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Spas Direct
4.5 from 628 reviews · View Statistics

Reviews

  • Value for Money
    1.4 (20)
  • Cleaning & Maintenance
    1.8 (16)
  • Product Quality
    1.5 (20)
  • Return Claim MadeYes (5) · No (18)
  • Shipping
    1.0 (6)
  • Customer Service
    1.0 (7)
  • Warranty Claim MadeYes (14) · No (13)
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Ash

AshMelbourne

  • 2 reviews
  • 4 likes

Spas direct

published

Never been spoken to ruder in my life. [Name Removed] needs to learn some better customer service. Not sure if he was having a bad day but that’s no excuse to talk to someone like that who has done nothing to you but ask questions. Absolutely shocking, couldn’t believe it. Don’t know why anyone would buy a spa from this man.

2 comments
Spas Direct
AfterSalesSpas Direct

Ash. What is your invoice number. We have no record of your order. For the record Paul does not and has not worked in service. So we believe that this is a fake review.

Spas Direct
AfterSalesSpas Direct

Beware of this company

published

I am in the same boat as many others with issues, Spa delivered faulty, 9 months later still not even close to fixed, near impossible to talk to anyone, non compliment with Australian laws regarding faults, accc also required to look at issue but this company knows how to play the game and drag the chain. Save your money and buy from a reputable bricks and mortar store that has been around not this dodgy company.

1 comment
Spas Direct
AfterSalesSpas Direct
Joe

JoePerth, WA

Disgusting company

published

I have now had to complain to the ACCC and consumer protection as my complaint from when I purchased the spa has not been resolved. The statements this company makes are false and misleading. You will not get a refund within 60 days as stated. You will be lucky to actually speak to someone to follow up. There is a reason why there spas are cheaper as there is no after service. I am still waiting on a replacement part ordered 8 mths ago wen the spa was first purchased. The comments i post on Facebook stating this feedback are all removed. I just want other people to think about it as if you do have issues it will be a waste of 13000 dollars like myself.

3 comments
Spas Direct
AfterSalesSpas Direct

Joe. If you are a genuine client we will will need invoice to investigate your claim so we can address the issue. You have posted a review with no surname which means it is more than likely a fake review.

Spas Direct
AfterSalesSpas Direct
Joe
Joe
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Still waiting six months later!

published

We ordered a twenty thousand dollar spa in February, paying a 50% deposit and we are still waiting for the spa to arrive,even though it was supposed to be within three months for delivery. Contact with the Melbourne office is very difficult as they don't answer our phone calls.

1 comment
Spas Direct
AfterSalesSpas Direct

If you are a genuine client we will will need invoice to investigate your claim so we can address the issue. You have posted a review with no surname which means it is more than likely a fake review

Paul

PaulVictoria

Do not buy from this company!!

published
4 comments
Spas Direct
AfterSalesSpas Direct

So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards

Spas Direct
AfterSalesSpas Direct
Paul
Paul
Fuming

FumingGold Coast

Not happy, spa was to replaced at no cost. Failed to eventuate.

published

This has been going on for 9months now. Had a call from [name removed] from Spas Direct, the pool is being replaced with a same unit at no cost due to faulty workman ship and bubbles in the surface of the spa. That was weeks ago. More empty promises. The promise has come to nothing and my calls have gone unanswered. Avoid this company at all costs. There products are poor quality and there service is worse.

1 comment
Spas Direct
AfterSalesSpas Direct

If you are a genuine client we will will need invoice to investigate your claim so we can address the issue. You have posted a review with no surname which means it is more than likely a fake review

Mel

MelEAGLE POINT

Horrible company

published
2 comments
Spas Direct
AfterSalesSpas Direct

Hi Mel sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards

Spas Direct
AfterSalesSpas Direct

Absolutely Crap After Sales Service

published

Bought a spa from these idiots in November last year and they have been the most unhelpful people I have ever dealt with. I warn you now do not buy a spa from these people. Their website is crap and once they have your money its goodbye. The mob in Campbellfield we dealt with are useless - please be warned - do not buy a spa from them go somewhere else.

2 comments
Spas Direct
AfterSalesSpas Direct

Hi Dallas. sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards

Spas Direct
AfterSalesSpas Direct
Zoe

ZoeIllawarra, NSW

Bad, Bad, Bad

published
3 comments
Spas Direct
AfterSalesSpas Direct

Hi Zoe sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards

Spas Direct
AfterSalesSpas Direct
Zoe
Zoe

Still waiting for my partial refund. Someone contacted me trying to get me to take down my bad review if they gave a partial refund, we agreed but im still waiting. Surprise surprise!!

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Kelhd

Kelhd

  • 2 reviews
  • 5 likes

If I could give a negative star I would

published
2 comments
Spas Direct
AfterSalesSpas Direct

Hi kelhd. sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards

Spas Direct
AfterSalesSpas Direct

Bad Service, Should have bought local!

published
2 comments
Spas Direct
AfterSalesSpas Direct

Hi Smithy. sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards

Spas Direct
AfterSalesSpas Direct
cdox123

cdox123brisbane

Do your homework before buying a spa

published
2 comments
Spas Direct
AfterSalesSpas Direct

Can we have your invoice number so we can investigate the issues. Thank you

Spas Direct
AfterSalesSpas Direct

Almost lost my house

published

The spa was incorrectly sold as a 10 amp unit, but infact drawing over 20 amp, causing melted power point. The only think that prevented the fire from destroying the home was the circuit braker.

1 comment
Spas Direct
AfterSalesSpas Direct

Don’t go near them!

published

We purchased a spa online from this warehouse and within 4 months the pump blew, although covered under warranty, they are ignoring our phone calls and emails and face book messages for the past 3 months. They’ve now blocked us off Facebook so as we can’t post on their wall and leave feedback for potential customers to see. Absolutely disgusting service and I wouldn’t recommend them to anyone! I’m about to contact fair trading.

2 comments
Spas Direct
AfterSalesSpas Direct

Hi tanya sorry to hear you are not happy. So we can identify you as a real client we need you invoice number as we can address any outstanding issues you may have. Kind regards

Spas Direct
AfterSalesSpas Direct
Page 3 of 3
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Questions & Answers

Glenn Boston

Glenn Bostonasked

QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

No answers
Russell G.

Russell G.asked

Spas Direct Online Store

when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa

No answers
Tom

Tomasked

Spas Direct Online Store

How come you can cancel invoice 106220 above and stop zip and when we ask you wont? Our invoice 105954 we ask to be cancelled as noone can tell us where the spa is or when we get it and told you dont cancel?? Told you emailed and we have checked and received nothing...nothing in spam..asked to be resent...nothing.... its been over 4 months...zio said you can cancel. Seeing above shows you can cancel..why dont you respond and cancel?

No answers

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