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Spas Direct QLD, Gold Coast

Spas Direct QLD, Gold Coast (page 2 of 3)

3.5 from 53 reviews · View Statistics
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Reviews

  • Value for Money
    3.7 (33)
  • Cleaning & Maintenance
    4.1 (30)
  • Product Quality
    3.8 (33)
  • Return Claim MadeYes (5) · No (28)
  • Customer Service
    3.3 (32)
  • Warranty Claim MadeYes (10) · No (25)
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Dave C.
Dave C.South East Queensland, QLD
  • 7 reviews
  • 5 likes

DO NOT CALL THEIR NUMBER UNLESS YOU WANT MARKETING TEXTS FOREVER!!!!

published

Despite 10 requests to have my number removed from their marketing list, I am still receiving text messages after hours. You cannot call their stores direct, only via a messaging service. I only called for information on installation on behalf of one of their customers. Very unprofessional company.

Incentivised Review No
Return Claim MadeNo
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JKPenn
JKPennSouth East Queensland, QLD
  • 2 reviews

Brilliant Purchase!

published

I had been keeping an eye on the Spas Direct website and Facebook page for several months on the many different options and offerings they have. We finally decided to visit the Gold Coast branch and it was a great experience with Mark and Kim very knowledgeable and patient in their information and advice. We decided to take the plunge with a little Byron Bay Platinum hot tub. We've only had the hot tub just under two weeks but to say we're happy would be understating things! Our little girls are seemingly obsessed with dips in their 'mini pool'.

Great service, wonderful product and we could not be more ecstatic with our decision to go with Spas Direct for our leisurely purchase!

Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

Sandy
SandySouth East Queensland, QLD

We love our Spas Direct Spa

published

We use our spa every other day! It’s so relaxing, especially after a night spa, you sleep like a baby. Our friends love it too and we have built a great entertainment area around it. So easy to maintain as well - about 10 minutes once per week is all you need.

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Value for Money
5/5
Cleaning & Maintenance
5/5
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Gary Doherty
Gary DohertySouth East Queensland, QLD
  • 2 reviews

A great investment

published

We use our new spa at least three times a week and using the nature 2 spa stick ensures easy maintenance. Day or night we truly enjoy our latest patio addition.

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Value for Money
3/5
Cleaning & Maintenance
3/5
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The reviewer stated that an incentive was offered for this review

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Purchase of spa

published

We purchased a cascade swim spa from the Gold Coast. The salesman was friendly and knowledge. It has been trouble free and used frequently, particularly during summer. Great purchase and would recommend spas direct to anyone. Good products great service

Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

Belinda
BelindaSouth East Queensland, QLD
  • 2 reviews
  • 1 like

DO NOT BUY OF SPA DIRECT

published

Brought cascade spa on 17/5/20 for $18,000 was told delivery was in 4 weeks if we brought that day as 2 were on there way by ship. Now 4 weeks later I'm told we need to wait until mid September but that's a maybe. Have called 20 times and never get a call back just a text msg to say not to contact them that they will call when spa is here. Also emailed John Back (general Manager) with no reply. Very unprofessional to deal with.

Customer Service
1/5
Incentivised Review No
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Very happy

published

So happy with our new spa it’s so relaxing and we use it every day
The delivery and set up was fantastic the boys went to great lengths to put it in position thank you

Value for Money
5/5
Cleaning & Maintenance
4/5
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Peter Coggan
Peter CogganSouth-Eastern Region, NSW
  • 2 reviews

Bubbles galore among the gum trees!

published
Value for Money
5/5
Cleaning & Maintenance
5/5
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Kempy
KempySouth East Queensland, QLD

So nice and relaxing after a busy day.

published

Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.

Value for Money
4/5
Cleaning & Maintenance
4/5
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Jojo
JojoNorthern Region, NSW
  • 2 reviews

We absolutely love it... everything was a breeze from the store through to delivery which was seamless.

published

We use it at least 3-4 times a week.. it is super easy to use, although the green tree frogs love it atm so it can get a bit dirty, but easy to clean before we jump in

Value for Money
5/5
Cleaning & Maintenance
4/5
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The reviewer stated that an incentive was offered for this review

Coleen
ColeenSouth East Queensland, QLD

Love my spa

published

I love my spa , best thing I ever bought . Lovely when we get home after a long week and relax with a beveridge or two . Excited to use ig kn the winter time too

Value for Money
3/5
Cleaning & Maintenance
4/5
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Stacey
StaceySouth East Queensland, QLD
  • 2 reviews

What a great decision!!!

published

We purchased a deluxe swim spa from spas direct, we have been so happy with the spa and it has helped all our aches and pains greatly. The purchase and delivery was such a simple process, they were able to work the delivery date around our builders which was fantastic. Having never had a pool or spa before, I really wasn’t sure what to expect from an ongoing maintenance perspective, I have been so surprised at how easy the water quality is to maintain.

Value for Money
5/5
Cleaning & Maintenance
4/5
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Cheryl
CherylSouth East Queensland, QLD

Love Our spa!

published

We use it everyday! What a luxury. It’s fabulous in winter time too!
Maintaining it is very easy and it has a lid so no leaves or debris can get in.

Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

Ryan
RyanSouth East Queensland, QLD

Disgusting service!

published

Brought a Venus deluxe spa late in September last year. Not only was the spa a few weeks late to be delivered, we also had no instructions with the spa. We tried calling multiple times, leaving emails and messages and still no response. Fast forward time till now, It has been two months where we have been Trying to order a new filter and still nothing. When I did get through they advise me to put a good review up on here and I will get a free filter worth $99. It has been three weeks Since putting up a good review and funny enough, still nothing. This is my update to my last review. The service is terrible ! I do not recommend these people to anybody. If only I could turn back time!

Value for Money
3/5
Product Quality
3/5
Spas Direct
AfterSalesSpas DirectSend a private message

We have sent you multiple messages asking you to call us, If you do not call us we not not solve your issue. Our number is 1300 772 734 quote this ref - REF1000 With your invoice number.

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The reviewer stated that an incentive was offered for this review

TJE
TJESouth East Queensland, QLD

Great value for your buck.

published

Well priced product. Have 5 different seats which all give a very different massage. Had a problem with one of the panels which was fixed in due time with very little fuss. Easy to maintain and doesn't emit the odours that standard bromine spa emits.

Value for Money
5/5
Cleaning & Maintenance
5/5
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The reviewer stated that an incentive was offered for this review

We love our spa!

published

The spa was a great price, and delivered promptly. The delivery guys worked hard to get it in the perfect spot for us! Any queries we have had have been promptly answered, and we have had several months of daily hot tub fun with no trouble!

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K Jones
K JonesSouth East Queensland, QLD

Excellent Customer Service

published

We purchased the Bali Spa Deluxe late last year, at no fault of Spas direct there was an issue with our spa, we contacted customer service to arrange for the problem to be fixed, Sophie from the team has gone above and beyond to ensure that the issues are being fixed. she has contacted me several times to give me an update on how things are going. I have already recommended Direct Spas to several friends and family.

Spas Direct
AfterSalesSpas DirectSend a private message

Thanks for recommending your friends. We appreciate your review and business. Thank you.

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Great Spa

published

We are very happy with our spa the only problem was our lights went on it, but the are all fixed now :)

Spas Direct
AfterSalesSpas DirectSend a private message

Thanks Nel. We appreciate your review and business. If you need any assistance please let us know. Thanks again.

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Cheryl raw
Cheryl rawSouth East Queensland, QLD
  • 2 reviews

Best purchase we have made ina last ng time

published

We brought the New Master Swim Spa.
Great to come home to after a long day at work.
Staff where fantastic to deal with

Spas Direct
AfterSalesSpas DirectSend a private message

Thank you cheryl for your review and custom

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New spa

published

We picked up the spa yesterday. We waited at the depot for almost two hours till they loaded our spa on the trailer but it was worth the wait and the 9 hour round trip. The spa looks awesome in the spa shaped hole on our back deck :). Kerry from spas direct has been awesome to deal with. Very prompt service an great advice. 5 stars for Kerry. :) The delay at the depot was not spa directs fault ... it was a very busy day at the warehouse. I would recommend to friends and family.

Spas Direct
AfterSalesSpas DirectSend a private message

Tim. Hope you enjoy the spa as much we love selling them. I will pass your review on to kerry. We thank you for your business and review

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SPA SPA SPA .. got to have one

published

We bought this a few months ago and the whole family loves it.. After a long day on the golf course this was a great way to relax those muscles... would recommend them to anyone and plus LOW MAINTENACE ... ps these guys are great and easy to deal with.

Spas Direct
AfterSalesSpas DirectSend a private message

Thank you for your business and review. We appreciate your support

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Shane
ShanePimpama , Gold Coast QLD

Family time

published

We love our spa we just built our new house and as soon as we were in we picked up our spa and have used non stop since , hard to stay out of it when the air temp been so cold at night . Hardest part is keeping the mates out of it when the footys on the big screen , great product and fantastic service

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Karl
KarlBrisbane

Should have got one earlier

published

Great spa and value for money. Good to hop in after a day in the yard and soothe those tiring muscles and provide a great way to relax. Have had a warranty claim outstanding which Sophie from the service department has been great in her approach to coordinating this with us.

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Perfect at first ,then bad after that perfect again

published

Very happy with my spa first 11month, problem with the heater, got a new one straight away, I wasn’t aware of the warranty in detail, because it’s only 3 month for repairs, but 24 month for parts, after a bit of anger I got they Spa technician to fix it, they did a great job!!! It took all up about 3 month, but I still have to say that Sophie, from the service, did a very good job to get it done!!!! Because of all the delays I get e free filter. Over all it’s a 4 Star rating!!!!

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Happy customer

published

Great price, made my wife happy. Service was great. Helped getting into yard and placing. Have been enjoying without any problems.

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