surprised at how easy the water quality is to maintain.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationGold coast
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The reviewer stated that an incentive was offered for this review

Tiffany

TiffanyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Absolutely love my spa!

published

Very simple to maintain! We use our spa weekly and have found it is not expensive to fill or run! It was a great addition to our entertaining area! Thanks spas direct!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCampbellfield
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The reviewer stated that an incentive was offered for this review

Lindsay

LindsayWheatbelt, WA

Love our spa, so relaxing after a hard days work! The service provided has been great!

published

We use it 1-2 times per week in cooler months and 3-4 times per week during warmer months. Is so easy to maintain, just test the water with a test strip and add chemicals to suit.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationKenwick WA
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The reviewer stated that an incentive was offered for this review

Great spa!

published

We use our swim spa 4 to 5 times a week swimming and add chemicals once or twice a fortnight. Perfect for our small family. Great customer sevice and easy warranty claim.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationMaryborough
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The reviewer stated that an incentive was offered for this review

Sharlene P.

Sharlene P.Perth, WA

Amazing service and quality

published

We use it alot few times a week even if it's raining
So easy to maintain and keep clean ;)
Filters easy to clean and look after
Hardly clean the bottom either great product

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationKenwick
See all answers

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

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Cheryl

CherylSouth East Queensland, QLD

Love Our spa!

published

We use it everyday! What a luxury. It’s fabulous in winter time too!
Maintaining it is very easy and it has a lid so no leaves or debris can get in.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpas direct Labrador
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The reviewer stated that an incentive was offered for this review

Tracey A.

Tracey A.South West, WA

Just perfect

published

We love our spa, it gets used most weekends, so relaxing and just perfect to end a hard working week! So easy to maintain and definitely great value for money.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationPerth
See all answers

The reviewer stated that an incentive was offered for this review

Tracey

TraceyPerth, WA

Awesome spa

published

We purchased the Molokai deluxe spa about 2 months ago and asked for delivery 3 weeks later.
Spa was delivered on time, in perfect condition and works great.
We use it all the time and so far have not had any issues.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationKenwick wa
See all answers

The reviewer stated that an incentive was offered for this review

Katrina F.

Katrina F.Greater Melbourne (Metropolitan), VIC

Kids love it and it's great after a long day at work

published

Spa gets used every day and it's quite easy to maintain we have had no issues with maintenance on it it's great the best thing we have ever brought love it so much

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationWarehouse in Melbourne
See all answers

The reviewer stated that an incentive was offered for this review

Ryan

RyanSouth East Queensland, QLD

Disgusting service!

published

Brought a Venus deluxe spa late in September last year. Not only was the spa a few weeks late to be delivered, we also had no instructions with the spa. We tried calling multiple times, leaving emails and messages and still no response. Fast forward time till now, It has been two months where we have been Trying to order a new filter and still nothing. When I did get through they advise me to put a good review up on here and I will get a free filter worth $99. It has been three weeks Since putting up a good review and funny enough, still nothing. This is my update to my last review. The service is terrible ! I do not recommend these people to anybody. If only I could turn back time!

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationGold Coast
See all answers
1 comment
Spas Direct
AfterSalesSpas Direct

We have sent you multiple messages asking you to call us, If you do not call us we not not solve your issue. Our number is 1300 772 734 quote this ref - REF1000 With your invoice number.

The reviewer stated that an incentive was offered for this review

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