Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Poor service and defected product but not fixing the issue
I purchased a new SPA from Spa Direct in June 2021. It was delivered by SPA Direct sales consultant by himself. We found the crack in the bottom but Spa Direct now fusing to refund or replace. I am in to legal action. Be careful when buy SPA from them.
Terrible aftercare customer service on faulty spa.
Bought in May. Bluetooth stereo has never worked and one jet faulty/broken. Worst aftercare customer service ever!! (Still not fixed/replaced) so frustrating. Regret buying from here!! WANT OUR MONEY BACK!!
Terrible service and faulty products.
Purchased a spa and sauna. The lights and speakers have never worked I the spa and have been waiting 3 months to get repaired. When I unpacked the sauna there was a hole in a panel which you can clearly see has been done with a forklift and they refuse to take responsibility for.
Worst company ive dealt with
From start to finnish spas direct was the worst company ive ever dealt with by far, extremely bad customer service, i tried to get a replacement pump after owning the spa for only 2 weeks and all i got was ignorance, they dont return phone calls and block your emails, their warranty they give means crap, do yourself a favour and spend the extra and buy from a reputable business not these morons.
Dodgy spas, dodgy company! DO NOT PURCHASE
Purchased a spa online with Spas Direct trading as Sunseal Spas. Worked for 10 day then stopped! Took numerous attempts to have anyone contact me back about the issue! Finally the technician [name removed] who is in Melbourne & I’m on the NSW Central Coast contacted me and requested I find my own electrician to come out to look at the issue under warranty! Um, no, not my responsibility as the consumer to
arrange your warranty work! 4.5 weeks later after no further contact and them being contacted via Fair Trading [name removed] from Melbourne ...
Do not trust their warranty, it is worthless
Glad to take your money but no after sales backup when your spa needs repair, their warranty is not worth the paper it is written on SHOP ELSEWHERE Do not throw away your hard earned money
Damaged on delivery
Spa was damaged on delivery, we where told by driver we will recieve a new panel via express post and not to worry, 5 months later we are still getting the run around and no new panels, excuses all the time. We filled out all paper work as asked and still nothing
Spas direct contacted me about my technical Issue and fixed the problem for me promptly, great spa. After sales serviceman was very professional and knowledgeable, also offer to send us 2 free filters, will recommend
- Spas Direct Online Store
Happiness is having a spa
Spas Direct are so easy to deal with, just by hoping on line and choosing the spa you want and picking out up or getting it delivered. The great thing about the spa is that there is absolutely no assembling to do, you take it out of the box and fill with water and plug it in and bingo you are set. What more could you ask for?
The reviewer stated that an incentive was offered for this review
Thank you, I am finally able to walk out into my backyard with a smile. So very much appreciated.
Due to living with chronic pain I am able to get relief from water and heat
Questions & Answers
Hi there can I please get emailed a manual fro the Maui spa. And all the online manuals does not have this one on it thank you
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston
Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times
Get an answer from our members and Spas Direct representatives
|Category||Online Shops and Pool & Spa Shops||Physical Shops and Pool & Spa Shops||Physical Shops and Pool & Spa Shops||Physical Shops and Pool & Spa Shops|
Other Pool & Spa Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.