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Spas Direct
4.4 from 698 reviews · View Statistics
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Reviews

  • Value for Money
    3.2 (6)
  • Cleaning & Maintenance
    3.7 (6)
  • Product Quality
    3.7 (6)
  • Return Claim MadeYes · No (7)
  • Shipping
    2.0 (1)
  • Customer Service
    2.0 (3)
  • Warranty Claim MadeYes (1) · No (6)
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Reviewer Photos & Videos

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Deon
DeonPerth

good spa

published

bought the delux california would give this spa 5/5 but unfortunately it has 1 big down fall all shoulder jets are non adjustable even on low setting it is to much had to change out all shoulder jets through a different company as spa’s direct did not want to help. photo is after jets were replaced much better not spraying my walls now

  • Thumbnail
Value for Money
3/5
Cleaning & Maintenance
5/5
Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store Locationcanningvale
Warranty Claim MadeNo
Purchase TypeSpa

Spa is great!

published

We love our new Palm deluxe spa and use it everyday. Interest free option to buy was the selling point for us. Being first time Spa owners the instruction manual that came with the spa was not great and the aftercare customer service is not very good. A few you tube videos and google assistance and we were up and running.

Value for Money
3/5
Cleaning & Maintenance
4/5
Product Quality
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Antony P.
Antony P.Sydney, NSW

Spa ok service terrible

published

Spa is ok for what it is, came with basic operating instructions, nothing useful for actually setting it up. Twenty four emails numerous unreturned phone calls trying to sort out incorrectly supplied cover with spa pool. Worst customer service I have ever had in my life! I will never deal with spas direct ever again. There shocking customer service cost them several spa sales from work colleagues and family who were in the market to buy and heard of my experience dealing with them.

Value for Money
4/5
Cleaning & Maintenance
3/5
Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Andrew Beer Drinker
Andrew Beer DrinkerGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Good Spa, just be aware of extra costs and post sale service

published
Value for Money
3/5
Cleaning & Maintenance
4/5
Product Quality
4/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationCamberwell Melbourne
Warranty Claim MadeNo
Purchase TypeSpa
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Dan
DanPerth, WA
  • 23 reviews
  • 10 likes

Great spa but wish I bought elsewhere

published

Was talked into a spa and did zippay. Then was told I would have to wait upto 16weeks for delivery, couldn’t pull out as zippay had already cleared.
Then waited and waited over 5weeks during the hottest time. Whole reason we bought it was for the peak summer.. cost a fortune for delivery..
called head office few times and explained and they said we will sort it. But never called back. Head office customer service is crap.
personally wouldn’t recommend spa direct.

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa

Trying to Sort my problem

published

Have now got somewhere and service is improving

Have been in the shop today and spoken to a tech so fingers crossed may have an outcome

Will report back once finalised and back and up and running

Value for Money
3/5
Cleaning & Maintenance
3/5
Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Jess
JessSydney, NSW

Update review - spa warranty claim being honoured at no cost to me.

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Spas Direct
AfterSalesSpas Direct

Hi Jess, PLease let me know your invoice number so we can identify the issue. Kind regards Spas Regards.

Questions & Answers

Rachel
Rachelasked
Spas Direct Online Store

Hi there can I please get emailed a manual fro the Maui spa. And all the online manuals does not have this one on it thank you

No answers
Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

Russell G.
Russell G.asked
Spas Direct Online Store

when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa

No answers
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