Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Leaks leaks and poorly put together.
First day had to fix major leak at one pump. Next was led waterline with a stripped thread. Next leak through speakers, no sealant on screws,also leaked at diverter. Screws missing, poor fitment of hoses. I understand that's why there cheap so I don't really mind fixing things. Just don't think you are getting a quality product at a cheap price.
Nice spa but no instruction manual
Contacted several managers and after sales people to try and obtain a manual for our spa but they refuse to send one to me , just directed me to the website to download one - which isn’t the same as the manufacturers manual as most of the information is missing, plus it doesn’t print off properly either - so it’s unusable!
bought the delux california would give this spa 5/5 but unfortunately it has 1 big down fall all shoulder jets are non adjustable even on low setting it is to much had to change out all shoulder jets through a different company as spa’s direct did not want to help. photo is after jets were replaced much better not spraying my walls now
- Spas Direct Online Store
Spa is great!
We love our new Palm deluxe spa and use it everyday. Interest free option to buy was the selling point for us. Being first time Spa owners the instruction manual that came with the spa was not great and the aftercare customer service is not very good. A few you tube videos and google assistance and we were up and running.
- Spas Direct Online Store
Spa ok service terrible
Spa is ok for what it is, came with basic operating instructions, nothing useful for actually setting it up. Twenty four emails numerous unreturned phone calls trying to sort out incorrectly supplied cover with spa pool. Worst customer service I have ever had in my life! I will never deal with spas direct ever again. There shocking customer service cost them several spa sales from work colleagues and family who were in the market to buy and heard of my experience dealing with them.
Good Spa, just be aware of extra costs and post sale service
We use our swim spa very often. It's a good piece of hardware and pretty easy to be maintain. I went into the purchase a little blind, please be aware of extra cost related to owning a spa. Delivery cost me upwards of 2 grand. To get the electrics done was also 2 grand. Then you firstly have to prepare where you are going to put your spa, I spent 3 grand on a concrete slab. Plus also another 2 K on pool fencing. So my $20,000 well priced swim spa, quickly became an almost 30k investment. Plus running costs, I would advise investing in solar pan...els, as your electricity bill will near double. Of course none of this was talked about at point of sale, the salesmen was very focused on getting our money. Plus post sale service left a lot to be desired. Trying to get information for our electrician was a nightmare. But after a 6 month project of getting it operational, our swim spa is wonderful.
Great spa but wish I bought elsewhere
Was talked into a spa and did zippay. Then was told I would have to wait upto 16weeks for delivery, couldn’t pull out as zippay had already cleared.
Then waited and waited over 5weeks during the hottest time. Whole reason we bought it was for the peak summer.. cost a fortune for delivery..
called head office few times and explained and they said we will sort it. But never called back. Head office customer service is crap.
personally wouldn’t recommend spa direct.
Trying to Sort my problem
Have now got somewhere and service is improving
Have been in the shop today and spoken to a tech so fingers crossed may have an outcome
Will report back once finalised and back and up and running
In built Speakers
I purchased our spa with the extras. lights and speakers, speakers are crap we don't use them as they are very crackley the guy who sold us the spa couldn't show us the quality of speakers but assured me they were really good so I am disappointed.
Update review - spa warranty claim being honoured at no cost to me.
Update - email just received that warranty claim is being sorted at no cost to me. Will update review once the repair is actually done.
Spa was great for about a week. Sound system on the spa stopped working 1 week after purchase. That was in December 2018. 5 months later and numerous emails they want to send me the parts but expect me to pay $116 technician fee because I am outside of their 40km service zone. I am in Liverpool, it’s not like I’m on the outskirts of nsw. first off their free service area limit is unreasonable, second I do ...not know how to replace a sound unit myself and thirdly, my consumer guarantee overrides their ridiculous, unreasonable and essentially junk warranty terms which are simply unfair to any consumer. I should not have to pay for a technician to fix a faulty product that was sold to me.
Forced to take spa cover
I didn't want he $475 spa cover and they told me I couldn't have the spa without taking the cover as they were on a pallet together........I collected my spa and they were in separate locations at the warehouse.... do not fall for purchasing this if you don't require it...
Spa is Great Delivery to the country is difficult
We use the spa several times a week. It is relatively simple to maintain the spa particularly with the ozone System. Delivery was an issue but once resolved we absolutely love the Spa and it is great quality
- Spas Direct
Swim spa perfect, customer service questionable.
Swim spa used everyday. Listening to customers and being approachable would have made a world of difference and would alleviate unhappy events like mine. Thank you
- VIC, Melbourne
We love our spa
Our spa was perfect during hot months. We used it frequently. Our only issue was with the spa's computer which took a very long time to get replaced. Communication with the company was OK but action was lacking.
- Spas Direct
Get what you pay for...
The spa is amazing without a doubt but you get what you pay for. Communication is not the greatest, don't use their suggested delivery company, very unprofessional.
Questions & Answers
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston
Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times
when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa
How come you can cancel invoice 106220 above and stop zip and when we ask you wont? Our invoice 105954 we ask to be cancelled as noone can tell us where the spa is or when we get it and told you dont cancel?? Told you emailed and we have checked and received nothing...nothing in spam..asked to be resent...nothing.... its been over 4 months...zio said you can cancel. Seeing above shows you can cancel..why dont you respond and cancel?
Get an answer from our members and Spas Direct representatives
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