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Reviews

2.8

8 reviews
5
(3)
4
(0)
3
(1)
2
(0)
1
(4)
  • Value for Money
    3.4 (7)
  • Cleaning & Maintenance
    4.5 (6)
  • Product Quality
    3.1 (7)
  • Return Claim MadeYes (8) · No
  • Shipping
    3.7 (3)
  • Warranty Claim MadeYes (8) · No
  • Purchase Type
  • Customer Service
    5.0 (1)
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Grissy

GrissyIllawarra, NSW

  • 2 reviews
  • 2 likes

Worst company ive dealt with

published

From start to finnish spas direct was the worst company ive ever dealt with by far, extremely bad customer service, i tried to get a replacement pump after owning the spa for only 2 weeks and all i got was ignorance, they dont return phone calls and block your emails, their warranty they give means crap, do yourself a favour and spend the extra and buy from a reputable business not these morons.

Return Claim MadeYes
Warranty Claim MadeYes
2 comments
Spas Direct
AfterSalesSpas Direct

grissy, what is your invoice number I would like to look in to this matter regards spas direct

Spas Direct
AfterSalesSpas Direct

We have sent you multiple messages asking you to call us, If you do not call us we not not solve your issue. Our number is 1300 772 734 quote this ref - REF1000 With your invoice number.

Casey Munro

Casey MunroSydney Surrounds, NSW

Dodgy spas, dodgy company! DO NOT PURCHASE

published
Value for Money
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
5 comments
Spas Direct
AfterSalesSpas Direct

Casey, what is your invoice number I would like to look in to this matter regards spas direct

Casey Munro
Casey Munro

What’s the point? Won’t change the outcome of pathetic service on a crap product!

Spas Direct
AfterSalesSpas Direct

Casey if you have a service issue or warranty please call us on 1300 772 734. We have tried to call you multiple times with no reply. We are happy to solve any issue you may have. regards spas direct

Sam

SamPerth, WA

In built Speakers

published

I purchased our spa with the extras. lights and speakers, speakers are crap we don't use them as they are very crackley the guy who sold us the spa couldn't show us the quality of speakers but assured me they were really good so I am disappointed.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
2 comments
Spas Direct
AfterSalesSpas Direct

Sorry to hear about the speakers, could you please let me know your invoice number so I can look into this for you. Thanks SPAS DIRECT

Sam
Sam

102743

The reviewer stated that an incentive was offered for this review

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Grant C.

Grant C.South East Queensland, QLD

Do not trust their warranty, it is worthless

published

Glad to take your money but no after sales backup when your spa needs repair, their warranty is not worth the paper it is written on SHOP ELSEWHERE Do not throw away your hard earned money

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
4 comments
Spas Direct
AfterSalesSpas Direct

GRANT, so we can Identify the issue please let us know your invoice number. Kind regards Spas Direct

Grant C.
Grant C.

You have had the invoice number for 5 months now you bother to contact me, not good enough Grant Champley

Spas Direct
AfterSalesSpas Direct

Please call us to solve your issue. Our number is 1300 772 734 quote this ref - REF1000 With your invoice number.

Shane and Deb

Shane and Deb

  • 2 reviews

Damaged on delivery

published

Spa was damaged on delivery, we where told by driver we will recieve a new panel via express post and not to worry, 5 months later we are still getting the run around and no new panels, excuses all the time. We filled out all paper work as asked and still nothing

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
4 comments
Spas Direct
AfterSalesSpas Direct

Hi, sorry to hear the panel was damaged on arrival. Please let me know your invoice number so I can follow this up and ensure action has been taken. Kind Regards. SPAS DIRECT

Shane and Deb
Shane and Deb
Spas Direct
AfterSalesSpas Direct

We have sent you multiple messages asking you to call us, If you do not call us we not not solve your issue. Our number is 1300 772 734 quote this ref - REF1000 With your invoice number.

Phyllis

PhyllisSouth East Queensland, QLD

Happy Customer

published

Spas direct contacted me about my technical Issue and fixed the problem for me promptly, great spa. After sales serviceman was very professional and knowledgeable, also offer to send us 2 free filters, will recommend

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
Dianne

DianneGreater Melbourne (Metropolitan), VIC

Happiness is having a spa

published

Spas Direct are so easy to deal with, just by hoping on line and choosing the spa you want and picking out up or getting it delivered. The great thing about the spa is that there is absolutely no assembling to do, you take it out of the box and fill with water and plug it in and bingo you are set. What more could you ask for?

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
1 comment
Spas Direct
AfterSalesSpas Direct

Thank you for your review. We really appreciate it.

The reviewer stated that an incentive was offered for this review

Melbourne

MelbourneGreater Melbourne (Inner), VIC

  • 4 reviews
  • 2 likes

Appreciation

published

Thank you, I am finally able to walk out into my backyard with a smile. So very much appreciated.
Due to living with chronic pain I am able to get relief from water and heat

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
See all Spas Direct reviews

Questions & Answers

shirley skinner

shirley skinnerasked

Spas Direct

Hi I have order a spa inv no 106220 Reference No SPJOHN5586
Just wondering if i could get a date it might arrive in Adelaide as i would like to book time off to get it delivered Also John said he has someone who could deliver it for me

thanks hope to hear from you soon

3 answers
Spas Direct
AfterSalesSpas Direct

Shirley Can you please call 1300 772 734 and quote your invoice number and someone will get back to you.

shirley skinner
shirley skinner

Yes I have and sent two emails would just like a answer to one off them thank you

Spas Direct
AfterSalesSpas Direct

Hi Shirley

Invoice 106220 - order date 16/05/2020

Sorry for not replying to your email dated 11/06/2020 at 3.16pm yesterday.

As per your Invoice the delivery time was as follows - Lead time into Adelaide depot was 6-8 weeks. This was detailed on your invoice. Which meant an arrival date of 16th July 2020. However the arrival date was dependant on one direct container shipment going to Adelaide port and we explained we could only send the spa once it was full. As it is not full and and we do not know a firm date when it will be, we will not meet the delivery time agreed on the invoice, so we have decided to cancel the order and refund your zip money account. We have also confirmed this in an email.

Peter C.

Peter C.asked

Spas Direct

Is there a spas direct in ballarat?

2 answers
Shane and Deb
Shane and Deb

No

Spas Direct
AfterSalesSpas Direct

Hello , here is a link to where our showrooms are located https://www.spas.direct/showroom-location you can also call 0411399652 for more info.

Grant R.

Grant R.asked

Spas Direct Online Store

Extremely disappointing with the quality of the product and after sales service. I bought a spa from Spas Direct and paid in full, it was delivered on 28 November 2018, it looked fine after delivery, as it was Christmas time, we only used the spa a couple of times, on 28 December 2018 i noticed a crack in the acrylic, i toke photos and told them straight away, they told me to put in an online warranty claim, i did. After 3.5 months of chase up phone calls and emails telling me that they are getting quotes and will fix it. On 4 April 2018 i wrote a letter to the company and Fair Trading Queensland, Kylie emailed back 22 minutes later stating i should have notified them within 24 hours if there was a problem and they will not be fixing it, however their website states 8 year acrylic warranty. I hope everyone out there does not get treated the way we did. Prill - NSW

2 answers
Tania
Tania

Hi, We have had the same problem you have both had - Kylie has been promising that we will get our side panels fixed - been over 1 year and now emails are bouncing back and no response from telephone messages. Extremely back COMPANY to deal with and I certainly wouldn't recommend them to ANYONE..

Spas Direct
AfterSalesSpas Direct

Please NOTE this is NOT our page, we do NOT monitor these comments, If you have questions please follow this procedure. Call us directly on 1300772734 and some one will return your call. As a courtesy we will follow your call up with a text message ensuring someone made contact with you. You can also email us directly at sunsealspas@yahoo.com.au. Our website also has a live Chat feature where you can speak to an after sales person online. Once you call us you many find we might over contact you. Regards Spas Direct.

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