We use our spa very often, and it is simple to maintain, all we need to do is add chemicals and than the spa does all the rest. It’s amazing!

The plunge pool is such a good investment, have a swim or sit and relax in the spa all year round. Minimal cleaning involved which is a win for us.

Great spa, just been a long wait for our headrests to come in under warranty. Not sure what’s happening? We use our spa atleast once a week, so easy to maintain

The Byron has been a great purchase for our family. It is used pretty much a daily basis. Brings the family together. Great value for money
Easy to maintain & clean

Sadly one star is all I can offer spas direct.
We purchased our spa in oct and was advised 6-8 weeks for delivery. Late Nov we were advised the spa won't arrive until Jan.

We emailed the company as this wasn't what we were advised and could hopefully come up with a resolution such as a different spa in stock, however our email was ignored. We then contacted them through Facebook and received the most horrible customer service. The person was sarcastic and just plain rude.

Thankfully Mufta from the Perth branch contacted us and said he had ...

I have been waiting for a call from a manager at spas direct for 2 weeks now and had a spa sitting empty in my garden for a month now due to being damaged. Still no contact and no resolution at all. Effie has called me twice and both times been extremely rude the second time told me to shut up when I was explaining where we were at with the situation. Extremely bad after sales support. I did online chat and was advised my Moe that someone would call me the next working day and that was also 2 weeks ago... still nothing. After being told several...

Our spa works so well holds its heat so comfortable had it for a while now it doesn’t cost much to run and is very quiet and efficient to use

We couldn't be happier with our purchase of the Maui Deluxe Spa, that coupled with the fact Spas Direct is easy to deal with and great customer service.
We use our spa every day.

4 boys and lockdown driving them crazy, glad to have this bad boy up and running to keep us all entertained, one rule, mum gets 10 minutes to herself after a week of remote learning done

Our spa Is perfect for all year round! We use our spa consistently and the whole family loves it. The perfect way to enjoy some time out and just relax.

This company is the worst company I have ever used.
Brought product in January got delivered broken told the driver and he said it’s not his problem to contact them and they will fix it whole side of the spa is crushed.
Well it’s been 6 months and spa is still damaged as it was when delivered. Call every month only to be told next month The panels will be in stock now I go on Facebook To see they have this particular style in stock while mine is still damaged in the backyard wasted $12500. So I messaged them telling them about my concerns to be blocked on Facebook they don’t respond to calls and the time I did speak to them they were arguing with me. I have contacted fair trading but beware of this company they are dodgy.

Every night we are in our spa. The kids and myself both love it. Service on delivery was great and on time and super friendly. Very easy and simple to do.

-After a small hiccup with the touchpad we have not looked back. During the warm months we were in it almost every afternoon, and sometimes till the wee hours of the night. Now in the cooler months we are in it on the weekends with the temperature turned up a little, with Solar on the house, its not costing anything to run. Love love love our spa.(4 friend have since brought one from Spas direct & are happy too).

Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.

In warmer weather our spa is used almost continuous. We have a large family who visit with their children the spa is in huge demand.
I couldn't imagine life without

We bought our spa in January this year and it has been excellent value for money. We have never owned a spa, but are so happy we decided to purchase. Our kids love it. My sister has one similar from Spas Direct and was the one who recommended the company. We both love our spas.

Spas direct are easy to deal with, customer service is very good, had a warranty claim for the touchscreen and it was dealt with well and replacement screen was sent asap.
The swim spa we've got is fantastic and the whole family use it regularly, it's easy to maintain and the chemicals are reasonably cheap.
We have solar panels which keeps the bills down.
I would recommend spas direct.

We use our swim spa 4 to 5 times a week swimming and add chemicals once or twice a fortnight. Perfect for our small family. Great customer sevice and easy warranty claim.

This company uses third party call centres and the salespeople are sub contracted out on a commision base who will not return your calls. Once they have your money they will not talk to you. In fact the only way to get them to talk to you is to make out you want to buy another spa.
I had issues when electricians connected spa it kept throwing safety switches. Turns out the spa was wired incorrectly, took electricians best part of a day fault finding. Something I shouldn't have to pay for. Bluetooth stereo does not work! Instructio...

From start to finnish spas direct was the worst company ive ever dealt with by far, extremely bad customer service, i tried to get a replacement pump after owning the spa for only 2 weeks and all i got was ignorance, they dont return phone calls and block your emails, their warranty they give means crap, do yourself a favour and spend the extra and buy from a reputable business not these morons.