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Spas Direct Physical Store

Spas Direct Physical Store

WA, Perth, VIC, Melbourne, QLD, Gold Coast, etc...
4.4 from 132 reviews · View Statistics

Reviews

  • Value for Money
    4.2 (9)
  • Cleaning & Maintenance
    4.0 (9)
  • Product Quality
    4.1 (9)
  • Return Claim MadeYes (0) · No (9)
  • Customer Service
    4.0 (9)
  • Warranty Claim MadeYes (3) · No (6)
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Reviewer Photos & Videos

Gary Doherty

Gary DohertySouth East Queensland, QLD

A great investment

published

We use our new spa at least three times a week and using the nature 2 spa stick ensures easy maintenance. Day or night we truly enjoy our latest patio addition.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGold Coast QLD
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Very happy

published

So happy with our new spa it’s so relaxing and we use it every day
The delivery and set up was fantastic the boys went to great lengths to put it in position thank you

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationYatla
Warranty Claim MadeNo
Purchase TypeSpa
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Kempy

KempySouth East Queensland, QLD

So nice and relaxing after a busy day.

published

Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold coast
Warranty Claim MadeYes
Purchase TypeSpa
See all answers
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Kim T.

Kim T.Perth, WA

Great service value for money

published

Quite often easy to clean great value very relaxing after a hard day at work, good for socialising with friends and family, good having a spa to use all year round.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationPerth
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Great value for money

published

We use our spa 3/4 times a week it’s great value for money and easy to keep warm and clean. Kids love it in the day we love it at night!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationWA
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Coleen

ColeenSouth East Queensland, QLD

Love my spa

published

I love my spa , best thing I ever bought . Lovely when we get home after a long week and relax with a beveridge or two . Excited to use ig kn the winter time too

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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diane

dianePerth, WA

Eventually got a spa

published

Enjoying using our spa at lest a couple of times a week and more on weekends
It has been easy to set up and just trying to get the chemical balance right in the beginning but have mastered this now, as it is different to our pool

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store Locationperth WA
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Lozza

LozzaPerth, WA

  • 4 reviews
  • 2 likes

We purchased our spa late 2018 , So far we are very happy with it .

published

Our spa is used every second day morning and night, It takes a while to get used to the chemicsls but after a while it is not hard to maintain. The control panel did malfunction a few months after purchase but was fixed promptly

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Great alternative to a pool

published

Easy to maintain great family entertainment the cost compared to a concrete pool are unbelievable
And if we decide to move we can take the swim spa with us to our new house

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

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Shirl

Shirlperth

Fantastic..

published

Summer 4 times a week..Winter only sometimes..Quite easy to maintain, once you get the pH ect right..The children love it when they visit..And the spa is excellent for my husband's rehabilitation, as he's getting quite frail..I only hope that the after sales is good if it should play up,as we live in the country..

Great Spa

published

We are very happy with our spa the only problem was our lights went on it, but the are all fixed now :)

1 comment
Spas Direct
AfterSalesSpas Direct

Thanks Nel. We appreciate your review and business. If you need any assistance please let us know. Thanks again.

Cheryl raw

Cheryl rawSouth East Queensland, QLD

Best purchase we have made ina last ng time

published

We brought the New Master Swim Spa.
Great to come home to after a long day at work.
Staff where fantastic to deal with

1 comment
Spas Direct
AfterSalesSpas Direct

Thank you cheryl for your review and custom

New spa

published

We picked up the spa yesterday. We waited at the depot for almost two hours till they loaded our spa on the trailer but it was worth the wait and the 9 hour round trip. The spa looks awesome in the spa shaped hole on our back deck :). Kerry from spas direct has been awesome to deal with. Very prompt service an great advice. 5 stars for Kerry. :) The delay at the depot was not spa directs fault ... it was a very busy day at the warehouse. I would recommend to friends and family.

1 comment
Spas Direct
AfterSalesSpas Direct

Tim. Hope you enjoy the spa as much we love selling them. I will pass your review on to kerry. We thank you for your business and review

Wayne

WayneBallarat

Love our spa

published

We bought the coral Deluxe there was a few hiccups at the start with delivery but once we receive our spa it has been wonderful. The spa is something our whole family gets to enjoy together and with friends.

1 comment
Spas Direct
AfterSalesSpas Direct

Hi Wayne. Sorry about the hiccup

Karl

KarlBrisbane

Should have got one earlier

published

Great spa and value for money. Good to hop in after a day in the yard and soothe those tiring muscles and provide a great way to relax. Have had a warranty claim outstanding which Sophie from the service department has been great in her approach to coordinating this with us.

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Perfect at first ,then bad after that perfect again

published

Very happy with my spa first 11month, problem with the heater, got a new one straight away, I wasn’t aware of the warranty in detail, because it’s only 3 month for repairs, but 24 month for parts, after a bit of anger I got they Spa technician to fix it, they did a great job!!! It took all up about 3 month, but I still have to say that Sophie, from the service, did a very good job to get it done!!!! Because of all the delays I get e free filter. Over all it’s a 4 Star rating!!!!

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Questions & Answers

Glenn Boston

Glenn Bostonasked

QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

No answers

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