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Spas Direct
4.4 from 740 reviews · View Statistics
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Reviews

4.0
41 reviews
  • Value for Money
    4.2 (36)
  • Cleaning & Maintenance
    4.2 (37)
  • Product Quality
    4.0 (37)
  • Return Claim MadeYes · No (41)
  • Shipping
    4.3 (15)
  • Customer Service
    3.3 (11)
  • Warranty Claim MadeYes (41) · No
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Lyndall
LyndallSydney, NSW

Life is good with a swim spa

published

The kids are in it every day rain or shine and we are loving relaxing in the spa.
The cover makes it easy to keep bugs and other debris out of the water

Value for Money
5/5
Cleaning & Maintenance
4/5
Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Great way to relax

published

We use our Spa a couple of times a week and most weekends, it's a great way to relax at the end of the day.The spa is so easy to maintain.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Family fun
Family funVictoria

Best Purchase Ever

published

We are in our new spa at least 2-3 times a week and we really love it! It’s really very easy to maintain and the relaxation factor is most definitely 10/10.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Daniel Rama
Daniel RamaNorth Queensland, QLD

Spa direct technician very helpful and great

published

Got lots of help from technical and technician help me go through problem solving and supplying spare parts. Very week and it is easy to maintain and clean filter. Very pleased

Value for Money
4/5
Cleaning & Maintenance
5/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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Rita H.
Rita H.South East Queensland, QLD

Run a mile from this company

published

It was four months before our spa arrived and it had numerous leaks and problems. Their customer service is non existent. Such a terrible company after they have your money.

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationArundel Gold Coast
Warranty Claim MadeYes
Purchase TypeSpa
Greg
GregSouth East Queensland, QLD

Old age will get me before the warranty claim is processed.

published

It took 18 months to get 1 LED light and 3 speakers changed and now the heating element is down to earth, the store owner on the Gold Coast is useless, hasn't returned my calls once. I have to deal with the Cranbourne store in Victoria to get something happening. If I had my time again I would've gone elsewhere.

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationArundel
Warranty Claim MadeYes
Purchase TypeSpa
Joss
JossSouth East Queensland, QLD
  • 2 reviews
  • 1 like

The aftersales service is the worst I've ever experienced.

published

* Purchased spa in April 2021
* Reported after 2 wks that we had a leak.
* Called spas direct and they said
"Oh just take the cover off and see where it's leaking"
My response "No, that might void my warranty"
Spas Direct: Oh well raise a ticket online and someone will contact you.
* Advised to log a ticket online.
* Raised a ticket online as they asked me to and still haven't had anyone look into this.
* Logged a ticket online and just get promises of callbacks that never ever happen.
* Followed up at least 15 times and I get nothing.
* 3 months later and still you guessed it, nothing.

Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa

Excellent aftercare service

published

Professional and thorough work done by the gentleman sent out to fix our spa on Friday afternoon. He was very knowledgeable and thorough with his whole approach to the problem.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKenwick W.A.
Warranty Claim MadeYes
Purchase TypeSpa
gregory.anderson
gregory.andersonSouth East Queensland, QLD

Warranty & Aftersales care

published

Our spa had no power or anything over the weekend, we contacted Spas Direct via website, we were freaking out expecting the worst and a very costly repair, we were called back within 24hours and all it turned out to be was a blown .75c fuse! Awesome service!

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

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Selvan
SelvanMid North Coast, NSW

Very disappointing customer service

published

Had our $12000 spa delivered November 2020 with a damaged panel and broken lid which scratched the top of the spa when taking it on and off. The panel arrived a couple of months later. We are still waiting for the lid now March 2021. I have contacted Spas direct on numerous occasions just asking to send a new lid and someone to fix the scratches. I did advise them I did not wish to leave a bad review however they have left me no alternative. It is a shame as it has really taken the enjoyment out of our new spa experience.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Natalie
NatalieSouth East Queensland, QLD

My spa is now my oasis!

published

We love our spa and use it every night to relax. I no longer have the aches and pains I used to. Very easy to maintain as the spa pretty much operates itself other than manual chemical intervention which if you have never owned one before can be tricky at first but you soon get the hang of it.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
4/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

David Barrett
David BarrettSydney, NSW

Life got better when I got this! Very happy!

published

We use our spa very often, and it is simple to maintain, all we need to do is add chemicals and than the spa does all the rest. It’s amazing!

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

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Kristy
Kristy
  • 2 reviews
  • 1 like

Love our plunge pool

published

The plunge pool is such a good investment, have a swim or sit and relax in the spa all year round. Minimal cleaning involved which is a win for us.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

Josh Mc
Josh McSouthwest, VIC
  • 2 reviews

Great spa

published

Great spa, just been a long wait for our headrests to come in under warranty. Not sure what’s happening? We use our spa atleast once a week, so easy to maintain

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
4/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Shocking customer service

published
Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Page 1 of 2

Questions & Answers

Sarah B.
Sarah B.asked
Spas Direct

How do I get refund

2 answers
Leanne Roberts
Leanne Roberts

Contact the sales team and they will direct you from there

Sarah B.
Sarah B.

Have rang 20 times Sent photos had spa technician and nothing.

Rachel
Rachelasked
Spas Direct Online Store

Hi there can I please get emailed a manual fro the Maui spa. And all the online manuals does not have this one on it thank you

No answers
Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

See all Spas Direct questions

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Spas Direct

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