Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Really bad customer service
Paid $950 for a touchpad system. It didn’t turn up and I’m still waiting for our refund. No calls back. No answers. No refund. 2nd sound system doesn’t work and the pool won’t go under 35 degrees. No one wants to help or sort this out. Very unhappy.
Not a good experience
Was so looking forward to having a spa. But would not recommend this company you have to arrange delivery which can end up very expensive. Also dealing with customs in NZ. It arrives and put roughly where you want it but has a mountain of packaging. Phoned up to simply ask which side or where is the plug chord. Told they would ring me back. Too late as diver had left. So now having a mountain of packaging find it is put the wrong way around and now can’t reach the plug. No after care service!
Dont get fooled
Dont get fooled by there offers, its just the money rip off, took 16 weeks for delivery of spa, when i ask about sauna they said 16 more weeks and there is nothing we can do.
DO NOT Deal with this company
Four months has now passed since we order our spa. They took the money out of our account they day we ordered it, they didn’t send a tax invoice and despite countless phone calls which remain unanswered we are still out of pocket nearly $8000. There is no one there that can answer your calls you have to leave a message which they never return.
The Office of Fair Trading have received hundreds of calls about this company and have advised me that they are working through the processes with them
Please don’t deal with Spas Direct
Still no product 16 weeks later. Use a different company
Never because our item was never given to us, despite us paying cash up front. Refuse to give us another model or refund. They still can’t provide us a time of arrival.
Avoid at all costs
Yeah shiny new spa - with items missing from deliver date never made good by company. Been running for a few years now. Never got manuals on how to operate - noticed they now have them online after many cust complaints. Just enquired today about replacement headrests for cascade swimspa - response we don’t sell any of those type of items. So basically this thing will now have one headrest missing for the rest of its existence- this company is a worthless box turner -full prepayment - refund for non-delivery if we feel like it. They even paid f...or product reviews. Stay away buy a branded spa/swimspa pay a little more and get the 10-20 year backing you need to support the major investments. Try and buy a part for a Sundance or jacuzzi brand - no problem - every nut and bolt available. They did a google search and tried to point me at an Amazon headrest that looks nothing like it, let alone fit THEIR spa. Can’t believe they have been shutdown by ACCC
No good customer service at all!
I bought a Swim Spa in Victoria last August (2020) and I haven't still been able to pick it up and install it since they are not sending me the recirculation system documentation compulsory in AU. Almost impossible to talk to the company, they have only one call center and they do not let you talk to anybody. It has been a nightmare, don't buy from these guys! John the sales guy in Victoria never answer the phone and when I tried to contact him on WhatsApp he was really annoyed and he told me I shouldn't have contacted him there... . Worst customer service ever!
- Spas Direct Online Store
4 Months, Additional charge, No spa.
We love the look of the white spa that we ordered as a Christmas Day special. After weeks of being told "Another 6 weeks." We were offered another spa. After paying $250 we were told that the White spa was not available in that model and the white version would be another 6 weeks until delivery. Requested refund on ill advised change to order. No response.
Waited 5mths after paying in full and still the order was wrong
No aftercare, promised $250.00 of compensation merchandise and only a $99.00 filter supplied, still waiting on the other item which never arrived and no explanation to date. Spa arrived 2mths late from the advised date upon order and was the wrong colour, advised I would have to wait another three months if I wanted the original ordered colour. Worse service ever, no contact for months, paid in full and waited five months for the spa which came in the wrong colour. Was told this is the only one or you will have to wait another three months. I mean who operates like this and stays in business...... What a joke.
Worst experience ever so far .....run
Ordered a spa, first delivery date way off, went through holidays without spa, finally spa became available....I arranged delivery 2 weeks after availability only to be told that now the colour I want is not available??? Yet they told me your spa is all good to go......
Told may be available in 3 weeks......I have gone with another colour (not my first choice) as I am over disappointing my family with no spa.....let’s hope I receive what I “ordered this time”.......after sales service made me feel like I was at fault and shifted blame to logist...
They harass you with constant calls and texts.
This 'company' has been harassing me for over two years with texts and calls. I have told them I'm no longer interested and text back to them, emails and called to get me off their mailing list. However they continue to harass me to the point I'm seriously considering taking this up as a police matter.
Do not deal with these idiots.
DO NOT CALL THEIR NUMBER UNLESS YOU WANT MARKETING TEXTS FOREVER!!!!
Despite 10 requests to have my number removed from their marketing list, I am still receiving text messages after hours. You cannot call their stores direct, only via a messaging service. I only called for information on installation on behalf of one of their customers. Very unprofessional company.
Non stop spam from Spas Direct
Entered a competition years ago and was harassed relentlessly with text messages from a hidden number that couldn't be blocked. Complained to ACMA and the harassment stopped. A year later and they have started up again. So off I go back to the ACMA to lodge a harassment/Spam complaint. Hopefully they get a significant fine. Do not deal with this shonky company is my advice.
After sales customer service
Please don’t get ripped off from this company. They will ignore you after you buy from them. Their after sales customer service is unacceptable. I regret buying from them. Pls look around before buying. There’s plenty of spa stores around.
THIEFS! Take your money then don't deliver
Paid for my new spa then on arrival the spa was not there.
Was then told a refund would take 60 days.
Horrible communication, just want your money to finance their business.
For those trying to contact [name removed], that are in the same situation he lives at [personal details removed]
[name removed] can also be contacted through his dad's business, Vicwatch Security.
Questions & Answers
Hi there can I please get emailed a manual fro the Maui spa. And all the online manuals does not have this one on it thank you
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston
Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times
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