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Spas Direct
4.5 from 639 reviews · View Statistics

Reviews

3.5

46 reviews
  • Value for Money
    3.9 (38)
  • Cleaning & Maintenance
    4.1 (37)
  • Product Quality
    3.8 (39)
  • Return Claim MadeYes (8) · No (32)
  • Shipping
    3.9 (16)
  • Customer Service
    3.6 (11)
  • Warranty Claim MadeYes (46) · No
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Reviewer Photos & Videos

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David Barrett

David BarrettSydney, NSW

Life got better when I got this! Very happy!

published

We use our spa very often, and it is simple to maintain, all we need to do is add chemicals and than the spa does all the rest. It’s amazing!

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Kristy

Kristy

  • 2 reviews
  • 1 like

Love our plunge pool

published

The plunge pool is such a good investment, have a swim or sit and relax in the spa all year round. Minimal cleaning involved which is a win for us.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool

The reviewer stated that an incentive was offered for this review

Josh Mc

Josh McSouthwest, VIC

  • 2 reviews

Great spa

published

Great spa, just been a long wait for our headrests to come in under warranty. Not sure what’s happening? We use our spa atleast once a week, so easy to maintain

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

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Byron Bay Bliss

published

The Byron has been a great purchase for our family. It is used pretty much a daily basis. Brings the family together. Great value for money
Easy to maintain & clean

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Warranty Claim MadeYes
Purchase TypeSpa
Jason

JasonPerth, WA

A Sad Experience

published
Customer Service
Incentivised ReviewNo
Store LocationKenwick WA
Warranty Claim MadeYes
Purchase TypeSpa

Shocking customer service

published
Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Gilly

Gilly

  • 2 reviews

Love our spa it’s the best

published

Our spa works so well holds its heat so comfortable had it for a while now it doesn’t cost much to run and is very quiet and efficient to use

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Kevin

KevinMid North Coast, NSW

Best thing ever

published

We couldn't be happier with our purchase of the Maui Deluxe Spa, that coupled with the fact Spas Direct is easy to deal with and great customer service.
We use our spa every day.

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Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Debbo

DebboGreater Melbourne (Outer), VIC

  • 3 reviews
  • 4 likes

So glad we got this all going before lockdown

published

4 boys and lockdown driving them crazy, glad to have this bad boy up and running to keep us all entertained, one rule, mum gets 10 minutes to herself after a week of remote learning done

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Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCambrrfield Victoria
Warranty Claim MadeYes
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

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Kristy Read

Kristy ReadMelbourne

  • 3 reviews
  • 2 likes

The Best Buy we ever made. Couldn’t live without it

published

Our spa Is perfect for all year round! We use our spa consistently and the whole family loves it. The perfect way to enjoy some time out and just relax.

Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Danielle

DanielleSydney Surrounds, NSW

  • 7 reviews
  • 3 likes

Don’t honour warranty block you on Facebook very unprofessional.

published

This company is the worst company I have ever used.
Brought product in January got delivered broken told the driver and he said it’s not his problem to contact them and they will fix it whole side of the spa is crushed.
Well it’s been 6 months and spa is still damaged as it was when delivered. Call every month only to be told next month The panels will be in stock now I go on Facebook To see they have this particular style in stock while mine is still damaged in the backyard wasted $12500. So I messaged them telling them about my concerns to be blocked on Facebook they don’t respond to calls and the time I did speak to them they were arguing with me. I have contacted fair trading but beware of this company they are dodgy.

Incentivised ReviewNo
Warranty Claim MadeYes
Purchase TypePool
Leanne morgan

Leanne morganGreater Melbourne (Outer), VIC

Love my spa and spas direct have been so helpful

published

Every night we are in our spa. The kids and myself both love it. Service on delivery was great and on time and super friendly. Very easy and simple to do.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Elizabeth and Wayne

Elizabeth and WayneRichmond-Tweed, NSW

Long time dream is here

published

-After a small hiccup with the touchpad we have not looked back. During the warm months we were in it almost every afternoon, and sometimes till the wee hours of the night. Now in the cooler months we are in it on the weekends with the temperature turned up a little, with Solar on the house, its not costing anything to run. Love love love our spa.(4 friend have since brought one from Spas direct & are happy too).

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Kempy

KempySouth East Queensland, QLD

So nice and relaxing after a busy day.

published

Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold coast
Warranty Claim MadeYes
Purchase TypeSpa
Bob G

Bob GCentral Highlands and Goldfields, VIC

  • 2 reviews

Excellent addition to our home

published

In warmer weather our spa is used almost continuous. We have a large family who visit with their children the spa is in huge demand.
I couldn't imagine life without

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

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Shannon R

Shannon RHunter Region, NSW

  • 3 reviews
  • 1 like

Happy with our Maui Deluxe

published

We bought our spa in January this year and it has been excellent value for money. We have never owned a spa, but are so happy we decided to purchase. Our kids love it. My sister has one similar from Spas Direct and was the one who recommended the company. We both love our spas.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Great spa,

published

Spas direct are easy to deal with, customer service is very good, had a warranty claim for the touchscreen and it was dealt with well and replacement screen was sent asap.
The swim spa we've got is fantastic and the whole family use it regularly, it's easy to maintain and the chemicals are reasonably cheap.
We have solar panels which keeps the bills down.
I would recommend spas direct.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Great spa!

published

We use our swim spa 4 to 5 times a week swimming and add chemicals once or twice a fortnight. Perfect for our small family. Great customer sevice and easy warranty claim.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMaryborough
Warranty Claim MadeYes
Purchase TypeSpa

The reviewer stated that an incentive was offered for this review

Heath

HeathThe Mallee, VIC

WARNING

published
Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
11 comments
Spas Direct
AfterSalesSpas Direct

heath, what is your invoice number I would like to look in to this matter regards spas direct

Heath
Heath

Invoice 105238
Heater only arrived end of April.

Spas Direct
AfterSalesSpas Direct

HI Heath, Someone will contact you regarding this. regards Spas Direct

Grissy

GrissyIllawarra, NSW

  • 2 reviews
  • 3 likes

Worst company ive dealt with

published

From start to finnish spas direct was the worst company ive ever dealt with by far, extremely bad customer service, i tried to get a replacement pump after owning the spa for only 2 weeks and all i got was ignorance, they dont return phone calls and block your emails, their warranty they give means crap, do yourself a favour and spend the extra and buy from a reputable business not these morons.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
Spas Direct
AfterSalesSpas Direct

grissy, what is your invoice number I would like to look in to this matter regards spas direct

Spas Direct
AfterSalesSpas Direct

We have sent you multiple messages asking you to call us, If you do not call us we not not solve your issue. Our number is 1300 772 734 quote this ref - REF1000 With your invoice number.

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Questions & Answers

Glenn Boston

Glenn Bostonasked

QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

No answers
Russell G.

Russell G.asked

Spas Direct Online Store

when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa

No answers
Tom

Tomasked

Spas Direct Online Store

How come you can cancel invoice 106220 above and stop zip and when we ask you wont? Our invoice 105954 we ask to be cancelled as noone can tell us where the spa is or when we get it and told you dont cancel?? Told you emailed and we have checked and received nothing...nothing in spam..asked to be resent...nothing.... its been over 4 months...zio said you can cancel. Seeing above shows you can cancel..why dont you respond and cancel?

No answers

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