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Spas Direct
4.4 from 743 reviews · View Statistics
See the Best Pool & Spa Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    4.9 (329)
  • Cleaning & Maintenance
    4.8 (322)
  • Product Quality
    4.9 (329)
  • Return Claim MadeYes · No (338)
  • Shipping
    4.7 (148)
  • Customer Service
    4.8 (75)
  • Warranty Claim MadeYes (26) · No (287)
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Alex
AlexSouth East Queensland, QLD

Love our Mauii

published

Not sure if we will get a free filter lol but this review is just to say we love our spa. We did need to get 12 volt power installed but it was worth it. We have 3 teenagers who love init and I often jump in at night. After sitting at the computer working for 10 hours it's a great way to wind down. It simple and easy to use and always ready at the right temperature, just lift the lid. Everything is automatic. So glad we got it.

Cleaning & Maintenance
4/5
Product Quality
5/5
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Great Service!

published

Great service from Spas Direct Kenwick from Mufta. Used our spa for the first time and everything was very easy to operate. The lights in the spa look absolutely fantastic at night and so relaxing sitting in it ! I had a couple of questions initially and Mufta was so helpful and sorted it out straight away.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store LocationKenwick
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Best purchase to date…

published

The spa is always clean from the ozone control and keeps the heat well and is good with electricity. Great purchase. The kids love it and the spa covers are easy to remove by yourself.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

James
JamesPerth, WA
  • 2 reviews

Customer service is key

published

I have just wired it in so look forward to using it every weekend.
Seems easy enough to maintain.

The customer service from Mufta at spas direct is what sets them apart. Always calm and ready to help.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKenwick
Warranty Claim MadeNo
Purchase TypeSpa
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Lyndall
LyndallSydney, NSW

Life is good with a swim spa

published

The kids are in it every day rain or shine and we are loving relaxing in the spa.
The cover makes it easy to keep bugs and other debris out of the water

Value for Money
5/5
Cleaning & Maintenance
4/5
Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Shae
ShaeNorthern Region, NSW

Soaks all my worries away

published

I have used it every day, it is easy to maintain & quality time spent off devices with my family. The recliner seat is the favouite with amazing jets. We have named our spa Benny Jet.

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Return Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Gavin
GavinIllawarra, NSW

Faultless

published

Ordered swim spa for pleasure and partial investment at a brilliant price.
All information during the purchase including lead times were spot on. Have no issue with customer service as they do get back with the questions needing answering.
My experience was faultless and quite a pleasant surprise

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Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa

Absolute Game Changer

published

We use our spa bath a minimum of 4 days a week. Just add the required product on a weekly basis to maintain the spa. It takes 5 minutes. Super glad we bought this. It's given us extra family time and friends have come over to enjoy as well. Love it!

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Jane Parker
Jane ParkerSouth East Queensland, QLD

A perfect gift to ourselves!

published
Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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Great way to relax

published

We use our Spa a couple of times a week and most weekends, it's a great way to relax at the end of the day.The spa is so easy to maintain.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Kirstie Kwiatkowski
Kirstie KwiatkowskiSydney, NSW
  • 2 reviews

Awesome customer service, and price. The team set me up with everything i needed. Can't live without it..

published

I use my spa weekly due to work during winter and summer and it's super easy to use and maintain once set up. Its just what i need after 12 hours on my feet.

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

angry customer
angry customerSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

So love my Spa fantastic team to deal with extremely helpful, with fabulous products

published

Love the service, products and and my Spa - grandchildren won’t get out specially love the waterfall and lights, highly recommended anyone seeking to purchase a spa go to spa direct

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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Scott R.
Scott R.Queensland

You can't beat a nice Spa at the end of the day

published

Very happy with our spa from Spas Direct, With inbuilt Bluetooth there's nothing better than relaxing at the end of the day with a drink listening to our favourite tunes.

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Value for Money
4/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Dutchiekiwi
DutchiekiwiSouth East Queensland, QLD
  • 2 reviews

Our spa is live changing!

published

We use our spa at least 5 days a week. It makes a huge difference to our backs and when we have an evening spa we sleep so much better. Lots of fun and total enjoyment. With great thanks to Spas Direct, we ticked this one of our bucket list.
Karin, Peregian Springs QLD

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

We love the lights, the speakers as well as the waterfall. Without a doubt it was the best choice to choose spas direct!

published

We use it everyday the kids love it and so do us big kids, and we have found the filter and cleaning very easy to do even when we are not at home!

Value for Money
5/5
Cleaning & Maintenance
5/5
Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Sarah B.
Sarah B.asked
Spas Direct

How do I get refund

2 answers
Leanne Roberts
Leanne Roberts

Contact the sales team and they will direct you from there

Sarah B.
Sarah B.

Have rang 20 times Sent photos had spa technician and nothing.

Rachel
Rachelasked
Spas Direct Online Store

Hi there can I please get emailed a manual fro the Maui spa. And all the online manuals does not have this one on it thank you

No answers
Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

See all Spas Direct questions

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Spas Direct

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