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Spas Direct QLD, Gold Coast

Spas Direct QLD, Gold Coast

3.5 from 53 reviews · View Statistics
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Listing monitored by Spas Direct

Reviews

4.0
28 reviews
  • Value for Money
    4.4 (24)
  • Cleaning & Maintenance
    4.5 (24)
  • Product Quality
    4.5 (25)
  • Return Claim MadeYes · No (28)
  • Customer Service
    4.0 (22)
  • Warranty Claim MadeYes (4) · No (23)
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Sonya
SonyaQueensland

Great company

published

Excellent communication from company with questions I had. Great quality spa, turnaround time for delivery was very fast, product as described. Easy to set up and keep maintained. Very happy with my purchase.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
Purchase TypeSpa
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Russ and Penny
Russ and PennySouth East Queensland, QLD

Perfect customer service and delivery was smooth as Thankyou so much

published

Ordered two spas last minute before Xmas mini plunge pool spa and the Maui deluxe … perfect spas for our needs and our business epic delivery from Kevin … and customer service was smooth and stress free Thankyou guys made our end of year an awesome experience after
Being away for 5 months working

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Return Claim MadeNo
Store LocationGold Coast
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Mick
MickSouth East Queensland, QLD

Really bad customer service

published

Paid $950 for a touchpad system. It didn’t turn up and I’m still waiting for our refund. No calls back. No answers. No refund. 2nd sound system doesn’t work and the pool won’t go under 35 degrees. No one wants to help or sort this out. Very unhappy.

Value for Money
3/5
Cleaning & Maintenance
4/5
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationGold Coast.
Warranty Claim MadeNo
Purchase TypeSpa
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Alex
AlexSouth East Queensland, QLD

Love our Mauii

published

Not sure if we will get a free filter lol but this review is just to say we love our spa. We did need to get 12 volt power installed but it was worth it. We have 3 teenagers who love init and I often jump in at night. After sitting at the computer working for 10 hours it's a great way to wind down. It simple and easy to use and always ready at the right temperature, just lift the lid. Everything is automatic. So glad we got it.

Cleaning & Maintenance
4/5
Product Quality
5/5
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

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Jane Parker
Jane ParkerSouth East Queensland, QLD

A perfect gift to ourselves!

published
Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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Scott R.
Scott R.Queensland

You can't beat a nice Spa at the end of the day

published

Very happy with our spa from Spas Direct, With inbuilt Bluetooth there's nothing better than relaxing at the end of the day with a drink listening to our favourite tunes.

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Value for Money
4/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Craig
CraigSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Molokai Deluxe spa, so glad my wife talked me into it.

published

Have used spa everyday since we purchased. So relaxing. Love it when our grandson visits and asks, Pop, I swim in your pool.
Maintenance is a breeze. Love the Bluetooth feature.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store LocationArundel
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Rosanna A
Rosanna ASouth East Queensland, QLD

We LOVE our spa!!

published

We bought one of the smaller options to suit our small outdoor area. Best decision we ever made. The price was fantastic as is the spa, and everyone right from the sales staff through to the warehouse staff were great and easy to deal with. We use our spa every day and it is pretty easy to maintain too. Would highly recommend people getting the spa from Spas Direct!

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

jodyrosey
jodyroseySouth East Queensland, QLD
  • 3 reviews
  • 4 likes

The best purchase we have ever made. We love it, it's changed our lifestyle.

published

Partner works 70-75 weekly,12 hours drive a wk,only use it weekends,SO EASY TO MAINTAIN,& the cover keeps the dirt out. Just wipe the shell of the spa &add chemicals.we test the water every two weeks at the pool place at BUNDALL

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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Rita H.
Rita H.South East Queensland, QLD

Run a mile from this company

published

It was four months before our spa arrived and it had numerous leaks and problems. Their customer service is non existent. Such a terrible company after they have your money.

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationArundel Gold Coast
Warranty Claim MadeYes
Purchase TypeSpa
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Greg
GregSouth East Queensland, QLD

Old age will get me before the warranty claim is processed.

published

It took 18 months to get 1 LED light and 3 speakers changed and now the heating element is down to earth, the store owner on the Gold Coast is useless, hasn't returned my calls once. I have to deal with the Cranbourne store in Victoria to get something happening. If I had my time again I would've gone elsewhere.

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationArundel
Warranty Claim MadeYes
Purchase TypeSpa
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Best Investment

published

Since we bought our Spa back in December, we haven’t looked back. I have suffered from a back injury for 6 years and this has been the best investment to help take weight off and relax my muscles so I can ease pain. It has also been great during summer to unwind with my family and friends.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

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Chris
Chris South East Queensland, QLD

Great spar

published

Nothing better then coming home to a beautiful relaxing spa. These guys made the whole purchase a breeze. It’s easy to keep clean and maintain. There after sales services is great as well

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Dave C.
Dave C.South East Queensland, QLD
  • 7 reviews
  • 5 likes

DO NOT CALL THEIR NUMBER UNLESS YOU WANT MARKETING TEXTS FOREVER!!!!

published

Despite 10 requests to have my number removed from their marketing list, I am still receiving text messages after hours. You cannot call their stores direct, only via a messaging service. I only called for information on installation on behalf of one of their customers. Very unprofessional company.

Incentivised Review No
Return Claim MadeNo
Store LocationNatational Number
Warranty Claim MadeNo
Purchase TypeServicing
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JKPenn
JKPennSouth East Queensland, QLD
  • 2 reviews

Brilliant Purchase!

published

I had been keeping an eye on the Spas Direct website and Facebook page for several months on the many different options and offerings they have. We finally decided to visit the Gold Coast branch and it was a great experience with Mark and Kim very knowledgeable and patient in their information and advice. We decided to take the plunge with a little Byron Bay Platinum hot tub. We've only had the hot tub just under two weeks but to say we're happy would be understating things! Our little girls are seemingly obsessed with dips in their 'mini pool'.

Great service, wonderful product and we could not be more ecstatic with our decision to go with Spas Direct for our leisurely purchase!

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

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Get an answer from our members and Spas Direct representatives

Spas Direct QLD, Gold Coast

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