This company is the worst company I have ever used.
Brought product in January got delivered broken told the driver and he said it’s not his problem to contact them and they will fix it whole side of the spa is crushed.
Well it’s been 6 months and spa is still damaged as it was when delivered. Call every month only to be told next month The panels will be in stock now I go on Facebook To see they have this particular style in stock while mine is still damaged in the backyard wasted $12500. So I messaged them telling them about my concerns to be blocked on Facebook they don’t respond to calls and the time I did speak to them they were arguing with me. I have contacted fair trading but beware of this company they are dodgy.

Every night we are in our spa. The kids and myself both love it. Service on delivery was great and on time and super friendly. Very easy and simple to do.

-After a small hiccup with the touchpad we have not looked back. During the warm months we were in it almost every afternoon, and sometimes till the wee hours of the night. Now in the cooler months we are in it on the weekends with the temperature turned up a little, with Solar on the house, its not costing anything to run. Love love love our spa.(4 friend have since brought one from Spas direct & are happy too).

Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.

In warmer weather our spa is used almost continuous. We have a large family who visit with their children the spa is in huge demand.
I couldn't imagine life without

We bought our spa in January this year and it has been excellent value for money. We have never owned a spa, but are so happy we decided to purchase. Our kids love it. My sister has one similar from Spas Direct and was the one who recommended the company. We both love our spas.

Spas direct are easy to deal with, customer service is very good, had a warranty claim for the touchscreen and it was dealt with well and replacement screen was sent asap.
The swim spa we've got is fantastic and the whole family use it regularly, it's easy to maintain and the chemicals are reasonably cheap.
We have solar panels which keeps the bills down.
I would recommend spas direct.

We use our swim spa 4 to 5 times a week swimming and add chemicals once or twice a fortnight. Perfect for our small family. Great customer sevice and easy warranty claim.

From start to finnish spas direct was the worst company ive ever dealt with by far, extremely bad customer service, i tried to get a replacement pump after owning the spa for only 2 weeks and all i got was ignorance, they dont return phone calls and block your emails, their warranty they give means crap, do yourself a favour and spend the extra and buy from a reputable business not these morons.

Bought a spa from spas direct and totally regret buying the spa. Exitement turned into a nightmare. Spa not working like it is suppose to. Struggle to get it sorted and fixed. I would recommend anyone looking for a spa to rather pay more and get a better quality spa from other spa suppliers. The sales people/owners are rude and treat the customers like dogs. $7900 waisted on a worthless spa. Have to rate it a 0 for spa and a 0 for customer service as they even threaten us.

We have used this Spa most days over the last 2 years. The Spa still performs as when we first got it in 2017. Easy and low frequency maintenance required!

I purchased a $10,000 Family Spa from Spas Direct (Sunseal Garden Spas Pty Ltd) through their online store. From the moment we received the spa we have had nothing but problems. The jets leaked, the diverters "popped" out, the speakers didn't work and a number of other issues. The company has REFUSED to refund or replace the spa. Be aware that it is their policy to provide one free service call out but after that all other callouts are at a cost!!!

I now have a $10,000 SPAS DIRECT spa sitting in the back yard which is an absolute LEMON.
My only recourse now is legal action. So be warned that the spas may seem like a good deal but my experience is that they are not worth it!

I am amazed by how many people have great service and for some reason I cannot get an answer for a ticket raised on May 21st 2018! Ticket number 423 raised 21st May 2018 in relation to replacing panels that were damaged on delivery - I have been contacted numerous times, had your technician here to look for himself, been promised resolution by a number of people, and yet on the 28th Feb 2019 still sit with damaged panels and no answer! Update, it is now the 13 September and this is still not fixed!

Our spa is used every second day morning and night, It takes a while to get used to the chemicsls but after a while it is not hard to maintain. The control panel did malfunction a few months after purchase but was fixed promptly

All of these reviews are crazy ! Why would you review a product only because you get paid to do so. My Spa has been falling apart and been faulty from day one, I’m not going into my sob story why I got it but the whole surface has bubbled it cuts out all the time and it is the biggest waste of my money .. they should’ve just taken it back if they gave me 3k right now to take it and get it out of my sight I would be happy.. I’m lodging a claim with ACCC because I can’t deal with these people.. enough is enough

Easy to maintain great family entertainment the cost compared to a concrete pool are unbelievable
And if we decide to move we can take the swim spa with us to our new house

I purchased our spa with the extras. lights and speakers, speakers are crap we don't use them as they are very crackley the guy who sold us the spa couldn't show us the quality of speakers but assured me they were really good so I am disappointed.

The spa is perfect , great outlets power for messaging , deep and roomy i love the lights at night the family are allways in it easy installed , fill abd plug in its ready to go :) thankyou spas direct