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Spas Direct
4.4 from 747 reviews · View Statistics
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Reviews

4.0
41 reviews
  • Value for Money
    2.6 (11)
  • Cleaning & Maintenance
    2.8 (12)
  • Product Quality
    2.4 (12)
  • Return Claim MadeYes · No (15)
  • Shipping
    3.5 (4)
  • Customer Service
    2.0 (6)
  • Warranty Claim MadeYes (15) · No
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Rita H.
Rita H.South East Queensland, QLD

Run a mile from this company

published

It was four months before our spa arrived and it had numerous leaks and problems. Their customer service is non existent. Such a terrible company after they have your money.

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationArundel Gold Coast
Warranty Claim MadeYes
Purchase TypeSpa
Greg
GregSouth East Queensland, QLD

Old age will get me before the warranty claim is processed.

published

It took 18 months to get 1 LED light and 3 speakers changed and now the heating element is down to earth, the store owner on the Gold Coast is useless, hasn't returned my calls once. I have to deal with the Cranbourne store in Victoria to get something happening. If I had my time again I would've gone elsewhere.

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationArundel
Warranty Claim MadeYes
Purchase TypeSpa
Joss
JossSouth East Queensland, QLD
  • 2 reviews
  • 1 like

The aftersales service is the worst I've ever experienced.

published

* Purchased spa in April 2021
* Reported after 2 wks that we had a leak.
* Called spas direct and they said
"Oh just take the cover off and see where it's leaking"
My response "No, that might void my warranty"
Spas Direct: Oh well raise a ticket online and someone will contact you.
* Advised to log a ticket online.
* Raised a ticket online as they asked me to and still haven't had anyone look into this.
* Logged a ticket online and just get promises of callbacks that never ever happen.
* Followed up at least 15 times and I get nothing.
* 3 months later and still you guessed it, nothing.

Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Selvan
SelvanMid North Coast, NSW

Very disappointing customer service

published

Had our $12000 spa delivered November 2020 with a damaged panel and broken lid which scratched the top of the spa when taking it on and off. The panel arrived a couple of months later. We are still waiting for the lid now March 2021. I have contacted Spas direct on numerous occasions just asking to send a new lid and someone to fix the scratches. I did advise them I did not wish to leave a bad review however they have left me no alternative. It is a shame as it has really taken the enjoyment out of our new spa experience.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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Shocking customer service

published
Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Gilly
Gilly
  • 2 reviews

Love our spa it’s the best

published

Our spa works so well holds its heat so comfortable had it for a while now it doesn’t cost much to run and is very quiet and efficient to use

Value for Money
4/5
Cleaning & Maintenance
4/5
Product Quality
4/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Kempy
KempySouth East Queensland, QLD

So nice and relaxing after a busy day.

published

Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.

Value for Money
4/5
Cleaning & Maintenance
4/5
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationGold coast
Warranty Claim MadeYes
Purchase TypeSpa
Heath
HeathThe Mallee, VIC

WARNING

published
Value for Money
1/5
Cleaning & Maintenance
3/5
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Spas Direct
AfterSalesSpas Direct

heath, what is your invoice number I would like to look in to this matter regards spas direct

Heath
Heath

Invoice 105238
Heater only arrived end of April.

Spas Direct
AfterSalesSpas Direct

HI Heath, Someone will contact you regarding this. regards Spas Direct

Geoff
Geoff
  • 2 reviews
  • 1 like

Still waiting for service after 1 1/2 years

published

I am amazed by how many people have great service and for some reason I cannot get an answer for a ticket raised on May 21st 2018! Ticket number 423 raised 21st May 2018 in relation to replacing panels that were damaged on delivery - I have been contacted numerous times, had your technician here to look for himself, been promised resolution by a number of people, and yet on the 28th Feb 2019 still sit with damaged panels and no answer! Update, it is now the 13 September and this is still not fixed!

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Value for Money
1/5
Cleaning & Maintenance
3/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMelbourne, John has been to my house, Kerry has promised to order the part!
Warranty Claim MadeYes
Purchase TypeSpa
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Great alternative to a pool

published

Easy to maintain great family entertainment the cost compared to a concrete pool are unbelievable
And if we decide to move we can take the swim spa with us to our new house

Value for Money
5/5
Cleaning & Maintenance
4/5
Product Quality
5/5
Customer Service
4/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Linda Johnson
Linda JohnsonSouth West, WA
  • 2 reviews
  • 6 likes

I gave it one star because I had to.

published
Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Spas Direct
AfterSalesSpas Direct
Linda Johnson
Linda Johnson
Linda Johnson
Linda Johnson
Unhappy
UnhappyPerth, WA

Spa still not working

published

Spa still not working had for 18 months has only been working for two off them. Been ask for a invoice number so they can help me. How about spa direct just help me and everyone they have sold a piece of crap spa.

Cleaning & Maintenance
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationWA
Warranty Claim MadeYes
Purchase TypeSpa
Spas Direct
AfterSalesSpas Direct

We have requested before that we need your invoice number so we can look into your complaint. Our after sales team work Monday - Friday 9am -5pm AEST

Spas Direct
AfterSalesSpas Direct

We have tried to make contact with you several times, with No success, If you have an issue with your spa please call 1300772734 and quote REF1000. we are more than happy to help you. kind regards SPAS DIRECT

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Clint
ClintMid North Coast, NSW

Contact could be better

published

There were some early issues with delivery & a faulty light. These issues and some contact issues have now been addressed & resolved to my satisfaction by the owner. Spa itself now over 12 months old, no further problems.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Jess
JessSydney, NSW

Update review - spa warranty claim being honoured at no cost to me.

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Spas Direct
AfterSalesSpas Direct

Hi Jess, PLease let me know your invoice number so we can identify the issue. Kind regards Spas Regards.

Colin M
Colin MSouthwest, VIC

Warranty claim

published

We love our spa & use it several times per week. Recently I submitted a warranty claim for a replacement inlet to the spa filter where a metal component was going rusty. The replacement part arrived in less than a week by post. Excellent service.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Questions & Answers

Sarah B.
Sarah B.asked
Spas Direct

How do I get refund

2 answers
Leanne Roberts
Leanne Roberts

Contact the sales team and they will direct you from there

Sarah B.
Sarah B.

Have rang 20 times Sent photos had spa technician and nothing.

Rachel
Rachelasked
Spas Direct Online Store

Hi there can I please get emailed a manual fro the Maui spa. And all the online manuals does not have this one on it thank you

No answers
Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

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