Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
In built Speakers
I purchased our spa with the extras. lights and speakers, speakers are crap we don't use them as they are very crackley the guy who sold us the spa couldn't show us the quality of speakers but assured me they were really good so I am disappointed.
The reviewer stated that an incentive was offered for this review
Update review - spa warranty claim being honoured at no cost to me.
Update - email just received that warranty claim is being sorted at no cost to me. Will update review once the repair is actually done.
Spa was great for about a week. Sound system on the spa stopped working 1 week after purchase. That was in December 2018. 5 months later and numerous emails they want to send me the parts but expect me to pay $116 technician fee because I am outside of their 40km service zone. I am in Liverpool, it’s not like I’m on the outskirts of nsw. first off their free service area limit is unreasonable, second I do ...not know how to replace a sound unit myself and thirdly, my consumer guarantee overrides their ridiculous, unreasonable and essentially junk warranty terms which are simply unfair to any consumer. I should not have to pay for a technician to fix a faulty product that was sold to me.
Questions & Answers
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston
Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times
when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa
How come you can cancel invoice 106220 above and stop zip and when we ask you wont? Our invoice 105954 we ask to be cancelled as noone can tell us where the spa is or when we get it and told you dont cancel?? Told you emailed and we have checked and received nothing...nothing in spam..asked to be resent...nothing.... its been over 4 months...zio said you can cancel. Seeing above shows you can cancel..why dont you respond and cancel?
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