Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Great Spa’s, great price and great service!
Love my Bali spa 3, had it for about 4 years. Use it all year round such a great unit! Excellent service both pre and post sale from Muftah. Highly recommended!!!
DO NOT CALL THEIR NUMBER UNLESS YOU WANT MARKETING TEXTS FOREVER!!!!
Despite 10 requests to have my number removed from their marketing list, I am still receiving text messages after hours. You cannot call their stores direct, only via a messaging service. I only called for information on installation on behalf of one of their customers. Very unprofessional company.
Almost 1 year on after buying swim spa - still awesome!
I bought the Cascade Platinum Swim Spa almost a year ago after shopping around and am still so happy with my purchase. Our spa has performed flawlessly, you get a whole lot of bang for your dollar and it has been a great purchase. We have had so much fun in it and had so many good memories - it has performed flawlessly with no issues at all and it has been used a lot.
Compared to a pool we have been able to use it during winter and it has been totally warm and the water remains sparkling clean thanks to the good filter system. The 6 pumps give...
Best thing for Family Time
We are so glad we bought Super California deluxe spa because it's so relaxing. The whole family goes in it together so it is really good for family time and relaxing.
Best thing we ever brought
We use our spa all year round and its the best thing we have ever bought. Gets the kids off the phones and outside with us.its easy to clean and maintain.
Atlantic spa deluxe ,
Perfect spa bought the Atlantic spa deluxe in may and it’s been fantastic we use it every second night ,my son is in it every night ,great design ,we have had No issues highly recommend good quality ,very easy to look after ,hooks up to blue tooth easily and plenty of room for 7
I had been keeping an eye on the Spas Direct website and Facebook page for several months on the many different options and offerings they have. We finally decided to visit the Gold Coast branch and it was a great experience with Mark and Kim very knowledgeable and patient in their information and advice. We decided to take the plunge with a little Byron Bay Platinum hot tub. We've only had the hot tub just under two weeks but to say we're happy would be understating things! Our little girls are seemingly obsessed with dips in their 'mini pool'.
Great service, wonderful product and we could not be more ecstatic with our decision to go with Spas Direct for our leisurely purchase!
Love our spa!
Love our spa! It works great and is very relaxing after a busy day! We use it in winter and summer - you can use it as therapy or you can invite your friends for a tropical spa party! Highly recommend Spas Direct!
Bali spa deluxe
Love our spa. Use it all the time. Good price and quality spa. Two friends have also purchased spa from spas direct after we did and love theirs too. Staff were very helpful at purchase also.
Atlantic deluxe spa
John who i dealt with was very helpful with all my enquiries prior to and buying the spa. He went above and beyond with my calls after hours. All his help led me to purchase an Atlantic deluxe spa which we love and use 3 to 4 times a week. The service technician, also John should get a mention who also helped me out after hours when the kids put the spa in eco mode and I didn't know how to reset it back to normal. I highly recommend spas direct for an awesome spa and great salespeople. Well done guys!
So good after a long days work!
So good in the winter when it’s sitting at 40 Degrees after winter sports. Jets are great for aching muscles. Had for 8 months and so far no problems with it. So easy to maintain, easy to clean and change filter.
We love our Spas Direct Spa
We use our spa every other day! It’s so relaxing, especially after a night spa, you sleep like a baby. Our friends love it too and we have built a great entertainment area around it. So easy to maintain as well - about 10 minutes once per week is all you need.
Best thing we have ever brought
We use the spa nearly every night don't think we could live with out now great for after a hard days work in the garden no aching bones the next day
Received our spa last week and I'm in heaven. We use it daily after work.
So far we have just filled it and enjoyed. No maintenance at all. Perfect for us as we work alot.
A great investment
We use our new spa at least three times a week and using the nature 2 spa stick ensures easy maintenance. Day or night we truly enjoy our latest patio addition.
Love, love, love our Spa
We use our spa all year round but mostly in summer. It is a real drawcard when it comes to entertaining. It's quite easy to maintain cleanliness, however a little tricky to keep the bodyfat particles away. Spas direct were very helpful and offer value for money. I would highly recommend!!
Best ever purchase!!
We love our swim spa! Easy to use, maintainence is easy! We use it all the time, hot or cold weather. Love how relaxing it is, but also love the fitness side of it to with the endless swimming!
So glad we got this all going before lockdown
4 boys and lockdown driving them crazy, glad to have this bad boy up and running to keep us all entertained, one rule, mum gets 10 minutes to herself after a week of remote learning done
Very happy with spa, great service from muftah
Used quite often great spa never had problems had for 2 years and still very happy with spa, holds temp very good and always works. Would recommend as great spa and great service
Purchase of spa
We purchased a cascade swim spa from the Gold Coast. The salesman was friendly and knowledge. It has been trouble free and used frequently, particularly during summer. Great purchase and would recommend spas direct to anyone. Good products great service
DO NOT BUY OF SPA DIRECT
Brought cascade spa on 17/5/20 for $18,000 was told delivery was in 4 weeks if we brought that day as 2 were on there way by ship. Now 4 weeks later I'm told we need to wait until mid September but that's a maybe. Have called 20 times and never get a call back just a text msg to say not to contact them that they will call when spa is here. Also emailed John Back (general Manager) with no reply. Very unprofessional to deal with.
So happy with our new spa it’s so relaxing and we use it every day
The delivery and set up was fantastic the boys went to great lengths to put it in position thank you
bought the delux california would give this spa 5/5 but unfortunately it has 1 big down fall all shoulder jets are non adjustable even on low setting it is to much had to change out all shoulder jets through a different company as spa’s direct did not want to help. photo is after jets were replaced much better not spraying my walls now
2 to 3 times a week. Nothing better to come home after a hard days work in Cold Ballarat.
I went to Clark Rubber got a starter Kit $169 Sanit-eezy it was really easy to set up.
Great customer care
Loving our spa, we use it multiple times a week, with no issues! Great customer service by john, who's always happy to help. We highly recommend spas direct! Thank you!
Questions & Answers
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston
Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times
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