- Sign in
- Write a review
Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
AshMelbourne
- 2 reviews
- 4 likes
Spas direct
Never been spoken to ruder in my life. [Name Removed] needs to learn some better customer service. Not sure if he was having a bad day but that’s no excuse to talk to someone like that who has done nothing to you but ask questions. Absolutely shocking, couldn’t believe it. Don’t know why anyone would buy a spa from this man.
2 comments
AfterSalesSpas Direct
It's been 3 months since we sent you a reply asking for your invoice and to date we have received no reply. It the matter is resolved or the review is fake. We have asked for the invoice number from y... Read more
ou as we can not locate you. Writing anonymous reviews is not classed as a geniune review. Anyone can make a name up and write a review. If you are Genuine let us know the invoice number. Regards.Similar opinion? Write a review on ProductReview.com.au!
- Spas Direct
- Verified customer
Beware of this company
I am in the same boat as many others with issues, Spa delivered faulty, 9 months later still not even close to fixed, near impossible to talk to anyone, non compliment with Australian laws regarding faults, accc also required to look at issue but this company knows how to play the game and drag the chain. Save your money and buy from a reputable bricks and mortar store that has been around not this dodgy company.
1 comment
AfterSalesSpas Direct
It's been 4 months since we sent you a reply asking for your invoice and to date we have received no reply. It the matter is resolved or the review is fake. We have asked for the invoice number from y... Read more
ou as we can not locate you. Writing anonymous reviews is not classed as a geniune review. Anyone can make a name up and write a review. If you are Genuine let us know the invoice number. Regards.Similar opinion? Write a review on ProductReview.com.au!
JoePerth, WA
Disgusting company
I have now had to complain to the ACCC and consumer protection as my complaint from when I purchased the spa has not been resolved. The statements this company makes are false and misleading. You will not get a refund within 60 days as stated. You will be lucky to actually speak to someone to follow up. There is a reason why there spas are cheaper as there is no after service. I am still waiting on a replacement part ordered 8 mths ago wen the spa was first purchased. The comments i post on Facebook stating this feedback are all removed. I just want other people to think about it as if you do have issues it will be a waste of 13000 dollars like myself.
3 comments
AfterSalesSpas Direct
Joe. If you are a genuine client we will will need invoice to investigate your claim so we can address the issue. You have posted a review with no surname which means it is more than likely a fake review.
AfterSalesSpas Direct
It's been 5 months since we sent you a reply asking for your invoice and to date we have received no reply. Either the matter is resolved or the review is fake. We have asked for the invoice number fr... Read more
om you as we can not locate you. Writing anonymous reviews is not classed as a geniune review. Anyone can make a name up and write a review. If you are Genuine let us know the invoice number. Regards.I gave you an invoice number for over 6 mths to resolve my issue and you ignored me and didnt return calls. The rep in Perth was contacted a significant amount of times he new my inv no. and did nothi... Read more
ng. As i stated in the comments i took your company to the ACCC and you would not speak to them to discuss the issue. These comments are only to make it seem like your interested in solving issues. 2 years on and the quality of the spa shows. the cover and outer surface have significant sun damage even tho we were told that wouldnt happen. there is rust on filters. A very poor quality product. Dont be fooled by this company trying to make out this is not a true review unfortunately this actually happened.Similar opinion? Write a review on ProductReview.com.au!
Find out how Spas Direct compares to other Pool & Spa Shops
Know better, choose better.
Still waiting six months later!
We ordered a twenty thousand dollar spa in February, paying a 50% deposit and we are still waiting for the spa to arrive,even though it was supposed to be within three months for delivery. Contact with the Melbourne office is very difficult as they don't answer our phone calls.
1 comment
AfterSalesSpas Direct
If you are a genuine client we will will need invoice to investigate your claim so we can address the issue. You have posted a review with no surname which means it is more than likely a fake review
Similar opinion? Write a review on ProductReview.com.au!
PaulVictoria
Do not buy from this company!!
Do not buy from this company!!
Paid for a cascade swim spa in full over $10000 in October 2017 under a promise it would arrive by Xmas.
Numerous delays and a week before Xmas demanded our money back. Was told a shipment amazingly come in last minute and could be picked up after Boxing Day.
Organised own transport and upon arrival found we had been given the cascade mini swim spa (cheaper and smaller) was blamed by the company for the stuff up and told it was our fault as we hadn’t noticed the difference on the invoice.
Spa was full of dirty water leaving the stairs cardboard completely fallen apart and the manuals destroyed.
...Read more
4 comments
AfterSalesSpas Direct
So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards
AfterSalesSpas Direct
It's been 6 months since we sent you a reply asking for your invoice and to date we have received no reply. It the matter is resolved or the review is fake. We have asked for the invoice number from y... Read more
ou as we can not locate you. Writing anonymous reviews is not classed as a geniune review. Anyone can make a name up and write a review. If you are Genuine let us know the invoice number. Regards100377 is the invoice number,$11500 was the price. I see you are still very rude in the way you speak with customers. No made a name here, still waiting for my speaker to be fixed been over a year now... Read more
. I just hope nothing major goes wrong with it cos I know I’ll get no helpSimilar opinion? Write a review on ProductReview.com.au!
FumingGold Coast
- Spas Direct Online Store
- Verified customer
Not happy, spa was to replaced at no cost. Failed to eventuate.
This has been going on for 9months now. Had a call from [name removed] from Spas Direct, the pool is being replaced with a same unit at no cost due to faulty workman ship and bubbles in the surface of the spa. That was weeks ago. More empty promises. The promise has come to nothing and my calls have gone unanswered. Avoid this company at all costs. There products are poor quality and there service is worse.
1 comment
AfterSalesSpas Direct
If you are a genuine client we will will need invoice to investigate your claim so we can address the issue. You have posted a review with no surname which means it is more than likely a fake review
Similar opinion? Write a review on ProductReview.com.au!
MelEAGLE POINT
Horrible company
I won a spa in 2016. It broke down 1 year afterward. I immediately contacted and advised what had occurred and inquired as to purchasibg part or replacing spa through them. I was advised the part was under warranty (i have this is writing from the company). I then contacted to lodge my request was phoned and advised the part was under warranty (again i have this in writing from a different person from the company). I was then advised throughout emails they were tracking down the part and would get back to me. This went on for 3 months i was the...Read more
n advised after contacting again that the part was on its way and should arrive in 3 weeks. This did not occur however they did send me a free filter for my patience which was nice. Six weeks later i did not receive my part i contacted again, this time however advising i had spoken to consumer affairs regarding what to do from here as i was getting nowhere. I advised that i would like to work this out without going down the legal path if possible. Remember i initially was going to replace the part until x2 seperate staff advised it was under warranty. I then was told via email no warranty as it was a gift although i won it. I again advised of takibg it further to which i was met with the most abusive call i have ever experienced in my life. I advised i was recording the call to which they did the same and continued to abuse me. When trying to explain that their staff had told me it was covered by warranty i was told that i mustn't have told then it was from a giveaway. I advised i had and if the man was looking at the email he would see i had. They offered to come collect the spa. After more abuse i ended the call. I have since emailed and asked for a collection date via email, i further asked for him to not contact me via phone again as i have the right not to feel intimidated or bullied by the owner or workers of this company. Buyer beware and those who won a spa i hope ut never breaks down on you. Pay the extra money elsewhere.2 comments
AfterSalesSpas Direct
Hi Mel sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards
AfterSalesSpas Direct
It's been 6 months since we sent you a reply asking for your invoice and to date we have received no reply. It the matter is resolved or the review is fake. We have asked for the invoice number from y... Read more
ou as we can not locate you. Writing anonymous reviews is not classed as a geniune review. Anyone can make a name up and write a review. If you are Genuine let us know the invoice number. Regards.Similar opinion? Write a review on ProductReview.com.au!
Absolutely Crap After Sales Service
Bought a spa from these idiots in November last year and they have been the most unhelpful people I have ever dealt with. I warn you now do not buy a spa from these people. Their website is crap and once they have your money its goodbye. The mob in Campbellfield we dealt with are useless - please be warned - do not buy a spa from them go somewhere else.
2 comments
AfterSalesSpas Direct
Hi Dallas. sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards
AfterSalesSpas Direct
It's been 6 months since we sent you a reply asking for your invoice and to date we have received no reply. It the matter is resolved or the review is fake. We have asked for the invoice number from y... Read more
ou as we can not locate you. Writing anonymous reviews is not classed as a geniune review. Anyone can make a name up and write a review. If you are Genuine let us know the invoice number. Regards.Similar opinion? Write a review on ProductReview.com.au!
Other Pool & Spa Shops
Splashes Spa World
4.8(128)Compass Pools
4.6(161)Five Star Spas & Outdoors
4.8(81)Leisure Pools
4.4(377)ZoeIllawarra, NSW
Bad, Bad, Bad
Spas direct is a joke, we received a damaged spa ( from a forklift ) they did nothing to help us or resolve the issue we were only told it was our fault and we would receive a new filter to say sorry. 3 months later we get a phone call from [name removed] saying she has taken over or file and what happened wasn't right. Ok great what is going to be done about it? Oh nothing she told us all we need to do is remove the damaged panel. Are you kidding me. Ohh and then she told me to remove my negative post and they will send us a new filter. They ...Read more
are now resorting to Bribery. I didn't do it and so they blocked me from the page. People just be aware that they wont help and are never honest we also had to wait over 4 months for our spa. It sat in the warehouse for 2 months before we were even told it was in. November 29th 2018 Update: Horrible customer service After months of hassle getting our spa and then receiving it damaged, nothing was do about it they put the blame back on us. 6 months later and out of the blue i received a call from [name removed] who apologized and offered me a new base and a few extras for all the inconvenience. Its been 3 months since that call and i have not received 1 thing nor have my calls or texts been returned. I still have a damaged spa and they still have poor customer service with empty promises.3 comments
AfterSalesSpas Direct
Hi Zoe sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards
AfterSalesSpas Direct
It's been 6 months since we sent you a reply asking for your invoice and to date we have received no reply. Either the matter is resolved or the review is fake. We have asked for the invoice number fr... Read more
om you as we can not locate you. Writing anonymous reviews is not classed as a geniune review. Anyone can make a name up and write a review. If you are Genuine let us know the invoice number. RegardsStill waiting for my partial refund. Someone contacted me trying to get me to take down my bad review if they gave a partial refund, we agreed but im still waiting. Surprise surprise!!
Similar opinion? Write a review on ProductReview.com.au!
Find out how Spas Direct compares to other Pool & Spa Shops
Know better, choose better.
Kelhd
- 2 reviews
- 5 likes
- QLD, Brisbane
- Verified customer
If I could give a negative star I would
Firstly we bought and spa and gazebo package back in January and we still have not received a spa or gazebo.
We only found out last week that the gazebo was not ordered at all and we will have to pay $400 shipping from Melbourne to Brisbane then Brisbane to home which we were not told about at all!!
Now endless phones calls have gone unanswered and emails, customer service is terrible we have already started to pay for a spa that now 10 weeks down the track still don’t have.
So all up we have to just under $1000 for delivery half of which ...Read more
2 comments
AfterSalesSpas Direct
Hi kelhd. sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards
AfterSalesSpas Direct
It's been 6 months since we sent you a reply asking for your invoice and to date we have received no reply. It the matter is resolved or the review is fake. We have asked for the invoice number from y... Read more
ou as we can not locate you. Writing anonymous reviews is not classed as a geniune review. Anyone can make a name up and write a review. If you are Genuine let us know the invoice number. Regards.Similar opinion? Write a review on ProductReview.com.au!
J Smithy 1980Flinders
Bad Service, Should have bought local!
So we paid our spa in full and waited the 6 weeks we were suppose to, got delivered in 8 weeks instead.
Our access isnt the easiest I will admit, but the delivery guys saw how difficult it was going to be and said to me "Sorry we cant put it in place, call the service line and organise a crane delivery". And they just left it in my driveway.
So I just spent $600 for them just to deliver it on my driveway!?
I left messages and phone calls but was always told they would call me back with a time and date. After 3 days later i had not heard a th...Read more
2 comments
AfterSalesSpas Direct
Hi Smithy. sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards
AfterSalesSpas Direct
It's been 6 months since we sent you a reply asking for your invoice and to date we have received no reply. It the matter is resolved or the review is fake. We have asked for the invoice number from y... Read more
ou as we can not locate you. Writing anonymous reviews is not classed as a geniune review. Anyone can make a name up and write a review. If you are Genuine let us know the invoice number. Regards.Similar opinion? Write a review on ProductReview.com.au!
cdox123brisbane
- Spas Direct
- Verified customer
Do your homework before buying a spa
Regarding Spas Direct, trading as Sunseal Garden Spas Pty Ltd, I have no opinion of the company, however would advise anyone looking to buy a Spa generally that before paying a deposit they very carefully read the terms and conditions, and search all the google review, product review forums and TV documentaries. Also worth checking if the company is accredited by Spasa www.Spasa.com.au.
Summary: We bought a SwimSpa from Spas direct in October 2017, which we were told would arrive in 4-6 weeks. We had no communication from the company or loca...Read more
2 comments
AfterSalesSpas Direct
Can we have your invoice number so we can investigate the issues. Thank you
AfterSalesSpas Direct
It's been 6 months since we sent you a reply asking for your invoice and to date we have received no reply. Either the matter is resolved or the review is fake. We have asked for the invoice number fr... Read more
om you as we can not locate you. Writing anonymous reviews is not classed as a geniune review. Anyone can make a name up and write a review. If you are Genuine let us know the invoice number. RegardsSimilar opinion? Write a review on ProductReview.com.au!
Almost lost my house
The spa was incorrectly sold as a 10 amp unit, but infact drawing over 20 amp, causing melted power point. The only think that prevented the fire from destroying the home was the circuit braker.
1 comment
AfterSalesSpas Direct
Dear Andrew Jones. Sorry to hear that you are not happy. You knew that the spa was 20 amps when the spa was delivered as we upgraded you. As you are a fireman you should know plugging a 20 amp into... Read more
a 10 amp plug is not safe. Maybe there is some communication error between us, but I am sure you were advised. We tried to communicate this with you and you demanded a $2000 refund so you would remove this review. We shall not be doing this as we feel this is blackmail. If you have any questions or concerns please call us and we will be happy to resolve them . Kind regardsSimilar opinion? Write a review on ProductReview.com.au!
Don’t go near them!
We purchased a spa online from this warehouse and within 4 months the pump blew, although covered under warranty, they are ignoring our phone calls and emails and face book messages for the past 3 months. They’ve now blocked us off Facebook so as we can’t post on their wall and leave feedback for potential customers to see. Absolutely disgusting service and I wouldn’t recommend them to anyone! I’m about to contact fair trading.
2 comments
AfterSalesSpas Direct
Hi tanya sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards
AfterSalesSpas Direct
It's been 6 months since we sent you a reply asking for your invoice and to date we have received no reply. Either the matter is resolved or the review is fake. We have asked for the invoice number fr... Read more
om you as we can not locate you. Writing anonymous reviews is not classed as a geniune review. Anyone can make a name up and write a review. If you are Genuine let us know the invoice number. RegardsSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Glenn Bostonasked
Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston
No answers
Russell G.asked
when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa
No answers
Tomasked
How come you can cancel invoice 106220 above and stop zip and when we ask you wont? Our invoice 105954 we ask to be cancelled as noone can tell us where the spa is or when we get it and told you dont cancel?? Told you emailed and we have checked and received nothing...nothing in spam..asked to be resent...nothing.... its been over 4 months...zio said you can cancel. Seeing above shows you can cancel..why dont you respond and cancel?
No answers
Details
Spas Direct Online Store4.5(310) | Spas Direct QLD, Gold Coast4.1(31) | Spas Direct QLD, Brisbane4.2(15) | Spas Direct VIC, Melbourne4.6(38) | |
|---|---|---|---|---|
| Category | Online Shops and Pool & Spa Shops | Physical Shops and Pool & Spa Shops | Physical Shops and Pool & Spa Shops | Physical Shops and Pool & Spa Shops |
Visit official website
Other Pool & Spa Shops
Best Pool Supplies
4.9(381)Jim's Pool Care
4.9(415)Pool and Spa Warehouse
4.7(474)Spa World
4.7(293)Splashes Spa World
4.8(128)Compass Pools
4.6(161)Five Star Spas & Outdoors
4.8(81)Leisure Pools
4.4(377)Narellan Pools
4.4(319)Mr Pool Man
4.8(64)Classic Pools
4.3(182)Bionizer
4.6(54)Listing monitored by Spas Direct representatives.
Other Pool & Spa Shops
Best Pool Supplies
4.9(381)Jim's Pool Care
4.9(415)Pool and Spa Warehouse
4.7(474)Spa World
4.7(293)Splashes Spa World
4.8(128)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
AfterSalesSpas Direct
Ash. What is your invoice number. We have no record of your order. For the record Paul does not and has not worked in service. So we believe that this is a fake review.