Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Very Happy With Spa
We have just purchased a spa from spas direct and so far are very happy with it. We were nervous because of the negative comments we had read but have to say we have had a positive experience. Effie from the Melbourne store has been brilliant even answering my emails on the weekend. Haven't taken a photo yet as it is still filling up
Avoid at all costs
Yeah shiny new spa - with items missing from deliver date never made good by company. Been running for a few years now. Never got manuals on how to operate - noticed they now have them online after many cust complaints. Just enquired today about replacement headrests for cascade swimspa - response we don’t sell any of those type of items. So basically this thing will now have one headrest missing for the rest of its existence- this company is a worthless box turner -full prepayment - refund for non-delivery if we feel like it. They even paid f...or product reviews. Stay away buy a branded spa/swimspa pay a little more and get the 10-20 year backing you need to support the major investments. Try and buy a part for a Sundance or jacuzzi brand - no problem - every nut and bolt available. They did a google search and tried to point me at an Amazon headrest that looks nothing like it, let alone fit THEIR spa. Can’t believe they have been shutdown by ACCC
Excellent aftercare service
Professional and thorough work done by the gentleman sent out to fix our spa on Friday afternoon. He was very knowledgeable and thorough with his whole approach to the problem.
No good customer service at all!
I bought a Swim Spa in Victoria last August (2020) and I haven't still been able to pick it up and install it since they are not sending me the recirculation system documentation compulsory in AU. Almost impossible to talk to the company, they have only one call center and they do not let you talk to anybody. It has been a nightmare, don't buy from these guys! John the sales guy in Victoria never answer the phone and when I tried to contact him on WhatsApp he was really annoyed and he told me I shouldn't have contacted him there... . Worst customer service ever!
Warranty & Aftersales care
Our spa had no power or anything over the weekend, we contacted Spas Direct via website, we were freaking out expecting the worst and a very costly repair, we were called back within 24hours and all it turned out to be was a blown .75c fuse! Awesome service!
Coral Deluxe Spa, Great Product
I purchased my Coral Deluxe Spa, it was a great decision to buy from Spas Direct, John was very helpful and helped us with the transaction, delivery and the set up of the unit, we simply love it and would recommend it to anyone who is thinking of buying a spa, its worth every cent..
- Spas Direct Online Store
4 Months, Additional charge, No spa.
We love the look of the white spa that we ordered as a Christmas Day special. After weeks of being told "Another 6 weeks." We were offered another spa. After paying $250 we were told that the White spa was not available in that model and the white version would be another 6 weeks until delivery. Requested refund on ill advised change to order. No response.
Very happy with our new 3 person deluxe Spa
We use our spa daily as therapeutic treatment for back issues and relaxation. Jets are strong and well placed. Operation easy, service very good. This is a great option for Tasmanian buyers, Spa direct provided a reasonable transportation cost and along with their selling prices we received very good value.
Waited 5mths after paying in full and still the order was wrong
No aftercare, promised $250.00 of compensation merchandise and only a $99.00 filter supplied, still waiting on the other item which never arrived and no explanation to date. Spa arrived 2mths late from the advised date upon order and was the wrong colour, advised I would have to wait another three months if I wanted the original ordered colour. Worse service ever, no contact for months, paid in full and waited five months for the spa which came in the wrong colour. Was told this is the only one or you will have to wait another three months. I mean who operates like this and stays in business...... What a joke.
Very disappointing customer service
Had our $12000 spa delivered November 2020 with a damaged panel and broken lid which scratched the top of the spa when taking it on and off. The panel arrived a couple of months later. We are still waiting for the lid now March 2021. I have contacted Spas direct on numerous occasions just asking to send a new lid and someone to fix the scratches. I did advise them I did not wish to leave a bad review however they have left me no alternative. It is a shame as it has really taken the enjoyment out of our new spa experience.
2nd spa purchased great product
Every day love it swim spa is the go
Would recommend to get one
The muscle pain relief
Alway set to 35 degrees
Even I’m summer
Sooths the bones
Best investment ever
Can't wait till monday
Cant wait till our spa is connected Monday! Our Californian grade deluxe looks so inviting that my kids actually wanted to camp out the night in it when we brought it home!! Thanks spa direct!!
Can’t wait for winter
Super easy purchase and delivery! Fill with water, plug in and your on your way.. Can’t wait for winter to be able to chillax in a nice warm tub... love it
The best service I’ve ever had.
We use our spa just about every single day and it is so easy to maintain. Just add chemicals every second day and that is it. Easy and simple to use.
Great product, professional service at an affordable price A++
We use our spa weekly to help wind down and our Bali Spa Deluxe is very efficient to run and is easy to maintain. Spas Direct Australia facilitated a positive experience resolving any issues during delivery and would highly recommend.
Questions & Answers
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston
Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times
when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa
How come you can cancel invoice 106220 above and stop zip and when we ask you wont? Our invoice 105954 we ask to be cancelled as noone can tell us where the spa is or when we get it and told you dont cancel?? Told you emailed and we have checked and received nothing...nothing in spam..asked to be resent...nothing.... its been over 4 months...zio said you can cancel. Seeing above shows you can cancel..why dont you respond and cancel?
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