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Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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David BarrettSydney, NSW
- Spas Direct Online Store
- Verified customer
Life got better when I got this! Very happy!
We use our spa very often, and it is simple to maintain, all we need to do is add chemicals and than the spa does all the rest. It’s amazing!
The reviewer stated that an incentive was offered for this review
Kristy
- 2 reviews
- 1 like
Love our plunge pool
The plunge pool is such a good investment, have a swim or sit and relax in the spa all year round. Minimal cleaning involved which is a win for us.
The reviewer stated that an incentive was offered for this review
Josh McSouthwest, VIC
- 2 reviews
Great spa
Great spa, just been a long wait for our headrests to come in under warranty. Not sure what’s happening? We use our spa atleast once a week, so easy to maintain
The reviewer stated that an incentive was offered for this review
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Byron Bay Bliss
The Byron has been a great purchase for our family. It is used pretty much a daily basis. Brings the family together. Great value for money
Easy to maintain & clean
JasonPerth, WA
A Sad Experience
Sadly one star is all I can offer spas direct.
We purchased our spa in oct and was advised 6-8 weeks for delivery. Late Nov we were advised the spa won't arrive until Jan.
We emailed the company as this wasn't what we were advised and could hopefully come up with a resolution such as a different spa in stock, however our email was ignored. We then contacted them through Facebook and received the most horrible customer service. The person was sarcastic and just plain rude.
Thankfully Mufta from the Perth branch contacted us and said he had ...
Read moreanother spa in stock which was exactly like the one we ordered and we can have that one. We were so grateful to have a positive outcome. Sadly the spa was delivered and once filled with water that night we noticed we cannot turn the temp up or down. This also means we cant set any functions such as eco mode. The spa is set to 35 degrees and that's pretty hot on a Perth summers day! We tried to contact Mufta but he ignored us. We contacted the company and all they said was logde a warranty claim. We attempted to contact Mufta again and left a msg. But again was ignored. In the meantime we did lodge a claim and was advised a tech will be in contact on the Monday. Monday comes and goes no phone call. Contacted spas direct again and were advised claim will be passed onto warranty team and we will receive a call in a hour. No call but we did get an email saying warranty claim has been passed onto a tech. Another day passes but no phone call.Shocking customer service
I have been waiting for a call from a manager at spas direct for 2 weeks now and had a spa sitting empty in my garden for a month now due to being damaged. Still no contact and no resolution at all. Effie has called me twice and both times been extremely rude the second time told me to shut up when I was explaining where we were at with the situation. Extremely bad after sales support. I did online chat and was advised my Moe that someone would call me the next working day and that was also 2 weeks ago... still nothing. After being told several...
Read more times there are no managers, which I fail to believe I am no further forward. The delivery already took 5 weeks longer than I was first advised and now it’s sat damaged in my back garden for weeks, with absolutely no support or contact. I fail to see what else I can do, can someone at Spas Direct please help meGilly
- 2 reviews
Love our spa it’s the best
Our spa works so well holds its heat so comfortable had it for a while now it doesn’t cost much to run and is very quiet and efficient to use
The reviewer stated that an incentive was offered for this review
KevinMid North Coast, NSW
- Spas Direct Online Store
- Verified customer
Best thing ever
We couldn't be happier with our purchase of the Maui Deluxe Spa, that coupled with the fact Spas Direct is easy to deal with and great customer service.
We use our spa every day.
The reviewer stated that an incentive was offered for this review
DebboGreater Melbourne (Outer), VIC
- 3 reviews
- 4 likes
So glad we got this all going before lockdown
4 boys and lockdown driving them crazy, glad to have this bad boy up and running to keep us all entertained, one rule, mum gets 10 minutes to herself after a week of remote learning done
The reviewer stated that an incentive was offered for this review
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Kristy ReadMelbourne
- 3 reviews
- 2 likes
The Best Buy we ever made. Couldn’t live without it
Our spa Is perfect for all year round! We use our spa consistently and the whole family loves it. The perfect way to enjoy some time out and just relax.
The reviewer stated that an incentive was offered for this review
DanielleSydney Surrounds, NSW
- 7 reviews
- 3 likes
Don’t honour warranty block you on Facebook very unprofessional.
This company is the worst company I have ever used.
Brought product in January got delivered broken told the driver and he said it’s not his problem to contact them and they will fix it whole side of the spa is crushed.
Well it’s been 6 months and spa is still damaged as it was when delivered. Call every month only to be told next month The panels will be in stock now I go on Facebook To see they have this particular style in stock while mine is still damaged in the backyard wasted $12500. So I messaged them telling them about my concerns to be blocked on Facebook they don’t respond to calls and the time I did speak to them they were arguing with me. I have contacted fair trading but beware of this company they are dodgy.
Leanne morganGreater Melbourne (Outer), VIC
- Spas Direct
- Verified customer
Love my spa and spas direct have been so helpful
Every night we are in our spa. The kids and myself both love it. Service on delivery was great and on time and super friendly. Very easy and simple to do.
The reviewer stated that an incentive was offered for this review
Elizabeth and WayneRichmond-Tweed, NSW
- Spas Direct
- Verified customer
Long time dream is here
-After a small hiccup with the touchpad we have not looked back. During the warm months we were in it almost every afternoon, and sometimes till the wee hours of the night. Now in the cooler months we are in it on the weekends with the temperature turned up a little, with Solar on the house, its not costing anything to run. Love love love our spa.(4 friend have since brought one from Spas direct & are happy too).
KempySouth East Queensland, QLD
So nice and relaxing after a busy day.
Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.
Bob GCentral Highlands and Goldfields, VIC
- 2 reviews
- Spas Direct Online Store
- Verified customer
Excellent addition to our home
In warmer weather our spa is used almost continuous. We have a large family who visit with their children the spa is in huge demand.
I couldn't imagine life without
The reviewer stated that an incentive was offered for this review
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Shannon RHunter Region, NSW
- 3 reviews
- 1 like
Happy with our Maui Deluxe
We bought our spa in January this year and it has been excellent value for money. We have never owned a spa, but are so happy we decided to purchase. Our kids love it. My sister has one similar from Spas Direct and was the one who recommended the company. We both love our spas.
The reviewer stated that an incentive was offered for this review
Great spa,
Spas direct are easy to deal with, customer service is very good, had a warranty claim for the touchscreen and it was dealt with well and replacement screen was sent asap.
The swim spa we've got is fantastic and the whole family use it regularly, it's easy to maintain and the chemicals are reasonably cheap.
We have solar panels which keeps the bills down.
I would recommend spas direct.
The reviewer stated that an incentive was offered for this review
Great spa!
We use our swim spa 4 to 5 times a week swimming and add chemicals once or twice a fortnight. Perfect for our small family. Great customer sevice and easy warranty claim.
The reviewer stated that an incentive was offered for this review
HeathThe Mallee, VIC
- Spas Direct Online Store
- Verified customer
WARNING
This company uses third party call centres and the salespeople are sub contracted out on a commision base who will not return your calls. Once they have your money they will not talk to you. In fact the only way to get them to talk to you is to make out you want to buy another spa.
I had issues when electricians connected spa it kept throwing safety switches. Turns out the spa was wired incorrectly, took electricians best part of a day fault finding. Something I shouldn't have to pay for. Bluetooth stereo does not work! Instructio...
11 comments
Invoice 105238
Heater only arrived end of April.
AfterSalesSpas Direct
HI Heath, Someone will contact you regarding this. regards Spas Direct
GrissyIllawarra, NSW
- 2 reviews
- 3 likes
Worst company ive dealt with
From start to finnish spas direct was the worst company ive ever dealt with by far, extremely bad customer service, i tried to get a replacement pump after owning the spa for only 2 weeks and all i got was ignorance, they dont return phone calls and block your emails, their warranty they give means crap, do yourself a favour and spend the extra and buy from a reputable business not these morons.
2 comments
AfterSalesSpas Direct
grissy, what is your invoice number I would like to look in to this matter regards spas direct
AfterSalesSpas Direct
We have sent you multiple messages asking you to call us, If you do not call us we not not solve your issue. Our number is 1300 772 734 quote this ref - REF1000 With your invoice number.
Questions & Answers
Glenn Bostonasked
Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston
No answers
Russell G.asked
when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa
No answers
Tomasked
How come you can cancel invoice 106220 above and stop zip and when we ask you wont? Our invoice 105954 we ask to be cancelled as noone can tell us where the spa is or when we get it and told you dont cancel?? Told you emailed and we have checked and received nothing...nothing in spam..asked to be resent...nothing.... its been over 4 months...zio said you can cancel. Seeing above shows you can cancel..why dont you respond and cancel?
No answers
Details
Spas Direct Online Store4.5(319) | Spas Direct QLD, Gold Coast4.1(31) | Spas Direct QLD, Brisbane4.2(15) | Spas Direct VIC, Melbourne4.6(39) | |
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Category | Online Shops and Pool & Spa Shops | Physical Shops and Pool & Spa Shops | Physical Shops and Pool & Spa Shops | Physical Shops and Pool & Spa Shops |
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AfterSalesSpas Direct
heath, what is your invoice number I would like to look in to this matter regards spas direct