1 photo
Spas Direct QLD, Gold Coast

Spas Direct QLD, Gold Coast

3.5 from 53 reviews · View Statistics
See the Best Pool & Spa Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Spas Direct

Reviews

1.6
5 reviews
5
(0)
4
(1)
3
(0)
2
(0)
1
(4)
  • Value for Money
    1.6 (5)
  • Cleaning & Maintenance
    2.3 (4)
  • Product Quality
    1.6 (5)
  • Return Claim MadeYes (5) · No
  • Customer Service
    1.4 (5)
  • Warranty Claim MadeYes (4) · No (1)
Previous
Clear all
Next
LULU
LULU
  • 2 reviews
  • 2 likes

SHOULD NOT BE SELLING TO THE PUBLIC

published

Bought a 6000 dollar spa from Spas Direct on medical advise it could be advantageous for my disabled wife with serious problems due to radiation and chemotherapy. After promises to repair rust and jet problems for close on 2yrs and never honouring it I give up. Don’t deal with these crooks!!!!

Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationArundal Gold Coast
Warranty Claim MadeYes
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!
Matt
MattSouth East Queensland, QLD

Do Not Purchase From Spas Direct

published

Absolute lemon that has had leaks multiple times and the worst customer service I have ever experienced.
took weeks each time to get leak fixed and multiple calls and emails.
Has another huge leak now and have requested a refund and they simply refuse to answer calls and emails, will be taking them to court.

Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationGold Coast
Warranty Claim MadeYes
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!
Angry
AngrySouth East Queensland, QLD

Terrible aftercare customer service on faulty spa.

published

Bought in May. Bluetooth stereo has never worked and one jet faulty/broken. Worst aftercare customer service ever!! (Still not fixed/replaced) so frustrating. Regret buying from here!! WANT OUR MONEY BACK!!

Value for Money
1/5
Cleaning & Maintenance
3/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationGold Coast
Warranty Claim MadeYes
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!
Clay
Clay
  • 2 reviews
  • 1 like

Terrible service and faulty products.

published

Purchased a spa and sauna. The lights and speakers have never worked I the spa and have been waiting 3 months to get repaired. When I unpacked the sauna there was a hole in a panel which you can clearly see has been done with a forklift and they refuse to take responsibility for.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!
Pool & Spa Shops

Find out how Spas Direct QLD, Gold Coast compares to other Pool & Spa Shops

Know better, choose better.

Compare all
Lauren
LaurenSouth East Queensland, QLD

Don't want to get out

published

We checked out the spas on the Gold Coast, we got a great price and friendly service. We love our extreme swim spa, it's great for the whole family. Perfect to relax one end while the kids play the other end.

Value for Money
4/5
Cleaning & Maintenance
4/5
Product Quality
4/5
Customer Service
3/5
Return Claim MadeYes
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

See all Spas Direct reviews

Questions & Answers

Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

See all Spas Direct questions

Get an answer from our members and Spas Direct representatives

Spas Direct QLD, Gold Coast

Details

Compare all 6 Spas Direct
CategoryPhysical Shops and Pool & Spa Shops
Compare all 6 Spas Direct
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.