2Spas Direct VIC, Melbourne
Part of Spas Direct 4.3 

Spas Direct VIC, Melbourne

 Verifiedspas.direct
2Spas Direct VIC, Melbourne
4.4

58 reviews

PositivevsNegative
83% · 488 · 14%

Reviews

58 reviews
Melanie F.
Melanie F.Greater Melbourne (Outer), VIC
  VIC, Melbourne

AMAZING SERVICE - BEST SPA

WOW. John from Melbourne was an absolute pleasure to deal with. Not only with the sale of the spa but his aftercare service is beyond amazing. Very Happy! Thanks John. Best customer service ever! Show details
Geoff
Geoff2 posts
  VIC, Melbourne

Still waiting for service after 1 1/2 years

I am amazed by how many people have great service and for some reason I cannot get an answer for a ticket raised on May 21st 2018! Ticket number 423 raised 21st May 2018 in relation to replacing panels that were damaged on delivery - I have been contacted numerous times, had your technician here to look for himself, been promised resolution by a number of people, and yet on the 28th Feb 2019 still sit with damaged panels and no answer! Update, it is now the 13 September and this is still not fixed! Show details
Cleaning & Maintenance
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Nino
NinoGreater Melbourne (Outer), VIC4 posts
  Verified VIC, Melbourne
Anastasia.Branko
Anastasia.Branko
  Fair Incentive VIC, Melbourne

Excellent old fashioned personal service!

John from spas direct in campbellfield gives good old fashioned quality personal service. Nothing is too much trouble for him. We purchased the bali deluxe spa and we love it! Thanks John! Show details
Caz
Caz3 posts
  Verified VIC, Melbourne

Absolute love our new spa

We have recently purchased a spa from Spas Direct Campbellfield, and have to say we are absolutely thrilled with the product the service and the after service we have received. We are currently using our spa everyday! Kids, neighbours, everybody loves it! Thanks to John and the Spas Direct Team. Show details
Glenn
GlennGreater Melbourne (Inner), VIC2 posts
  VIC, Melbourne

Thank you Spa's Direct

Want to buy a new spa? go visit John at Spa's Direct Melbourne store in Campbellfield, what a great experience we had from the help we got in choosing a spa that was right for us, all our questions answered honestly and excellent communication via text, phone and email. We are extremely happy with the spa itself as well structurally sound and made well, if your looking for a spa you won't be disappointed go see John Show details
Shell&Joel
Shell&JoelGreater Melbourne (Inner), VIC2 posts
  Fair Incentive VIC, Melbourne

Great investment

We love our spa, the kids love it to. We use ours regularly and it is so relaxing. We have our friends over and it’s a great way to unwind after a busy day at work. Easy to maintain also. Show details
A.Raphael
A.Raphael
  Fair Incentive VIC, Melbourne

So happy with our new spa

They where very helpful when we went to look and choose our spa. And picking up our spa all went well. The whole family is enjoying the new spa. Thankyou Sophie. Show details
Sonny B
Sonny B2 posts
  Verified VIC, Melbourne

Worst service ever !

I would have loved to use the spa ! It was suppose to be 14 days after the payment.It’s been over 3 months and haven’t seen anything yet.Asked for a refund few times and no action was taken.Paid for the spa and delivery at first and paid for the ozone system again.Got a call from delivery saying nothing has been paid and I have to pay more for delivery.Worst company to buy spa with

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Jeff ANDREWS
Jeff ANDREWS
  Verified VIC, Melbourne

Love our new spa

We have just had our new spa delivered this week and have used it many times already we are very happy with our new spa and it looks great in our outdoor area

Sharon
Sharon
  Verified VIC, Melbourne

Absolutely love it

I just love my Spa. I get in it nearly every day. Helps me unwind & relax after a busy day, but I’m also just as happy with having time with my grandkids in it. Great Spa, great service & great price. It’s easy to maintain, even on the farm with plenty of dust around. One. Very Happy Customer

Melbourne
MelbourneGreater Melbourne (Inner), VIC4 posts
  VIC, Melbourne

Appreciation

Thank you, I am finally able to walk out into my backyard with a smile. So very much appreciated.
Due to living with chronic pain I am able to get relief from water and heat Show details
Chris
ChrisHorsham
  VIC, Melbourne

Great value for money

This company have been happy to answer questions both before and after purchasing a spa to ensure I get best value. Glad I visited their showroom to find the best spa for us, the rest was easily done over the phone. The spa works fine, as described and expected.

 Show reply

Archieboy
ArchieboyVIC, 34292 posts
  Verified VIC, Melbourne

We love our spa

Our spa was perfect during hot months. We used it frequently. Our only issue was with the spa's computer which took a very long time to get replaced. Communication with the company was OK but action was lacking.

Spas Direct
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Hi thanks for your review. We have taken your comment on board and set up a smoother system. Thank you for your business. We really appreciate it.

Kez
Kez2 posts
  Verified VIC, Melbourne

So happy with our purchase

So happy with the service from all the guys at spas direct would definitely recommend spas direct to my family and friends. Also a big thank you to John he answered all our questions and was fast with replies.

 Show 2 replies

Wayne
WayneBallarat
  Verified VIC, Melbourne

Love our spa

We bought the coral Deluxe there was a few hiccups at the start with delivery but once we receive our spa it has been wonderful. The spa is something our whole family gets to enjoy together and with friends.

 Show reply

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Emilio
Emilio
  Verified VIC, Melbourne

Perfect gift and great value for money

Gifted my wife a Coral deluxe spa. I ended up using it more than her and the kids :)

Called customer service a few times post installation and all info shared has been relevant.

Took awhile to figure out start up instructions and water chemistry. But a visit to the local pool/spa shop (a must do) sorted everything out.

Dan
Dan
  VIC, Melbourne

Still waiting six months later!

We ordered a twenty thousand dollar spa in February, paying a 50% deposit and we are still waiting for the spa to arrive,even though it was supposed to be within three months for delivery. Contact with the Melbourne office is very difficult as they don't answer our phone calls.

Spas Direct
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If you are a genuine client we will will need invoice to investigate your claim so we can address the issue. You have posted a review with no surname which means it is more than likely a fake review

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