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Spas Direct
4.4 from 696 reviews · View Statistics
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Reviews

3.4
56 reviews
  • Value for Money
    4.0 (7)
  • Cleaning & Maintenance
    4.2 (5)
  • Product Quality
    4.0 (7)
  • Return Claim MadeYes (1) · No (6)
  • Shipping
    4.5 (2)
  • Customer Service
    4.0 (3)
  • Warranty Claim MadeYes (9) · No
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Lozza
LozzaPerth, WA
  • 5 reviews
  • 4 likes

Happy with our spa

published

The heater is not working however spas direct Warranty claim has been honoured and we are once again happy , Cannot live without our spa . It looks great and the jets are powerful .

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Store LocationPerth
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Gilly
Gilly
  • 2 reviews

Love our spa it’s the best

published

Our spa works so well holds its heat so comfortable had it for a while now it doesn’t cost much to run and is very quiet and efficient to use

Value for Money
4/5
Cleaning & Maintenance
4/5
Product Quality
4/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Kempy
KempySouth East Queensland, QLD

So nice and relaxing after a busy day.

published

Use our spa almost every night, it’s hard getting out now that the temperature has dropped.Even the kids like to relax in it now home schooling. easy to look after if looked after it regular.

Value for Money
4/5
Cleaning & Maintenance
4/5
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationGold coast
Warranty Claim MadeYes
Purchase TypeSpa

Great alternative to a pool

published

Easy to maintain great family entertainment the cost compared to a concrete pool are unbelievable
And if we decide to move we can take the swim spa with us to our new house

Value for Money
5/5
Cleaning & Maintenance
4/5
Product Quality
5/5
Customer Service
4/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

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Sam
SamPerth, WA

In built Speakers

published

I purchased our spa with the extras. lights and speakers, speakers are crap we don't use them as they are very crackley the guy who sold us the spa couldn't show us the quality of speakers but assured me they were really good so I am disappointed.

Value for Money
2/5
Cleaning & Maintenance
4/5
Product Quality
2/5
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypeSpa
Spas Direct
AfterSalesSpas Direct

Sorry to hear about the speakers, could you please let me know your invoice number so I can look into this for you. Thanks SPAS DIRECT

Sam
Sam

102743

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The reviewer stated that an incentive was offered for this review

Clint
ClintMid North Coast, NSW

Contact could be better

published

There were some early issues with delivery & a faulty light. These issues and some contact issues have now been addressed & resolved to my satisfaction by the owner. Spa itself now over 12 months old, no further problems.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Jess
JessSydney, NSW

Update review - spa warranty claim being honoured at no cost to me.

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Spas Direct
AfterSalesSpas Direct

Hi Jess, PLease let me know your invoice number so we can identify the issue. Kind regards Spas Regards.

Colin M
Colin MSouthwest, VIC

Warranty claim

published

We love our spa & use it several times per week. Recently I submitted a warranty claim for a replacement inlet to the spa filter where a metal component was going rusty. The replacement part arrived in less than a week by post. Excellent service.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Scuba Dooba
Scuba DoobaGilmore 2905, ACT
  • 6 reviews
  • 1 like

Great quality spa, improving after sales service

published
Value for Money
4/5
Product Quality
4/5
Incentivised Review No
Warranty Claim MadeYes
Purchase TypeSpa
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Questions & Answers

Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

Russell G.
Russell G.asked
Spas Direct Online Store

when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa

No answers
Tom
Tomasked
Spas Direct Online Store

How come you can cancel invoice 106220 above and stop zip and when we ask you wont? Our invoice 105954 we ask to be cancelled as noone can tell us where the spa is or when we get it and told you dont cancel?? Told you emailed and we have checked and received nothing...nothing in spam..asked to be resent...nothing.... its been over 4 months...zio said you can cancel. Seeing above shows you can cancel..why dont you respond and cancel?

No answers
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