Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Excellent aftercare service
Professional and thorough work done by the gentleman sent out to fix our spa on Friday afternoon. He was very knowledgeable and thorough with his whole approach to the problem.
Happy with our spa
The heater is not working however spas direct Warranty claim has been honoured and we are once again happy , Cannot live without our spa . It looks great and the jets are powerful .
Excellent product at half the price of the big companies, couldn’t go wrong... great service and communication...
Being FIFO I use my swim spa ever break but my family use the spa every week and maintenance is simple clean filter and put in additives anyone can do it...
Great place to relax
After a long delivery delay due to Covid outbreak, we finally received our mini plunge pool. Well worth the wait. Slight hiccup with pool heater after arriving but it was replaced quickly and have had no issues since change.
Great place to unwind after long day. Perfect for summer and winter.
We use our spa daily it is great for the whole family for relaxing and relieving aches. The kids love it after sport. Very easy to maintain. Very happy with our purchase
- WA, Perth
We bought the spa because of injuries we have and the power on the jets and placement are awesome
We use the spa every day mainly for short periods of time each time... after the initial set up the spa is easy to maintain just add a it of chlorine each day
Love my spa!
Great quality. The warehouse also stocks all the accessories I need to keep my spa happy and healthy. Would highly recommend looking here for your new spa. They also stock swim spas.
A Sad Experience
Sadly one star is all I can offer spas direct.
We purchased our spa in oct and was advised 6-8 weeks for delivery. Late Nov we were advised the spa won't arrive until Jan.
We emailed the company as this wasn't what we were advised and could hopefully come up with a resolution such as a different spa in stock, however our email was ignored. We then contacted them through Facebook and received the most horrible customer service. The person was sarcastic and just plain rude.
Thankfully Mufta from the Perth branch contacted us and said he had ...another spa in stock which was exactly like the one we ordered and we can have that one. We were so grateful to have a positive outcome. Sadly the spa was delivered and once filled with water that night we noticed we cannot turn the temp up or down. This also means we cant set any functions such as eco mode. The spa is set to 35 degrees and that's pretty hot on a Perth summers day! We tried to contact Mufta but he ignored us. We contacted the company and all they said was logde a warranty claim. We attempted to contact Mufta again and left a msg. But again was ignored. In the meantime we did lodge a claim and was advised a tech will be in contact on the Monday. Monday comes and goes no phone call. Contacted spas direct again and were advised claim will be passed onto warranty team and we will receive a call in a hour. No call but we did get an email saying warranty claim has been passed onto a tech. Another day passes but no phone call.
Molokai Deluxe Spa
The spa has been a great addition to the house for all year round use. Love those winter nights sitting in the spa watching TV. Always great customer service from Muftah and love the new store.
Ordered a spa from this company end of May and paid for it in full June 1st, 2020. Got the run around for 5 months- due in two weeks, at the end of the month, next month and so on. Saw the same representative selling the spa he couldn’t supply me on other sites, when I called him out on his lies he stopped taking my calls and said he can’t supply my spa anymore. Did obtain a refund from their head office but after speaking to a lot in the industry this company is a bad seed. The one star is only for the guy who gave me the refund. STAY AWAY FROM SPA DIRECT! They maybe a little cheaper but pay peanuts and you get monkeys and I hear their aftercare service with warranties etc are even worse.
Top Class After Sales Service
Brilliant after sales service provided by Zeyad and the team. Could not ask for more from these guys. Highly recommend! Always willing to help out even with the silly questions. Thanks Spas Direct.
Great Spa’s, great price and great service!
Love my Bali spa 3, had it for about 4 years. Use it all year round such a great unit! Excellent service both pre and post sale from Muftah. Highly recommended!!!
Almost 1 year on after buying swim spa - still awesome!
I bought the Cascade Platinum Swim Spa almost a year ago after shopping around and am still so happy with my purchase. Our spa has performed flawlessly, you get a whole lot of bang for your dollar and it has been a great purchase. We have had so much fun in it and had so many good memories - it has performed flawlessly with no issues at all and it has been used a lot.
Compared to a pool we have been able to use it during winter and it has been totally warm and the water remains sparkling clean thanks to the good filter system. The 6 pumps give...
So good after a long days work!
So good in the winter when it’s sitting at 40 Degrees after winter sports. Jets are great for aching muscles. Had for 8 months and so far no problems with it. So easy to maintain, easy to clean and change filter.
Very happy with spa, great service from muftah
Used quite often great spa never had problems had for 2 years and still very happy with spa, holds temp very good and always works. Would recommend as great spa and great service
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